St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Blood test clinic
Rated 1 star out of 5
by Peter. Merritt - Posted on 28 June 2024
Had a blood test today , with the appt system it’s much more efficient and saves waiting to long , the nurses in this dept are exceptionally good at taking blood tests , I now go to them as they always manage to get a sample of blood every time , and you don’t come away like being a dart board ,, excellent team .
Visited Don't know on June 2024
Review titled St Richard's Hospital
Replied on 15 July 2024
Dear Mr Merritt Thank you for your post and it was good to hear that you have found having a blood test with the new appointment system more efficient. It was also good to here that the nurses are excellent when taking blood samples. Thank you for taking the time to contact us, it really is appreciated. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Dismissive & Inconsistent Asthma Care
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2024
We have had constantly inconsistent asthma care during an acute flair up. Sometimes when presenting with asthmatic attacks we have received very good care, requiring time in resus with steroids and nebulisers, leading to admissions to the respiratory or general medical wards and yet other times, as indeed happened today, we have received wholly inconsistent and incorrect advice from locum doctors who have not read any history, and are giving unsafe and unsound advice regarding asthma. This includes specifying that an asthma attack, despite being confirmed by an asthma consultant in the same hospital, was in fact just a panic attack! Shocking care and now no trust in A&E
Visited Accident and emergency services on June 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient I am sorry to hear of your experience when you came to the A&E department and that you know have no trust. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Poor patient service
Rated 2 stars out of 5
by Peter - Posted on 05 June 2024
I have been taken care off by the hospital staff very well and with dignity but diabetes medicines didn't deliver patient centered care for me. I had an appointment booked for 9.30a.m at the diabetes medicines and since l relocated recently to kent it was way to short notice to make changes and being used to the friendly staff at st Richard's it was worth the sacrifice of the travel. Due to road works there where delays with my trip and when l noticed l wasn't going to catch the prescribed 9.30a.m,l called the number attached to the sms on the appointment and advised l was going to be and hour late is it still advisable for me to proceed or should l turn back and rebook. The lady put me on hold and came back to me after a few seconds confirming l should proceed for an ETA appointment 10:30a.m and she gave me another number in case there where further changes. I arrived at the hospital at 10:07, receptionist was very friendly and kind and they registered me and l was taken for observations and told to sit back in the waiting room. The nurse who took my obs came back to inform me the doctor couldn't see me as she had plenty other people to see. It's understandable, but they had the opportunity to tell me whilst l was an hour away to turn back, they could have made a referral to somewhere closer all l was told is l am sorry she can't see you, no sign of sympathy or explanation, the sacrifice made and day wasted, fuel used and all. I am driving off so disappointed just being treated like an appointment no patient centered care at all......Really disappointment 167miles traveled to have my weight and blood pressure taken.
Visited Diabetic Medicine on June 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Peter Thank you for your post and I am sorry to hear of the concerns you have raised when going for an appointment for your diabetic care. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding Care
Rated 5 stars out of 5
by Catherine Williams - Posted on 22 June 2024
I would like to thank both staff in A&E and Ford Ward who have been exceptionally caring and highly professional in caring for my grandmother. Her care was outstanding. From the moment she arrived in A&E, staff were quick to respond to her, acting swiftly whilst always respectful of her dignity. The nursing staff were compassionate, supportive and highly respectful - literally angels. Their expertise and knowledge ensured that my grandmother passed away with dignity once up on the ward. The nurse consultant was incredibly helpful in explaining everything that we asked and the Dr Consultant showed such compassion. As a team Ford ward worked so incredibly hard and with great passion. Thank you for making our world just a little bit brighter at such a hard time. We will always be grateful.
Visited Don't know on June 2024
Review titled St Richard's Hospital
Replied on 24 June 2024
Dear Catherine I would like to offer my sincere condolences on the passing of your grandmother. This must be such a difficult time for you and your family, which makes your post even more special that you have shared your very kind and thoughtful words at this sad time. I will share your post with the A&E team and Ford Ward and I know how much your kind words will mean to them. Thinking of you and your family. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Superb A&E department diagnosing&treating my lung blood clot
Rated 5 stars out of 5
by Chris Nix - Posted on 05 June 2024
I attended A&E with breathlessness and racing heart at lunchtime Thurs. Within 6 hours and a CT scan the next morning they confirmed a blood clot on my right lung. I stayed in overnight and was discharged on Sat pm after 2 injections of Heparin and then daily diminishing blood thinning pills for the future. My experience of the process and professionalism of the many staff was absolutely superb, through many many tests, analysis and speed. Everyone was also so welcoming and friendly...... Triage, blood tests, 2 plus analytical Doctors, ward staff, food and Discharge Pharmacy. It could not have been better privately. Thank you St Richards, everything much appreciated
Visited Accident and emergency services on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Chris Thank you for your post. It was good to read that your experience was superb and that despite many tests being undertaken everyone was friendly, welcoming and speedy. I hope you are now recovered and feeling so much better. Thank you once again for taking the time to share your compliment, this does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing Nurses
Rated 5 stars out of 5
by Robin Cattani - Posted on 17 May 2024
The nurses who cared for me today for my operation are actual angels , sorry I can't include their names but they were mainly wonderful Philippine ladies who were just amazing ,they just could not do enough for me ,their duty of care is unbelievably good, these ladies do not earn enough they should all be paid far more , I can not thank them enough .
Visited Haematology on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Robin Thank you for your post. It was good to read that the nurses who cared for you were angels and were amazing. I hope you are now recovered from your procedure and feeling much better. Thank you once again for taking the time to share your compliment, this does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very low standard of basic care
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
Arrive by ambulance for a second time in 3 days with chronic chest and back pain, first visit a 9h sat on a chair but with pain meds and a CT scan, told by Dr its not gaul stones and discharged only to find from a GP visit reviewing the sqme scan its 100% stones, next day 999 call to return to A&E, 4h wait in the corridor before admitting into department 2h later the doctor confirms stones and kidney infection and wanted surgon to view that was a further 11h, while this was going on no further pain meds no help and Obs done every 4h after being told it would be hourly due to the orignal dose of morphine, we asked one nurse if she could have another type of pain relif as the pain was chronic again to be told “i will ask after my break” over a hour later i asked the same nurse to be told “dr said no” so she was not going to inform me and leave in chronic pain, after 30minss asked another nurse the same and 10min later was given a alternative to find the Dr has not said no and clearly no notes been read, The surgon told me 4.15pm after 15h its gaul stones and kidney infection and i need to stay in with further pain meds as possibly kidney stone in liver, 15mins later a nurse is trying to discharge me was was confident i was fine and i had to demand she gets another nurse to check my notes to find im correct and to be moved to a ward, Moved to a corridor again alfor 2h before finally getting on a ward, I guess the dont discriminate and treat everyone in A&E in this manner as i witnessed Other members of the public being treated in the same manner, i’m quite a few members of staff. I had absolutely no interest in the basic care and compassion of other people And even spoke to people in way that left a few patients in tears It seems that this particular A&E department is a chaotic mess where nobody reads patient’s notes and nobody seems to have any coordination skills between different staff members along with an underlying inhumane treatment of peoples feelings Let alone health conditions that are left hours on end with without any form of observation with some patients left screaming or shouting out constantly for help and in pain with no help or compassion towards them
Visited Accident and emergency services on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient I am sorry to hear of the experience you shared when you came to the A&E department at St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care
Rated 4 stars out of 5
by Clare - Posted on 09 May 2024
Friendly, competent and caring staff looking after my elderly mother, both in the A&E and on the ward. Every effort was made to make my mother comfortable which made a potentially stressful experience less so - many thanks. On her discharge however, hospital transport was arranged to take her home and my mother had to transfer to a different wheelchair/ chair five times! She was totally exhausted by the time she was sat in the ambulance, not surprising considering the treatment she had had in hospital meant she found it difficult and painful to stand and move too often. Perhaps the hospital could look into streamlining this service so the patients need only transfer once or twice when they are using the hospital transport.
Visited General Medicine on May 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Clare Thank you for your lovely post. It was good to read that we looked after your mother both in A&E and on the ward really well. It was sad to read about the impact hospital transport had on your mother and the amount of times that she had to transfer. This information will be shared with the relevant team although our Trust do not manage the Patient Transport Service. I hope that your mother is recovering well. Thank you once again for your compliment and suggestions they are appreciated. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great practice
Rated 5 stars out of 5
by Raymond Webb - Posted on 12 April 2024
I was seen by the Maxillofacial team on Wednesday morning. My appointment was on time, the staff were all very pleasant and professional. They made me very comfortable which helped enormously during the procedure. Thank you
Visited Oral and Maxillofacial Surgery on April 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Mr Webb Thank you for your post. It was good to read that you were seen on time and that the staff were pleasant and professional. I hope you are now recovered from your procedure. Thank you once again for taking the time to share your compliment, this does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Understanding, friendly and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
After attending A&E today as a terminal stage 4 cancer patient on chemotherapy who brought my mother with me who is registered newly blind. I cannot praise the staff enough for a ) seeing me quickly. B) making sure I was in a side room to protect myself due to no immune system c ) to the fantastic young man porter who pushed myself to x Ray but also explained where to walk for my mother and let her hold onto him while he was navigating a busy hall and numerous beds to the x Ray staff who helped my mum to a waiting area while I was x rayed and then collected her again to come to me. All of these little things mean such a huge deal to a family who are going through such a stressful time! Neither of the staff had to help my mum but they all did and I cannot thank u all enough as it made the whole situation less stressful for us both.
Visited Accident and emergency services on April 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient Thank you for your lovely post. It was good to read that we looked after you so well and your experience was fantastic with different staff. It was also good to read that mum was also looked after too. It was nice to hear that everything was less stressful for you both. Thank you once again for your very kind comments, they do mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust