St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A lovely hospital let down by the Pharmacy
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2024
I visited the urgent treatment centre with mum and the service was lovely, the team could not have been kinder and we couldn't have asked for more. We were given a prescription to take our local pharmacy but they didn't have the medicine and said return to St Richards who will help. We returned to the St Richard pharmacy, which was closed, and waited until 1 when it opened. a lovely person served us and was so kind, but we had to ask the pharmacist what to do. This was when the excellent service wheels fell off the bus, as the pharmacist shrieked that they could not help now as they "needed to pee". They disappeared for 45 minutes while we waited with Mum in the wheelchair for their return. We all need to take a break, but we all need to be professional and this really wasn't. We were embarrassed for the lovely person at the counter who kept checking in on us, and they were so kind, but please, St Richards, sort out the pharmacy - perhaps have a second pharmacist on duty for comfort breaks?
Visited Urgent Treatment Centre on March 2024
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient Thank you for your kind words when mum came to the Urgent Treatment Centre and how the team couldn't have been kinder. However, I am sorry to hear of the concerns you have raised about the pharmacist and taking a comfort break and the impact this had on you waiting. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Perfect from start to finish
Rated 5 stars out of 5
by Adrian - Posted on 22 March 2024
Went for day surgery today. I was greeted by friendly nurses and immediately shown to my area. I cannot fault anything the did in pre-op. Everyone involved in the surgery said hello and provided and calming environment. The nurses in post op were some of the most caring and friendly I have ever known. Faultless, it felt like private service and I am eternally grateful. Thank you to all involved
Visited General Surgery on March 2024
Review titled St Richard's Hospital
Replied on 13 June 2024
Dear Adrian Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great Example to NHS
Rated 5 stars out of 5
by Chris - Posted on 10 February 2024
I can not thanks the nurses and dentist enough so professional. They dealt with the problem that others had either delay or considered a non issue
Visited Dentistry and Orthodontics on February 2024
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Chris Thank you for your post. It was good to read that we looked after you so well and your experience was good. We hope you are making a good recovery and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing
Rated 5 stars out of 5
by Danielle - Posted on 01 March 2024
I have had all four of my children here and the care was amazing. However this week my 8 month old baby girl had suspected meningitis. The whole nursing team, chefs, cleaners and of course the doctors were amazing. They worked so fast and so efficiently. They cared for me my partner and my daughter’s twin sister and of course her amazingly. Allowing us all to stay together. I can’t thank them enough for everything they did. They were so on the ball and got my little girl back up and better within days. They went above and beyond for us. All staff explained everything they were doing and kept us in the know at all times. They made us feel comfortable the whole time we were there nothing was to much trouble. I just can’t fault them on anything. The care we all received was truly perfect. Thank you to the whole of Howard ward for everything you did for my little Esther you all are an amazing team.
Visited Children's & Adolescent Services on February 2024
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Danielle Thank you for your post. It was lovely to read that we looked after your daughter and family so well and your experience was good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your daughter, Esther, is much better now. Thank you once again for your comments, they really do mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled 7 hours waiting
Rated 1 star out of 5
by Paul - Posted on 12 February 2024
While I acknowledge the effort put forth by everyone, I'm utterly baffled as to why it would take over 10 hours just to see a doctor and get discharged. This prolonged delay is utterly unacceptable and reflects poorly on the once excellent service. Watching anxious patients endure pain during such an unnecessarily lengthy wait is disgraceful. This situation is an embarrassment to all involved, as there is simply no justification for such inefficiency.
Visited Accident and emergency services on February 2024
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Paul Thank you for your post and I am sorry to hear that you had to wait for 10 hours to see a doctor. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Seizure
Rated 5 stars out of 5
by Martin Jebson - Posted on 06 February 2024
I went to St Richards hospital via ambulance, well looked after by the ambulance staff. I was treated straight away for the seizure I had, staff were brilliant for my short stay. Food was excellent and they organized a lift home for me thank you
Visited Accident and emergency services on February 2024
Review titled St Richard's Hospital
Replied on 13 June 2024
Dear Mr Jebson Thank you for your post and it was good to hear that you were looked after well by the ambulance crew and treated straight away by the staff for your seizure. Thank you for saying that the food was excellent and you had a lift home. It is really kind of you to post such kind words and this does mean a lot and is appreciated. I hope that you are now recovered at home. Jo Yearsley Patient Engagement and Liaison Manager
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Review titled Distressing time supported by excellent staff
Rated 5 stars out of 5
by Lynne Jones - Posted on 06 January 2024
My husband was admitted to A and E Resuscitation. He was seen immediately and treated with respect and his condition and subsequent treatment was explained carefully. On his transfer to Lavant the same can be applied. The care staff from catering assistants to the Consultant were the most caring and dedicated professionals. The nurses and health care assistants were in my opinion of the very highest calibre. Without their empathy and compassion to our family a distressing time would have been unbearable. Thankyou.
Visited Stroke on January 2024
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Lynne Thank you for your lovely post. It was good to read that we looked after your husband so well and your experience was so good in A&E and also on Lavant ward. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your husband is making a good recovery and thank you once again for your comments, it does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent Endoscopy Unit
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
The service from beginning to end/recovery was second to none from this team. Every interaction I had was just great. Unfortunately the same can’t be said for the treatment centres reception team. Nonetheless Endoscopy team did you proud today!
Visited Diagnostic Endoscopy on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Patient Thank you for your post. It was lovely to read that we looked after you so well in endoscopy and your experience was so good. However I am sorry to hear that you found treatment centre reception staff unhelpful as that is not what we would want any patient to experience. We hope you are making a good recovery from your procedure and thank you once again for your comments, positive and negative. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Made to feel at ease
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
I was very nervous about my appointment and procedure, but the team looked after me really well and explained everything thoroughly. They were led by me and offered me alternatives if I was too nervous to go ahead. Their kind and caring attitudes made me feel much more at ease, thank you.
Visited Gynaecology on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Patient Thank you for your post. It was lovely to read that we looked after you so well and your experience was so good. It is also good to hear that the staff's kind and caring attitudes made you feel at ease. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Caring team on A&E
Rated 5 stars out of 5
by Sue Howard - Posted on 16 January 2024
Last night at around 1am an ambulance brought my husband to A&E with a suspected stroke, possibly a TIA. The Staff were quick to see us and we were given outstanding professional care at a busy time for the hospital. Testing was comprehensive and monitoring was done regularly as his blood pressure was high. The Duty Dr. took so much care of us. He was gentle, kind and took time to explain what he was doing. He went out of his way to make sure we had water to drink and were okay for finding our way to the car park when eventually we left at around 7am on a deeply cold & icy morning. With gratitude and many thanks.
Visited Accident and emergency services on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Sue Thank you for your post. I am sorry to hear that your husband had to come to A&E with a suspected stroke. However it was heart warming to hear that the staff were professional and the duty doctor was so kind and caring. I am sure this made a difference for you both. We hope your husband is making a good recovery and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust