St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about St Richard's Hospital.
Reviews
-
Review titled So reassuring
Rated 5 stars out of 5
by Elaine H - Posted on 29 July 2023
I was taken to A and E for heart monitoring - the triage nurse who dealt with me was lovely, professional, friendly and reassuring. I cannot fault the treatment I received - although they were busy. I did not have to wait and was treated with care and compassion. Excellent example of what the NHS does well.
Visited Accident and emergency services on July 2023
Review titled St Richard's Hospital
Replied on 08 August 2023
Dear Elaine What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. I will share with the team and I know they will be delighted to know what a difference they made. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Great A and E service
Rated 5 stars out of 5
by Denise Murphy (Goodman) - Posted on 02 July 2023
I had a.fantastic doctor see me in a&e for restitching and repacking after dental extractions. I cannot thank her enough on 21.6.23, she's an angel with gentle hands. Unfortunately I'm still waiting for.the.correct discharge.summary to appear on Patient knows best, right name wrong summary. Please could this be.corrected.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Denise The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into correcting your discharge summary we would be able to do so for you. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Thank you though for your kind comments about the fantastic doctor you saw in A&E and we hope you are feeling much better now. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Caring
Rated 5 stars out of 5
by Robert Luck - Posted on 30 June 2023
The staff had a difficult patient (me) and were kind and professional throughout. I’d like to thank all those who did my Upper GI Endoscopy for their patience and understanding
Visited Gastrointestinal and Liver services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Robert Thank you very much for your lovely feedback and we hope you are well on the way to a good recovery now. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Under staffed to a dangerous level
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2023
5 hours waiting. Finally got to see the doctor. A very nice doctor. She took bloods. But the results were not back 3 hours later. No air con. Very hot waiting room full of stressed people with children. Finally I asked had my results come? No. There's a glitch. So I asked them to ring me if it came back as a clot as I had a mini stroke awhile back. I still don't know results. The fast rules went out the window.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Patient I am sorry to read your post and what happened for you. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled No human contact
Rated 3 stars out of 5
by Patricia - Posted on 25 June 2023
I fell getting out of bed at 2am and hit my forehead on the corner of the radiator. I had a nasty gash which my husband said needed a stitch so we went to St Richards A&E where I had to fill in a lot of irrelevant questions on a screen. After nearly half an hour not a single person sitting waiting had had any interaction with an NHS staff member. I decided that rather than waiting forever, I would get my husband to try to tape my gash together at home. I think instead of paying people to sit behind a screen and relying on technology to do their work, the NHS needs to use their receptionist to interact with the people in the waiting room advising them what is happening and how long it is likely to be before they will be seen by a medic. Not impressed with St Richards use of technology while the receptionist is left to chat to colleagues instead of interacting with their patients. By the way most of the screens seemed to be out of order, but fortunately I was the only person who had to use one at that moment. Sad situation thinking that machines can replace human interaction.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Patricia I am sorry to read your post and what happened for you. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled great service
Rated 5 stars out of 5
by maggie adams - Posted on 03 July 2023
I was admitted to your hospital as an emergency and want to express my thanks for the care and treatment I received. All the staff I met (including of course, the ambulance crew), were kind, courteous and totally professional and St Richard's and the NHS are very lucky to have them, as are the public. I've always been a huge fan of the NHS and you've surpassed all expectation. Thank you.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Maggie Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery now and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Let down
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2023
was examined and at the end given a prescription, so following day went off to outside large well known pharmacy as hospital one cannot be used apparently. pharmacist came to me after a long wait a lot of other people with prescriptions which I did not mind but he queried the script with me and said it has been completed incorrectly/ told him hospital doctor had completed it and he told me to return it to hospital and get them to do it correctly? the script had rpt x6??? not allowed to and he would be keeping the script if he gave me x1 product?? not my fault - here we go again.
Visited Ophthalmology on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Patient I am sorry to read your post and what happened for you. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Fantastic
Rated 5 stars out of 5
by Peter Atkins - Posted on 26 May 2023
My wife has just visited A&E twice in the last couple of weeks and the service was absolutely fantastic from everyone she was in contact with Thank you so much
Visited Accident and emergency services on May 2023
Review titled St Richard's Hospital
Replied on 05 June 2023
Dear Mr Atkins Thank you for your lovely post. It was good to read that we looked after your wife so well and her experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your wife is really better now but thank you once again for your comments. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Wonderful Experience
Rated 5 stars out of 5
by Karen Buckley - Posted on 31 May 2023
I accompanied my relative who was in a wheelchair to dermatology outpatients where she had a minor operation. The staff were so friendly and professional and explained all they were doing and why. Could not fault them at all.
Visited General Surgery on May 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Karen Thank you for your lovely post. It was good to read that we looked after your relative so well and their experience was so good. We hope that your relative is making a good recovery from the procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Professional,Very
Rated 5 stars out of 5
by martin clack - Posted on 20 April 2024
I had a very positive experience,with friendly and very professional staff from the moment I arrived till my wife collected me.The endoscopy is a very uncomfortable experience,my colon has in the past been tricky to survey and difficult,the staff checked with my previous consultant on the spot in order to see if there were any areas where they could make it easier,they did and it was.That is service over and above!!!
Visited Colorectal cancer services on May 2023
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Martin Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good in the endoscopy unit and that service was over and above. We hope you had a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust