St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing Nurses
Rated 5 stars out of 5
by Robin Cattani - Posted on 17 May 2024
The nurses who cared for me today for my operation are actual angels , sorry I can't include their names but they were mainly wonderful Philippine ladies who were just amazing ,they just could not do enough for me ,their duty of care is unbelievably good, these ladies do not earn enough they should all be paid far more , I can not thank them enough .
Visited Haematology on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Robin Thank you for your post. It was good to read that the nurses who cared for you were angels and were amazing. I hope you are now recovered from your procedure and feeling much better. Thank you once again for taking the time to share your compliment, this does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very low standard of basic care
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
Arrive by ambulance for a second time in 3 days with chronic chest and back pain, first visit a 9h sat on a chair but with pain meds and a CT scan, told by Dr its not gaul stones and discharged only to find from a GP visit reviewing the sqme scan its 100% stones, next day 999 call to return to A&E, 4h wait in the corridor before admitting into department 2h later the doctor confirms stones and kidney infection and wanted surgon to view that was a further 11h, while this was going on no further pain meds no help and Obs done every 4h after being told it would be hourly due to the orignal dose of morphine, we asked one nurse if she could have another type of pain relif as the pain was chronic again to be told “i will ask after my break” over a hour later i asked the same nurse to be told “dr said no” so she was not going to inform me and leave in chronic pain, after 30minss asked another nurse the same and 10min later was given a alternative to find the Dr has not said no and clearly no notes been read, The surgon told me 4.15pm after 15h its gaul stones and kidney infection and i need to stay in with further pain meds as possibly kidney stone in liver, 15mins later a nurse is trying to discharge me was was confident i was fine and i had to demand she gets another nurse to check my notes to find im correct and to be moved to a ward, Moved to a corridor again alfor 2h before finally getting on a ward, I guess the dont discriminate and treat everyone in A&E in this manner as i witnessed Other members of the public being treated in the same manner, i’m quite a few members of staff. I had absolutely no interest in the basic care and compassion of other people And even spoke to people in way that left a few patients in tears It seems that this particular A&E department is a chaotic mess where nobody reads patient’s notes and nobody seems to have any coordination skills between different staff members along with an underlying inhumane treatment of peoples feelings Let alone health conditions that are left hours on end with without any form of observation with some patients left screaming or shouting out constantly for help and in pain with no help or compassion towards them
Visited Accident and emergency services on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient I am sorry to hear of the experience you shared when you came to the A&E department at St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care
Rated 4 stars out of 5
by Clare - Posted on 09 May 2024
Friendly, competent and caring staff looking after my elderly mother, both in the A&E and on the ward. Every effort was made to make my mother comfortable which made a potentially stressful experience less so - many thanks. On her discharge however, hospital transport was arranged to take her home and my mother had to transfer to a different wheelchair/ chair five times! She was totally exhausted by the time she was sat in the ambulance, not surprising considering the treatment she had had in hospital meant she found it difficult and painful to stand and move too often. Perhaps the hospital could look into streamlining this service so the patients need only transfer once or twice when they are using the hospital transport.
Visited General Medicine on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Clare Thank you for your lovely post. It was good to read that we looked after your mother both in A&E and on the ward really well. It was sad to read about the impact hospital transport had on your mother and the amount of times that she had to transfer. This information will be shared with the relevant team although our Trust do not manage the Patient Transport Service. I hope that your mother is recovering well. Thank you once again for your compliment and suggestions they are appreciated. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great practice
Rated 5 stars out of 5
by Raymond Webb - Posted on 12 April 2024
I was seen by the Maxillofacial team on Wednesday morning. My appointment was on time, the staff were all very pleasant and professional. They made me very comfortable which helped enormously during the procedure. Thank you
Visited Oral and Maxillofacial Surgery on April 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Mr Webb Thank you for your post. It was good to read that you were seen on time and that the staff were pleasant and professional. I hope you are now recovered from your procedure. Thank you once again for taking the time to share your compliment, this does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Understanding, friendly and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
After attending A&E today as a terminal stage 4 cancer patient on chemotherapy who brought my mother with me who is registered newly blind. I cannot praise the staff enough for a ) seeing me quickly. B) making sure I was in a side room to protect myself due to no immune system c ) to the fantastic young man porter who pushed myself to x Ray but also explained where to walk for my mother and let her hold onto him while he was navigating a busy hall and numerous beds to the x Ray staff who helped my mum to a waiting area while I was x rayed and then collected her again to come to me. All of these little things mean such a huge deal to a family who are going through such a stressful time! Neither of the staff had to help my mum but they all did and I cannot thank u all enough as it made the whole situation less stressful for us both.
