St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Impossible to phone back
Rated 3 stars out of 5
by Adrian - Posted on 17 July 2024
When any department at this hospital calls you, they never leave a contact extension number. This makes it virtually impossible to get in touch with the person you need. I’m sick of being transferred from department to department when basic training would solve this problem. If you call someone and leave a message to call back, why not include the phone number??? Basic stuff but it causes hassle and headaches for everyone. Be better
Visited Don't know on July 2024
St Richard's Hospital has not yet replied.
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Review titled Hysterectomy - laparoscopic
Rated 5 stars out of 5
by ANNE BOURAS - Posted on 26 July 2024
I recently underwent a hysterectomy at St Richards Hospital, Chichester. (July 2024) My whole experience has been first class; from initial referral from my GP to outpatient and pre op appointments, to the surgery itself. and the aftercare in the Recovery Department. I have met extremely kind, caring and professional staff who made my experience comfortable and stress free. My thanks to all concerned.
Visited Gynaecology on July 2024
St Richard's Hospital has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Irene Philpotts - Posted on 20 June 2024
Fantastic experience from check in - the gynaecologist and nurse were both very reassuring explaining every procedure in detail thank you
Visited Gynaecology on June 2024
Review titled St Richard's Hospital
Replied on 21 June 2024
Dear Irene Thank you for your lovely post. It was good to read that you had a fantastic experience through the whole of your time in the hospital and that your procedure was explained fully. I hope all went well for you and you are recovering at home. Many thanks once again for taking the time in contacting us. Jo Yearsley, Patient Engagement and Experience Manager
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Review titled Incredible Care
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2024
I recently took my mum to hospital and the service and care she received was amazing. Everyone was so helpful, caring and kind. They were thorough and so dedicated in providing excellent treatment. Thank you all so much!!
Visited Accident and emergency services on June 2024
Review titled St Richard's Hospital
Replied on 24 June 2024
Dear Patient Thank you for your post and it was good to see that your mum received an amazing service and care when she had to come to the hospital. I hope that mum is feeling much better now. Thank you once again for the taking the time to contact us it really does mean a lot. Jo Yearsley, Patient Engagement and Experience Manager
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Review titled Shocking treatment
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
Arrived at A and E and there were only 2 patients in The waiting room, triage very quick, of course, because this makes it look like they are meeting targets. Another 6 hours in the waiting room and fit to sit, suspected stroke, confirmed then sent home ‘under the care of GP’ not rushed of their getting just slowly moving through patients, no urgency at all. Basically the department is just mismanaged and needs a good shake up before something serious happens
Visited Accident and emergency services on June 2024
Review titled St Richard's Hospital
Replied on 25 June 2024
Dear Patient I am sorry to hear of your experience when you came into the A&E department at St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Blood test clinic
Rated 1 star out of 5
by Peter. Merritt - Posted on 28 June 2024
Had a blood test today , with the appt system it’s much more efficient and saves waiting to long , the nurses in this dept are exceptionally good at taking blood tests , I now go to them as they always manage to get a sample of blood every time , and you don’t come away like being a dart board ,, excellent team .
Visited Don't know on June 2024
Review titled St Richard's Hospital
Replied on 15 July 2024
Dear Mr Merritt Thank you for your post and it was good to hear that you have found having a blood test with the new appointment system more efficient. It was also good to here that the nurses are excellent when taking blood samples. Thank you for taking the time to contact us, it really is appreciated. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Dismissive & Inconsistent Asthma Care
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2024
We have had constantly inconsistent asthma care during an acute flair up. Sometimes when presenting with asthmatic attacks we have received very good care, requiring time in resus with steroids and nebulisers, leading to admissions to the respiratory or general medical wards and yet other times, as indeed happened today, we have received wholly inconsistent and incorrect advice from locum doctors who have not read any history, and are giving unsafe and unsound advice regarding asthma. This includes specifying that an asthma attack, despite being confirmed by an asthma consultant in the same hospital, was in fact just a panic attack! Shocking care and now no trust in A&E
Visited Accident and emergency services on June 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient I am sorry to hear of your experience when you came to the A&E department and that you know have no trust. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Poor patient service
Rated 2 stars out of 5
by Peter - Posted on 05 June 2024
I have been taken care off by the hospital staff very well and with dignity but diabetes medicines didn't deliver patient centered care for me. I had an appointment booked for 9.30a.m at the diabetes medicines and since l relocated recently to kent it was way to short notice to make changes and being used to the friendly staff at st Richard's it was worth the sacrifice of the travel. Due to road works there where delays with my trip and when l noticed l wasn't going to catch the prescribed 9.30a.m,l called the number attached to the sms on the appointment and advised l was going to be and hour late is it still advisable for me to proceed or should l turn back and rebook. The lady put me on hold and came back to me after a few seconds confirming l should proceed for an ETA appointment 10:30a.m and she gave me another number in case there where further changes. I arrived at the hospital at 10:07, receptionist was very friendly and kind and they registered me and l was taken for observations and told to sit back in the waiting room. The nurse who took my obs came back to inform me the doctor couldn't see me as she had plenty other people to see. It's understandable, but they had the opportunity to tell me whilst l was an hour away to turn back, they could have made a referral to somewhere closer all l was told is l am sorry she can't see you, no sign of sympathy or explanation, the sacrifice made and day wasted, fuel used and all. I am driving off so disappointed just being treated like an appointment no patient centered care at all......Really disappointment 167miles traveled to have my weight and blood pressure taken.
Visited Diabetic Medicine on June 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Peter Thank you for your post and I am sorry to hear of the concerns you have raised when going for an appointment for your diabetic care. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding Care
Rated 5 stars out of 5
by Catherine Williams - Posted on 22 June 2024
I would like to thank both staff in A&E and Ford Ward who have been exceptionally caring and highly professional in caring for my grandmother. Her care was outstanding. From the moment she arrived in A&E, staff were quick to respond to her, acting swiftly whilst always respectful of her dignity. The nursing staff were compassionate, supportive and highly respectful - literally angels. Their expertise and knowledge ensured that my grandmother passed away with dignity once up on the ward. The nurse consultant was incredibly helpful in explaining everything that we asked and the Dr Consultant showed such compassion. As a team Ford ward worked so incredibly hard and with great passion. Thank you for making our world just a little bit brighter at such a hard time. We will always be grateful.
Visited Don't know on June 2024
Review titled St Richard's Hospital
Replied on 24 June 2024
Dear Catherine I would like to offer my sincere condolences on the passing of your grandmother. This must be such a difficult time for you and your family, which makes your post even more special that you have shared your very kind and thoughtful words at this sad time. I will share your post with the A&E team and Ford Ward and I know how much your kind words will mean to them. Thinking of you and your family. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Superb A&E department diagnosing&treating my lung blood clot
Rated 5 stars out of 5
by Chris Nix - Posted on 05 June 2024
I attended A&E with breathlessness and racing heart at lunchtime Thurs. Within 6 hours and a CT scan the next morning they confirmed a blood clot on my right lung. I stayed in overnight and was discharged on Sat pm after 2 injections of Heparin and then daily diminishing blood thinning pills for the future. My experience of the process and professionalism of the many staff was absolutely superb, through many many tests, analysis and speed. Everyone was also so welcoming and friendly...... Triage, blood tests, 2 plus analytical Doctors, ward staff, food and Discharge Pharmacy. It could not have been better privately. Thank you St Richards, everything much appreciated
Visited Accident and emergency services on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Chris Thank you for your post. It was good to read that your experience was superb and that despite many tests being undertaken everyone was friendly, welcoming and speedy. I hope you are now recovered and feeling so much better. Thank you once again for taking the time to share your compliment, this does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust