St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very helpful service in paediatric A and E
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
My teenage son had a perforated eardrum, high fever etc and although A and E was extremely busy he received excellent service from the nurse and doctor on duty. They were both very kind and explained everything to him in an age appropriate manner. I felt very reassured that they were knowledgable, thorough in their approach, and efficient. Thank you both very much.
Visited Accident and emergency services on February 2023
Review titled St Mary's Hospital (HQ)
Replied on 21 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your son's care and treatment received by the St Mary's A&E Team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish your son well with his recovery.
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Review titled Great care
Rated 5 stars out of 5
by Auriel Fielder - Posted on 17 February 2023
On Sunday 12th Feb I met up with a friend (75yrs) for a walk in Hyde Park. She collapsed with a seizure. The ambulance came promptly and paramedics were excellent. Arriving at St Marys the triage was very speedy. At regular intervals more tests and repeat tests were done. Eventually after 10hrs my friend was cleared to go home. I cannot praise the staff enough for their care and attention. It was extremely busy and many very serious cases were dealt with during this time. Thank you for being there when we needed you.
Visited Accident and emergency services on February 2023
Review titled St Mary's Hospital (HQ)
Replied on 20 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your friends care and treatment received by the A&E Team at St Mary's Hospital. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish your friend well with their recovery.
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Review titled Worst possible appointment system
Rated 1 star out of 5
by Ashok Jain - Posted on 13 January 2023
I was referred to see a consultant Rheumatologist in August 2021. I am still waiting for receive my appointment. My GP try to find out the problem by tracing trail, and I was informed that I am not going to be seen by Rheumatologist in St Marty’s Paddington, London! I have waited for 16 months, pain is getting worse and have been removed from the hospital waiting list for unknown reasons. If this is not the worse experience one can have what would that be?
Visited Rheumatology on January 2023
Review titled St Mary's Hospital (HQ)
Replied on 16 January 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Managers
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Review titled Efficient and Friendly Staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I was seen quickly, around 20 minutes, before I was referred to Urgent Care. The staff at A&E were continually checking on patients waiting and it was a calm environment. I walked to Urgent Care and was seen in 20 minutes by the friendliest and most helpful nurse. She attended to my problem quickly and chatted with me, which helped to keep me from worrying. I had to go back 2 days later and as soon as she saw me in the waiting area she looked after me, even though she was on her way out for a break. I was incredibly impressed by the service and attentiveness of the staff, from the beginning to the end. I had the best experience one can expect when in an emergency situation. I couldn’t recommend them highly enough and I am so thankful to the hard work of all the staff at St Mary’s!
Visited Accident and emergency services on January 2023
Review titled St Mary's Hospital (HQ)
Replied on 23 January 2023
Imperial College Healthcare NHS Trust would like to thank you for your feedback regarding your care received in the A&E Department and Urgent Care Centre at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the General Manager and Lead Nurse. Thank you for taking the time to post your lovely feedback. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled patient experience in endoscopy
Rated 5 stars out of 5
by maria - Posted on 23 January 2023
I attended for gastroscopy on 20 Jan . Everyone I met introduced themselves, was kind and professional. My care was timely and the results and report were provided straight away. Above all, I felt safe and cared about. I was not looking forward to the experience but the compassion of the staff made such a difference. The nurse who sat with me and talked me through the procedure was so reassuring and stopped me panicking. Thank you so much team Endoscopy, you are an exemplary NHS service. I would definitely recommend to others.
Visited Gastrointestinal and Liver services on January 2023
Review titled St Mary's Hospital (HQ)
Replied on 23 January 2023
Imperial College Healthcare NHS Trust is very happy to hear your feedback regarding your care in the Endoscopy Unit at St Mary’s Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the General Manager and Lead Nurse. Thank you for taking the time to post your feedback. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Great personnel
Rated 5 stars out of 5
by Jan - Posted on 02 December 2022
My husband visited the Chest & Allergy clinic this morning for an oxygen assessment and lung function test. It necessitated a long visit but we were treated so well by both members of staff concerned who were both efficient and sympathetic. I cannot name them but if at all possible I would like them to be thanked and told that we really appreciated their professionalism and empathy.
Visited Respiratory Medicine on December 2022
Review titled St Mary's Hospital (HQ)
Replied on 05 December 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that your husband had such a positive experience while attending our Chest & Allergy clinic at St Mary's Hospital. I will forward your feedback to senior management in Respiratory Medicine. I am sure that they will be very happy to receive this. If you would like to contact me with your husband's name and date of birth, I will be more than happy to put his name to the concerns raised. My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Amazing Care
Rated 5 stars out of 5
by Rania - Posted on 25 November 2022
Dear all at St Mary’s Hospital Paddington No words can describe our gratitude to you all for looking after our beloved sister You are truly angles God bless you all for the indescribable amazing care Thank you thank you thank you
Visited Intensive Care on November 2022
Review titled St Mary's Hospital (HQ)
Replied on 28 November 2022
Thank you for you lovely feedback. Would it be possible to make contact with PALS so that we know which Department at St Mary's Hospital you would like your feedback to go to. Please contact PALS on telephone number 0203 312 7777 or email us on imperial.pals@nhs.net and ask for Karen
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Review titled Pathetic wait times.
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2022
A&E - 6h plus to see a doctor. Slow. Sluggish. Queue was hardly moving. The staff are frankly just lazy. Whilst waiting Deliveroo brought the receptionist a Burger King. Epic. That pretty much sums it up. Staff were unable to give approximate wait times. Unable to respond to basic questions. And frankly unable to do anything other than eat their Burger King.
Visited Accident and emergency services on November 2022
Review titled St Mary's Hospital (HQ)
Replied on 21 November 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience at the St Mary's Hospital A&E. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net. In the meantime I have forwarded your posting to the A&E Service Manager.
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Review titled Impossible to change appointment
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2022
I have tried for 2 days to cancel an outpatients cardiology appointment as my husband has had an accident and can't attend. The phone number on the appointment letter cuts off and the main switchboard I held on for 30 minutes and had to hang up. There was supposed to be an email option but it was not on the letter. I would like to release this appointment and reschedule but how?!
Visited Cardiology on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 18 October 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime, I have forwarded your posting to the cardiology team.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Amber - Posted on 17 October 2022
after a few days of unsuccessfully trying to see my gp, albany practice brentford -without any respond, my health condition worserened. I took desition to visit st. mary's hospital, becouse it's near my work. many thanks to the doctors and nurses at st. mary's uss for emediate acction that been taken to help me: all staff was profesional, patiante, friendly.
Visited Don't know on October 2022
Review titled St Mary's Hospital (HQ)
Replied on 17 October 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our A&E service at St Mary's Hospital. I will forward your feedback to senior management in Emergency Medicine. i am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised . My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
Information supplied by Imperial College Healthcare NHS Trust