Visited Accident and emergency services on April 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient Thank you for your lovely post. It was good to read that we looked after you so well and your experience was fantastic with different staff. It was also good to read that mum was also looked after too. It was nice to hear that everything was less stressful for you both. Thank you once again for your very kind comments, they do mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Jo - Posted on 21 June 2024
Our Mum was admitted to A&E with an acute stroke. I arrived shortly after the ambulance. Just before I arrived at the hospital, the Doctor phoned me for more details. By the time I entered A&E Mum had already had a scan, had a stroke nurse with her and were ready for final questions from me. Impressive. Drugs given and moved to Lavant Ward which became 'home' for the next 6 weeks. The staff in every role were always warm and welcoming, pro-active in giving us the information we needed for visits/parking etc and most importantly did everything they could to settle our Mum and alleviate any anxiety she had (dementia didn't help). Nothing was too much trouble. We were kept informed of any changes, therapy sessions happened and we were treated so respectfully and moved to a side room when recovery was no longer an option. This was NHS at its best - well done and thank you.
Visited Stroke on April 2024
Review titled St Richard's Hospital
Replied on 24 June 2024
Dear Jo Thank you for your lovely post. It was good to read that we looked after your mum so well and both yours and her experience was good. It will be my pleasure to share your compliment with the A&E team and also Lavant Ward who always appreciate such wonderful feedback. Thank you once again for your kind comments, it is good of you to take the time to do so. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Annabel Smith - Posted on 14 April 2024
Hugely impressed with my experience of the UTC. Called 111 at 9am with a problem with my eye. They booked me in for a half 9 appointment at the UTC, and I was seen on time by a lovely lady. 10 minutes later, my ailment was sorted and I was on my way home.
Visited Urgent Treatment Centre on April 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Annabel Thank you for your lovely post. It was nice to read that we looked after you so well and your experience was so good. It was brilliant to read that you were seen so quickly by a lovely lady and all resolved for you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Kicked out of my bed before breakfast after surgery
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2024
I was asked to leave the ward and go sit in a waiting room for medication, and sent home 12 hours after I had surgery. I told them I didn’t feel well enough to leave and nurse also made a remark that I wasn’t as mobile as I should be if leaving. I can’t even wash myself or get out of bed on my own. I had been awake only a couple of hours when I was asked to go home to free up beds. There was absolutely no pain level check since my surgery although it has been entered into my chart without asking me. And I was left for 7 hours within a couple hours of surgery with absolutely no pain relief despite having asked and being in more pain than pre-operation. But was only offered 2 x 500mg of paracetamol even though I was IV morphine before my surgery. I cannot even move without help and have been kicked out with ineffective pain relief, no checkup from then surgeon after my surgery, or even a wash. Can’t say I would recommend anyone to come to Chichester and especially not Pagham Ward
Visited Emergency Abdominal Surgery on March 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient I am sorry to hear of the concerns you have raised about St Richards Hospital and Pagham Ward. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Effective Accident Response
Rated 5 stars out of 5
by Gillian Eve Phillips - Posted on 02 April 2024
At 9.30 pm on 23/03/2024 I attended accident and emergency after a fall down steps in the dark, ,damaging my face, bleeding profusely and in shock. I was delt with very effectively within 2 1/2 to 3 hours. the staff were helpful and efficient, I was seen by a doctor who was very helpful, informative, accurate and efficient. I would rate the staff response as a 1,the state of the hospital showed underinvestment, disabled loo closed ,problems with blood pressure monitoring machines, the e response to review my treatment which I was asked to make didn't work---hence this review. That element I would rate at a 3.Hope this is helpful
Visited Accident and emergency services on March 2024
Review titled St Richard's Hospital
Replied on 13 June 2024
Dear Gillian I am sorry to hear that you had an accident and had to attend the ED but it was good to hear that you had a good experience whilst there. I have noted your comments about the underinvestment, toilet being closed and issues with blood pressure monitoring The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Jade - Posted on 14 March 2024
I was admitted for surgery following an incomplete miscarriage. Despite the sad circumstances of my treatment, the staff were fantastic. I felt well informed throughout the process and felt cared for in an empathetic way. As a NHS nurse myself, it’s has re-enforced my love and appreciation for the NHS and I feel proud to work for such a fantastic organisation. The team made an awful situation feel that bit easier. Thank you.
Visited General Surgery on March 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Jade I would like to offer my sincere condolences on the incomplete miscarriage you went through. This must be such a difficult time for you and your family, which makes your post even more special that you have shared your very kind and thoughtful words at this sad time. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust