St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Massive thanks to the accident and emergency department
Rated 5 stars out of 5
by Gordon - Posted on 16 February 2023
In early evening I tripped over a very heavy parcel in an unlit hallway. The parcel stayed put but I went flying into a solid brick wall 8ft away. I realised from the pain that I was in serious trouble but managed to phone 111. That was 10 minutes of an altogether frustrating experience but at least they managed to get me a slot at St.Richards accident and emergency. Got a taxi and was seen almost immediately. The nurses and doctors were superb as nearly 5 hours dealing with complicated dislocated shoulder. That was followed up the following morning with a call from their physiotherapy department. Could not have received better treatment and service.
Visited Accident and emergency services on February 2023
Review titled St Richard's Hospital
Replied on 17 February 2023
Dear Gordon Thank you for your lovely post. It was good to read that we looked after you so well in A&E and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery after your dislocated shoulder and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Satisfied customer, but jargon in discharge letter
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
My elderly parent reports excellent experience of care from hard working staff in cardiology through recent stay. Patient's hearing is poor so communication difficult. The discharge letter was therefore particularly important as a means to explain cause of admission and understand potential ongoing concerns. Unfortunately, the discharge letter was written with many medical abbreviations for which no explanation was given. The discharge letter provides patient (and carers) with important information and needs to be readily understood. Otherwise, our sincere thanks for all the expert care provided.
Visited Cardiology on February 2023
Review titled St Richard's Hospital
Replied on 02 March 2023
Dear patient Thank you for your lovely post about staff in cardiology and how they have been with your parent. It was good to hear. I am sorry that the letter contained medical abbreviations without an explanation and I will share this with the cardiology team for their information. Thank you once again for taking the time in contacting us as all feedback is very important. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled In Awe of Great Practice
Rated 5 stars out of 5
by Jo Staker - Posted on 08 February 2023
I have had to bring my elderly Dad to A&E at St Richards twice in the last month after complete disinterest of his GP. Once he came in by Ambulance and the second time I brought him in myself. On both occasions the staff at St Richards have been nothing short of fabulous. All staff, nurses, doctors, porters, security and support staff. Professional, kind, reassuring, patient and lovely. Twice he has been sorted out and sent home feeling much better and very grateful. Thank you so much for all that you do and the wonderful way you do it.
Visited Accident and emergency services on February 2023
Review titled St Richard's Hospital
Replied on 13 February 2023
Dear Jo Thank you for your lovely post. It was a delight to read that we looked after your dad so well in A&E on two occasions and your experience and his was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your dad is now making a good recovery. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Audio vestibular
Rated 4 stars out of 5
by Juliet clarke - Posted on 25 February 2023
Hi I came to an audio vestibular appoinment this week and I wasn’t impressed with the care I was given from a certain member of staff from the team,he refused to do the testing which was requested by a member of my care home staff for auditory processing disorder and usher syndrome,and I felt it should have been done and then we might have had the formal diagnosis.I have looked up treatment options online and it says about powerful hearing aids,cochlear implants,orientation and mobility training and I do have a visual impairment which I use a patch and a cane for and audiology tell me I have bad hearing loss
Visited Ear, Nose & Throat on February 2023
Review titled St Richard's Hospital
Replied on 27 February 2023
Dear Juliet Thank you for your post and I am sorry to hear that you were not impressed with the care you received. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Attended on advice of 111 concerning a fall. Suffered Delayed Shock following seeing the Triage Nurse as I awaited x-rays. Was immediately put on a trolley, heart checked, blood tests done and monitored. The staff were so caring and I had to stay in overnight, monitored regularly and x-rays carried out. I was lucky not to have broken anything. The staff work so hard and are very efficient. I felt very reassured and they send you and your GP all the test results in "Patients Know Best" for any necessary follow up. Very efficient.
Visited Accident and emergency services on February 2023
Review titled St Richard's Hospital
Replied on 21 February 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the A&E department at St Richard's Hospital and they will be delighted to hear what a difference they made for you. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
I felt compelled to write something about the level of care I have received today. The staff on the Emergency Floor have been outstanding. They work under extreme pressure and still think about the patient first. Well done to everyone involved and thank you
Visited Accident and emergency services on January 2023
Review titled St Richard's Hospital
Replied on 03 January 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the Emergency Floor and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Lovely staff and quick turn around
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2023
I felt compelled to write a review after attending emergency floor recently. Firstly, like others , I felt nervous about attending the hospital as the wait can be an extremly long time. However, my GP felt I needed to be looked at, so off I went. I got there around 5pm on a extremly wet cold night to see emergency ward packed. Firstly I was booked in by a lovely caring receptionist. By 5.20pm I was seen by one of the doctors who was extremly kind. By 6.15 my blood tests were taken Then I waited in waiting room. By 8pm was seen by a really kind surgeon who understood my ongoing problem and he seemed determined to help me. By 8.45 everything done and put in order. Wow and there was me fretting about going! Yes the staff are worn out , but they are cheerful and the turn around after every patient ran like clockwork. A big shout out to this dept for there hard work.
Visited Accident and emergency services on January 2023
Review titled St Richard's Hospital
Replied on 20 January 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the Emergency Floor and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful staff throughout
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
I had an(unexpected)stay of a week, starting with the emergency floor then on to Petworth Ward. I cannot praise any more highly the treatment I received from all staff throughout my stay, I will always be very grateful for everything that they did.
Visited Respiratory Medicine on January 2023
Review titled St Richard's Hospital
Replied on 19 April 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the Emergency Floor and Petworth ward and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Professionalism and kindness
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
At a time when the NHS is under such pressure my husband was admitted a very ill man and from being triaged in A&E to his final moments on Fishbourne Ward St Richards hospital can’t be faulted especially the night staff on the ward who supported me and my family. Thank you to everyone.
Visited Don't know on January 2023
Review titled St Richard's Hospital
Replied on 13 February 2023
Dear Patient I would like to thank you for taking the time in posting such a lovely compliment. It was good to read that your husband was looked after from being triaged in A&E to his time on Fishbourne Ward. It was also good to hear that the night staff on the ward supported you and your family. We will share your post with the staff concerned who always appreciate such wonderful feedback. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Kathleen Maynard - Posted on 26 January 2023
I was having an endoscopy and looked after from being booked in, to discharge. The theatre experience was so reassuring, I felt very well cared for, I didn't feel the cannula being put in and woke calm and reassured in the recovery ward. The results were clearly explained to me so I wish to thank all concerned in my care. I never felt rushed despite it being a very busy department.
Visited Gastrointestinal and Liver services on January 2023
Review titled St Richard's Hospital
Replied on 27 January 2023
Dear Ms Maynard What a lovely post, thank you so much. We will share your comments with the Endoscopy team and they will be delighted to hear from you.. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Wishing you all the best Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust