St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely Superb
Rated 5 stars out of 5
by Julian - Posted on 11 January 2024
The staff without a doubt especially the nurses and consultants are first class all the way. I am extremely grateful for everything. Thankyou so much
Visited Ear, Nose & Throat on November 2023
Review titled St Richard's Hospital
Replied on 20 March 2024
Hello Julian Thank you for your lovely post. It was nice to read that we looked after you so well and your experience was so good. We hope you are making a good recovery and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great Department
Rated 5 stars out of 5
by Gillian Dart - Posted on 28 November 2023
I found everyone very friendly and efficient. I felt as though all the staff cared and I was not kept waiting.
Visited Breast cancer services on November 2023
Review titled St Richard's Hospital
Replied on 05 December 2023
Dear Gillian Thank you for your post and it was lovely to read that you found everyone friendly and efficient, which is always good to hear. It was also good to hear that you felt staff cared and that you was not kept waiting. We really appreciate the time you have taken by contacting us and compliments are always appreciated. Thank you Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care
Rated 5 stars out of 5
by Bobby Richardson - Posted on 26 October 2023
I would like to thank all who looked after me so well yesterday from the two ambulance girls to all in A and E. especially my designated carer.Could not have been better.
Visited Accident and emergency services on October 2023
Review titled St Richard's Hospital
Replied on 30 October 2023
Dear Bobby Thank you for your lovely post. It was good to hear that staff looked after you so well in A&E especially your designated carer. I will share your post with the staff in A&E and I know how much this will mean to them. Compliments are always such a joy to read, thank you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Pals dies not work
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
After two failed discharges and many care problems I contacted PALS. The first letter was sent in October 2023, when no reply received I contacted again and resent all correspondence. I was told that I would get a reply in 60 days. When chased again told it would be 28 May. Mmmm, not yet received. Is it really worth complaining, thought it would help change things for other patients. Not worth the stress.
Visited General Medicine on October 2023
Review titled St Richard's Hospital
Replied on 17 June 2024
Dear Patient I am sorry to hear of the concerns you have raised. The 60 working days will be for a formal complaint response. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Amazing
Rated 5 stars out of 5
by Julie Rutter - Posted on 23 October 2023
On arrival to the pre admission unit,I mentioned my anxiety was high and that I wanted my husband to stay with me. But this was not allowed. The nurses reassured me that they were there to look after me, and everything would be ok. Even the staff in theatre were amazing. I have been to hospitals elsewhere and the service provided was shocking. But I am so glad that I was seen and operated on at St.Richards Hospital. I will not hesitate in recommending my friends to come to the hospital if ever they needed to. Once recovered from this operation I will be returning to have another operation on my right knee.
Visited Orthopaedics on October 2023
Review titled St Richard's Hospital
Replied on 26 October 2023
Dear Julie Thank you for your lovely post. It was good to hear that the nurses were reassuring and that they would look after you. It was also nice to hear that theatre staff were also amazing. It is very kind to say that you will recommend St Richard's Hospital to your friends as well. I wish you well in your recovery and thank you once again in taking the time to share your experience. This means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Non smoking site?
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2023
Neither professional nor pleasant to walk past members of the public and patients smoking outside the main reception entrance to the hospital. What would matron say?
Visited Don't know on September 2023
Review titled St Richard's Hospital
Replied on 13 September 2023
Dear Patient Thank you for your email and I am sorry to hear of the issues you have encountered with smokers at St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great medical and nursing team
Rated 1 star out of 5
by Sheila Sharpe - Posted on 16 September 2023
I came on a visit from Yorkshire, Sept 2023. Tripped fell and fractured my hip. I was admitted to A&E on a very busy and hot Friday. The Drs and nursing staff were magnificent. It was ascertained that I had fractured my hip and was admitted. I had new hip replacement on Sunday morning. I cannot praise the staff enough for the care and attention I received during my stay at St Richard’s. From the surgeons, consultants, anaesthetist, Drs and nursing staff on MiddletonWard and from the physios and occupational therapy teams I received the best of care. They all worked so well together for the benefit of the patient. I cannot praise you enough! I returned to Yorkshire a week later grateful that I’d been in the right place at a traumatic time. Thank you one and all!
Visited General Medicine on September 2023
Review titled St Richard's Hospital
Replied on 11 October 2023
Dear Sheila Thank you for your lovely post. I am sorry to hear that you feel and fracture your hip whilst visiting the area. However it was good to read that we looked after you so well and your experience was so good at St Richard's Hospital. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful Staff
Rated 5 stars out of 5
by LokiDoki - Posted on 11 September 2023
My mother was taken to the Discharge Ward where she stayed whilst we found her a new home to go to. The staff were brilliant, helping us wherever they could. Where they couldn't help, it was the system which made it difficult rather that their failing. I sometimes felt I was really being pushed by the discharge team but I couldn't fault the very personable ward manager or any of the team. They understood how important it was me that it was the right home for my Mum. My Mum has dementia and has cooperation issues which could make her very rude/hurtful. I was so impressed when the nurse came to find me to ensure I was alright after a particularly fractious moment and I think that summed up the whole team. It wasn't just my mother they looked after, they looked out for us as a family too. Thank you so much.
Visited Don't know on September 2023
Review titled St Richard's Hospital
Replied on 11 October 2023
Dear LokiDoki Thank you for your lovely post. It was good to read that we looked after your mum and your family so well and that your experience was good. We will share your post with the staff concerned who always appreciate such wonderful feedback. Thank you for taking the time in sharing your experience with us. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Maryse Stanton - Posted on 25 September 2023
Went to A&E with breathing difficulties and severe congestion. My details were taken by the administration team there bearing in mind it was a Sunday. I waited about 30 minutes was called in and seen by a nurse who took blood pressure etc and booked me in to see the doctor in the hospital straight away. I only had half to wait for that and was seen by a lovely doctor who took time to listen and evaluate. There and then I was given antibiotics as I had a chest infection. I was so grateful to have been seen and the whole process was efficient. Thank you much for your care A&E staff.
Visited Accident and emergency services on September 2023
Review titled St Richard's Hospital
Replied on 10 October 2023
Dear Maryse Thank you for your lovely post. It was good to hear that you were seen and treated in such a swift time and that you felt listened to. I am sure this made a difference for you. I will share your comments with our A&E team and I know this will mean such a lot to them. I hope you are now fully recovered. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Nameless management, a curse
Rated 5 stars out of 5
by Clive Weatherley - Posted on 13 September 2023
To the nurses, other care team individuals, Doctors and Surgeons - Brilliant, superb service, caring and engaged, thank you..thank you. To the nameless management who had me hanging around for 12 hours getting dressed and undressed twice for my operation, thanks for nothing. If it’s wasn’t for intervention of a different surgical team I would have had to wait again for a repair from another operation I had over three years ago. Again thanks to all and a shame on the management who has probably already got an excuse from their excuse playbook. I am registered disabled (severely sight impaired -blind) my wife also waited for those 12 hours and at one stage believed my operation had gone wrong through complications) fortunately a nurse contacted her and gave her reassurance. My wife could have just gone home and picked me up later. Morning surgery normally means 3 or 4 hours not 12.
Visited General Surgery on September 2023
Review titled St Richard's Hospital
Replied on 14 September 2023
Dear Mr Weatherly Thank you for your post and for your very kind comments about staff and the superb care you received. I am sorry to hear your comments about being kept waiting for 12 hours for your surgery. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust