St Michael's Hospital
Trelissick Road, Hayle, Cornwall, TR27 4JAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding staff
by bravoek85 - Posted on 07 November 2023
All the staff who have looked after me during my visits have been outstanding polite kind and caring at all times, a testament to the NHS
Visited October 2023
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Review titled St Michael's Hospital
Replied on 24 November 2023
Dear bravoek85 Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that all the staff looking after you were all so polite and caring at all times. I am glad you has such a positive experience. I am writing to you as a member of the Patient Experience team but, I will ensure your kind words are forwarded on to team at St Michaels Hospital. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled Can't fault the service in any way :)
by shuddersr79 - Posted on 16 November 2023
Great service. Polite friendly and answer any questions asked. Can't fault the service in any way :)
Visited October 2023
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Review titled St Michael's Hospital
Replied on 24 November 2023
Dear shuddersr79 Thank you for taking then time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am pleased that you received such a great service and that all of your questions were answered in a polite and friendly way. I am writing to you as a member of the Patient Experience Team but, I will ensure your kind words are forwarded on to the team at St Michaels Hospital. Thank you, again, for sharing your kind words with us. Thank you Megan
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Review titled Hand and wrist therapy
by Wachendorfia - Posted on 27 November 2023
I want to compliment the hand therapists who have been treating me at St Michael’s following wrist surgery. I’ve been very impressed by the thorough and caring service that I’ve received since my referral to the department.
Visited August 2023
Provided by Care opinion
Review titled St Michael's Hospital
Replied on 13 December 2023
Dear Wachendorfia Thank you for taking the time to hare your feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that you have had such a positive experience at St Michael's Hospital. I am glad that you have received such a thorough and caring service since visiting the department. I am writing to you as a member of the Patient Experience team, but I will ensure your kind words are forwarded on to the team. Thank you, again, for sharing your feedback with us. Thank you Megan
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Review titled Knee replacement
by knee man - Posted on 29 August 2023
I felt ok! The consultant carried out the surgery with no problems, I assume. Everything was ok until I developed an infection a couple of days later. I was pumped with medication to control the infection and pain but my determination didn’t stop me. Although I was off my legs for while, I was climbing out of the bed but I wasn’t aware of this at the time. I was made aware afterwards I needed extra care so I didn’t hurt myself, such as falling. After some time when I was able, I took myself with the help of other healthcare professionals to visit the bathroom on several occasions. So much so, I exhausted myself to the point I couldn’t stand anymore! This frustrated me as I wanted to walk to get home as quickly as possible and be with family! Finally, today is the day I go home!
Visited August 2023
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Review titled St Michael's Hospital
Replied on 11 September 2023
Dear knee man Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am pleased that your surgery went well without any problems until you developed an infection. I am glad that you were given extra support and have been able to go home. I hope you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure your feedback is shared with the relevant team. Thank you, again, for sharing your story with us. Thank you Megan
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Review titled Looked after so well!
by matartk48 - Posted on 15 June 2023
Excellent, kind staff at St Michaels Hospital in Hayle. My son had broken his thumb. He was looked after so well. Thank you so much!
Visited June 2023
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Review titled St Michael's Hospital
Replied on 23 June 2023
Good morning matartk48 Thank you for taking the time to share your feedback with us. I am sorry for the delay ibn getting back to you on here. I am so pleased to see that the staff at St Michaels Hospital were excellent and kind and looked after your son so well. I hope that his thumb is healing well. I am writing to you as a member of the Patient Experience team but I will ensure your feedback is shared with the relevant team. Thank you, again, for sharing your story with us., Thank you Megan
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Review titled holistic patient centred care
Rated 5 stars out of 5
by Heather Barbara Stanton - Posted on 25 July 2023
everyone at st michael's hospital and st joseph ward worked together to help me through my first hospital impatient stay and operation. from the receptionist who was so reassuring on my pre-operative assessments visits, to the secretary who rang out of her hrs as she knew i was anxious ,to the calming respectful porter who took me to different procedure's, to nurses st joseph ward whose perfectly timed humour changed and got me through what could be scary moments, to the st joseph ward doctor who held my hand(not virtually) support ,to nurse who gave time for that lovely make me human shower / hair wash kitchen staff with their kindness and feeding the body and soul. they all provided me with true individual patient care and worked together to provide holistic care .a credit to the nhs in the 75th year.
Visited Don't know on May 2023
Review titled St Michael's Hospital
Replied on 08 August 2023
Dear anonymous Thank you very much for taking the time to share this positive feedback with us after your recent stay on St Joseph's Ward. My name is Natasha Andrews, and I am the Governance Manager for St Michael's Hospital. It's lovely to hear that all the staff worked together to help you through your first inpatient stay and operation. It really sounds like all members of staff that were involved were caring and compassionate and made you feel at ease. I will make sure that your comments are passed onto the teams involved. It's always lovely to hear directly from the patients themselves and the teams will be very thankful. Best wishes Natasha
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Review titled Great care and service
by Ilse349 - Posted on 05 May 2023
I had a hydrocortisone injection in my hip at St Michael's and the whole experience was brilliant (despite having a needle shoved in my hip!). Everything ran to time, the staff were friendly and instructive. They even made me a cup of tea and fed me biscuits afterwards (plain digestives, but I'm not complaining). Big thank-you to all the nurses, doctors and porters involved.
Visited May 2023
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Review titled St Michael's Hospital
Replied on 15 May 2023
Dear Ilse349 Thank you for taking the time to share your kind feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that you had such a positive experience at St Michaels Hospital. I am glad that all the staff you encountered were friendly, looked after you and that your appointment ran to time. I am writing to you as a member of the Patient Experience but I will ensure you lovely words are forwarded on to the relevant team. Thank you, again, for taking the time to share your lovely feedback. Thank you Megan
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Review titled 5 star care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
All staff I encountered (receptionist, ward nurses, anaesthetist team, surgeons, recovery nurses and ward assistants) were amazing.. empathetic, friendly and caring. It made my day case experience stress free and comfortable throughout. Thank you
Visited Breast cancer services on April 2023
Review titled St Michael's Hospital
Replied on 19 April 2023
Good morning, Thank you for you lovely feedback. I will ensure it is shared with the wider team at St Michael's Hospital. I hope you are recovering well and resting as much as possible. Kind regards Di
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Review titled I am very pleased with my treatment.
by marchrn38 - Posted on 05 July 2023
I am in my seventies and fell on black ice in December 2022, resulting in a fracture of my upper right humerus. The fracture was confirmed at West Cornwall Hospital, and I then had two subsequent visits to the fracture clinic at Treliske. I was referred for physiotherapy at St. Michael's Hospital, Hayle, where I met and was treated by Harry. I had several visits and Harry slowly but surely got my arm working again with a series of exercises starting with the lifting, swinging etc, of a walking stick. I had previously been doing pendulum movements as advised by the fracture clinic. Harry progressed me through "elastic band" exercises and I was discharged at the end of May, being fully able to move my arm. Harry was patient and friendly from the start and was always interested in how I felt about the exercises. I am very pleased with my treatment.
Visited April 2023
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Review titled St Michael's Hospital
Replied on 06 July 2023
Dear marchrn38 Thank you so much for taking the time to tell us about your experience of seeing the physiotherapist at St Michael's Hospital. I have passed your feedback on to Harry and I know he will be very encouraged to hear about your positive experience. I am very pleased to hear that Harry was able to help you get your arm working again. Thank you again Best wishes Becky Osborne Governance & Performance Lead for Therapies
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Review titled The staff were absolutely fantastic
by Legin58 - Posted on 14 April 2023
Hayle hospital and the staff were absolutely fantastic, nothing was too much trouble, I was in a lot of pain after my op but the nurses were there for me and nothing was too much trouble even though they were flat out working making everyone comfortable. And not just the doctors and nurses made my experience bearable, the cleaners, cooks and servers were great. All I can say is thank you for a wonderful experience.
Visited March 2023
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Review titled St Michael's Hospital
Replied on 25 April 2023
Dear Legin58 Thank you for taking the time for share your story with us. I'm sorry for the delay in getting back to you on here. I am pleased to see that all the staff you encountered were there for you and were able to make you comfortable. I am pleased that they all were able to contribute to making your experience so positive. I am writing to you as a member of the Patient Experience team, but I will ensure that your lovely feedback is forwarded on to the team at St Michaels Hospital. Thank you again for taking the time to share your story with us. Thank you Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust