St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic experience
Rated 5 stars out of 5
by Diane - Posted on 23 February 2024
I saw a wonderful breast consultant who had a great manner, was reassuring and extremely thorough. All examinations and tests were carried out on the same day with very little waiting time and immediate results.
Visited Breast cancer services on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Diane Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good. It was nice to read that all examinations and tests were carried out on the same day with immediate results. We hope you are now doing well and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding level of care
Rated 5 stars out of 5
by Richard h - Posted on 05 January 2024
My Dad arrived at accident and emergency via blue light ambulance,I was kept informed by the doctor of the seriousness of my father's condition and the likely outcome which didn't look good.The honesty and level of care was outstanding from all the attentive staff.when he was transferred from a and e to another part of the department the level of care and compassion continued this care continued right through the night into the early hours when sadly my father passed away with diginity.I can not praise all the staff highly enough for there tentative nature,compassion,hard work and above time which they gave in very demanding circumstances.Thank you.
Visited Accident and emergency services on January 2024
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Richard I would like to offer my sincere condolences on the passing of your dad. This must be such a difficult time for you and your family, which makes your post even more special that you have shared your very kind and thoughtful words at this sad time. I will share your post with our A&E department and I know how much this will mean to them. Thank you once again for sending such a heartfelt thank you. Our thoughts are with you and your family. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Friendly and professional
Rated 5 stars out of 5
by Richard Barnes - Posted on 12 December 2023
I had my eyelid lesion removed last Thursday and I would like to say a huge thank you to all the wonderful staff who looked after me in a very courteous, friendly, caring and professional way. So please accept my sincere gratitude and have a really nice Christmas
Visited Ophthalmology on December 2023
Review titled St Richard's Hospital
Replied on 13 December 2023
Dear Mr Barnes. What a lovely post, thank you so much. We will share your comments with the eye clinic at St Richard's Hospital and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Thank you for your Christmas wishes and wish you and your family the same. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled So well run
Rated 4 stars out of 5
by Sara P - Posted on 27 December 2023
The unit seemed extremely organised, functioned so well, everything that needed doing was done very quickly, staff were calm, and pleasant. Good communication. Not a quiet day for them. So impressed
Visited Accident and emergency services on December 2023
Review titled St Richard's Hospital
Replied on 04 January 2024
Dear Sara Thank you for your lovely post and it was good to hear that the unit was organised, functioned well and staff were calm and pleasant. It was lovely to hear that you had good communication and was impressed. Thank you for taking the time in contacting us, it really does mean a lot. I hope that you are now recovered. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care
Rated 5 stars out of 5
by A.Hone - Posted on 12 December 2023
My 92 year old husband was taken by ambulance to St Richards after suffering a severe seizure due to historic brain injuries, and kept in for two nights. In spite of being a busy weekend, his care and subsequent treatments were superb. Thank you to wonderful paramedics and all those who looked after him. I am so grateful.
Visited Neurology on December 2023
Review titled St Richard's Hospital
Replied on 13 December 2023
Dear Mrs Hone Thank you for your post. I am sorry to hear that your husband had to come to hospital but it was lovely to hear that his care and subsequent treatments were superb. Your compliment does mean a lot to staff so thank you for taking the time in doing this. I hope your husband is now back with you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Humble experience - Thanks for your help
Rated 5 stars out of 5
by Mona Birnbaum - Posted on 09 January 2024
I was looked after in A&E and the next morning on the Emergency floor. It was the start of the junior doctor strike. My case was not as serious as others so I had to wait long hours. However, compared to what the doctors and nurses had to deliver in their 12-14 hours shifts, my waiting felt like nothing. I am very grateful for everyone's professional conduct, the empathy they showed in such stressful times, the occasional smiles and offers to have something to drink or eat. The NHS staff on the ground working their socks off and we should praise them more often incl. pay rises and employing more.
Visited Accident and emergency services on December 2023
Review titled St Richard's Hospital
Replied on 24 April 2024
Dear Mona Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good, albeit long. We will share your post with the staff concerned who always appreciate such wonderful feedback. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled 5 Star service
Rated 5 stars out of 5
by John Guest - Posted on 01 January 2024
I was sent to St Richards by my GP a few days before Christmas for treatment. I was admitted to Petworth ward, where, I was placed in a side ward and attended by the most wonderful kind and considerate people. Nothing was too much trouble. Excellent choice of food, and beautifully prepared. My stay included the Christmas holiday, Thank you St Richards and in particular Petworth ward.
Visited Chronic Obstructive Pulmonary Disease on December 2023
Review titled St Richard's Hospital
Replied on 04 January 2024
Dear Mr Guest Thank you for your lovely post and your very kind words. It was good to hear that you were treated by kind and considerate people and that nothing was too much trouble. It was also lovely to hear that your food was excellent and well prepared. I hope that you are now recovering at home and feeling much better. Thank you for taking the time in sharing your comments with us, they really do mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great staff…… But….
Rated 4 stars out of 5
by Cat - Posted on 14 November 2023
Staff as is usual with the NHS are brilliant in very difficult times. A couple of things that would make it better: The A&E section for those waiting to be seen. Oh dear this is in a shockingly bad state. Dirty, rubbish everywhere, floors filthy , toilets dirty, tatty walls, vending machine was ok but only took cash which I didn’t have. Needs a major renovation and modernisation. One of the most depressing places I’ve ever had to wait 7+ hours in. Sort it out St Richards!!!
Visited Accident and emergency services on November 2023
Review titled St Richard's Hospital
Replied on 17 November 2023
Dear Cat Thank you for your post and it was good to hear you felt that staff were brilliant despite difficult times in the NHS. I am sorry to hear that you found the A&E department to be dirty, in a bad state and you were unable to use the vending machine. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled A waste of time
Rated 1 star out of 5
by Syeda Begum - Posted on 18 November 2023
I arrived at the hospital at 5:45pm, it took an hour and half to see a nurse and then we were waiting for 4 hours to see a doctor. I asked the receptionist how long it would be to see a doctor and they said I had to wait another 5 hours which was unacceptable so then and I asked her if it was worth the wait and she responded in such a rude manner which then I left the hospital. I didn’t get an apology or anything. Next time I will be going Queen Alexandra Hospital in Portsmouth as they actually care about their patients and take full responsibility when there is any sort of problems. I do not recommend St Richard's Hospital to anyone. Its a waste of a trip and time.
Visited Accident and emergency services on November 2023
Review titled St Richard's Hospital
Replied on 05 December 2023
Dear Syeda I am sorry to hear of your concerns that you have raised about St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Thank you!
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Unfortunately within three weeks of relocating to the area I needed to visit A&E and ultimately stay at St Richard’s overnight. I cannot thank all of the staff enough for the care they gave during my stay. The wait in A&E after triage was long, (around 7 hours) but once seen by the doctor at 6am and once departments opened later that morning, I was diagnosed and in surgery by mid afternoon. I can honestly say I feel that the treatment I would have received in my previous hospital would not have been as quick and thorough. Thank you again to everyone I dealt with, you all really put me at ease and are a credit to the NHS :)
Visited Accident and emergency services on November 2023
Review titled St Richard's Hospital
Replied on 05 December 2023
Dear Patient Thank you for your lovely post. It was kind of you to share that you were seen quickly and put at your ease in A&E. It is always good to have compliments from patients as these do mean a lot especially in such busy times. I hope that you are now feeling better at home but thank you once again for contacting. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust