St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care in A&E
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
My mother was sent into hospital by ambulance. The care and kindness shown to her was amazing and they were really quick on treating her as her SATs were so poor. The only thing I would like them to have done differently was allowing me to be there when she was initially assessed. It would have saved them time as my Mum has dementia and was more confused than normal whilst the care home had given them a lot of wrong information. That followed us around the hospital with me having to put things right which was more stressful than it needed to be. Other than that, I can't praise the department enough.
Visited Accident and emergency services on May 2023
Review titled St Richard's Hospital
Replied on 12 September 2023
Dear Patient Thank you for your lovely post about staff treating your mum with care and kindness. We will also share your comments with the ED staff about being with mum at the initial assessment and how this could have made a difference for you all. This may help other patients in the future so really do appreciate your comments. Thank you for taking the time in contacting us and we hope mum is recovering now at home. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fantastic experience
Rated 5 stars out of 5
by Debbie Silburn - Posted on 16 May 2023
Seen by a wonderful team who looked after me with so much care and attention. Reviewed, scanned and a coil inserted, all within the hour! Thank you all so much
Visited Gynaecology on May 2023
Review titled St Richard's Hospital
Replied on 16 May 2023
Dear Debbie Thank you for your lovely post. It was a delight to read that we looked after you so well with care and attention. We hope you are doing well and thank you for taking the time to contact us, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Colonoscopy
Rated 5 stars out of 5
by Barry Green - Posted on 09 May 2023
I cannot praise the staff that I saw this morning highly enough. They were so thoughtful and caring, making me feel comfortable and offering lots of reassurance in a not so nice environment. I was on time for my appointment and the service was very efficient. All staff were very friendly and attentive.
Visited Diagnostic Endoscopy on May 2023
Review titled St Richard's Hospital
Replied on 09 May 2023
Dear Mr Green Thank you for your lovely post. It was lovely to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comments. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Endoscopy team
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Extremely professional and diligent service of colonoscopy, from preparation information by post and pre-assessment to the procedure on the day. Although the team are incredibly professional and the process is very well managed.
Visited Colorectal cancer services on May 2023
Review titled St Richard's Hospital
Replied on 05 June 2023
Dear Patient Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comments. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled A Credit to the nhs
Rated 5 stars out of 5
by Peter Atkins - Posted on 26 May 2023
My wife spent 6 nights in Lavant ward and another 5 Nights in Emergency Floor and her care was absolutely fantastic from cleaners to nurses to doctors to Consultants she was treated with with the best care there is Thank you so much
Visited Stroke on May 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Mr Atkins, thank you for your lovely post. It was good to read that we looked after your wife so well on the Emergency Floor and Lavant Ward. We hope your wife is making a good recovery now and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very good
Rated 5 stars out of 5
by Alan Smith - Posted on 29 April 2023
Very grateful for all that was done for me last Wednesday evening. Everybody was very kind and sympathetic and I left just after nine o’clock. Hospital number 702812 Thank you, Alan Smith
Visited Accident and emergency services on April 2023
Review titled St Richard's Hospital
Replied on 02 May 2023
Dear Mr Smith Thank you for your lovely post. It was good to read that we looked after you so well and your experience was good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery now and thank you once again for your comments Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Simply faultless
Rated 5 stars out of 5
by Lin Strange - Posted on 26 April 2023
I wish to express my gratitude at the superb care that I received by this department and the Pagham and Selsey wards last week. The ethos generated by all three teams created a family feeling , which we the patients benefitted from tremendously , where all the staff united to provide such excellence that mere gratitude is insufficient . My family has received decades of treatment here.. truly was the most exceptional , despite all the difficulties currently prevailing. Thank you
Visited Gynaecology on April 2023
Review titled St Richard's Hospital
Replied on 27 April 2023
Dear Lin What a lovely post, thank you so much. We will share your comments with Pagham and Selsey wards and they will be delighted to know what a difference they made. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Naomi Skilling - Posted on 18 April 2023
Pagham ward . Day surgery. Each and everyone that I had the pleasure to cared for were truly kind and caring. I couldn’t have wished for better care
Visited General Surgery on April 2023
Review titled St Richard's Hospital
Replied on 24 April 2023
Dear Naomi Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good on Pagham Ward and in Day Surgery. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Elizabeth J Hutchings - Posted on 06 April 2023
Today I went to the Gynaecology dept with a concern about a test result. I did not have an appointment and spoke to 2 really helpful nurses who were in reception. They went out of their way to help me with my problem and I'd like to thank them for being so kind. Unfortunately I didn't get their names but I'll remember their kindness.
Visited Gynaecology on April 2023
Review titled St Richard's Hospital
Replied on 24 April 2023
Dear Elizabeth Thank you for your lovely post. It was a delight to read that two nurses were able to help you with your concerns. I will share your email with the gynae team and hopefully they will be able to find out who they nurses were. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I recently had a week plus stay in Wittering ward as part of a rehab for an operation.Throughout my stay the Nurses and Healthcare Assistants were fantastic.Nothing is too much trouble for them,and they looked after me very well.They all have a lovely sense of humour,and work really hard.I would give them all 10/10 .
Visited Vascular surgery on March 2023
Review titled St Richard's Hospital
Replied on 27 March 2023
Dear Patient Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned on Wittering ward who always appreciate such wonderful feedback. We hope you are making a good recovery and thank you once again for your comments, it means a lot. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust