St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Let down
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2023
was examined and at the end given a prescription, so following day went off to outside large well known pharmacy as hospital one cannot be used apparently. pharmacist came to me after a long wait a lot of other people with prescriptions which I did not mind but he queried the script with me and said it has been completed incorrectly/ told him hospital doctor had completed it and he told me to return it to hospital and get them to do it correctly? the script had rpt x6??? not allowed to and he would be keeping the script if he gave me x1 product?? not my fault - here we go again.
Visited Ophthalmology on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Patient I am sorry to read your post and what happened for you. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Peter Atkins - Posted on 26 May 2023
My wife has just visited A&E twice in the last couple of weeks and the service was absolutely fantastic from everyone she was in contact with Thank you so much
Visited Accident and emergency services on May 2023
Review titled St Richard's Hospital
Replied on 05 June 2023
Dear Mr Atkins Thank you for your lovely post. It was good to read that we looked after your wife so well and her experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your wife is really better now but thank you once again for your comments. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful Experience
Rated 5 stars out of 5
by Karen Buckley - Posted on 31 May 2023
I accompanied my relative who was in a wheelchair to dermatology outpatients where she had a minor operation. The staff were so friendly and professional and explained all they were doing and why. Could not fault them at all.
Visited General Surgery on May 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Karen Thank you for your lovely post. It was good to read that we looked after your relative so well and their experience was so good. We hope that your relative is making a good recovery from the procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Professional,Very
Rated 5 stars out of 5
by martin clack - Posted on 20 April 2024
I had a very positive experience,with friendly and very professional staff from the moment I arrived till my wife collected me.The endoscopy is a very uncomfortable experience,my colon has in the past been tricky to survey and difficult,the staff checked with my previous consultant on the spot in order to see if there were any areas where they could make it easier,they did and it was.That is service over and above!!!
Visited Colorectal cancer services on May 2023
Review titled St Richard's Hospital
Replied on 25 April 2024
Dear Martin Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good in the endoscopy unit and that service was over and above. We hope you had a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent Care in A&E
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
My mother was sent into hospital by ambulance. The care and kindness shown to her was amazing and they were really quick on treating her as her SATs were so poor. The only thing I would like them to have done differently was allowing me to be there when she was initially assessed. It would have saved them time as my Mum has dementia and was more confused than normal whilst the care home had given them a lot of wrong information. That followed us around the hospital with me having to put things right which was more stressful than it needed to be. Other than that, I can't praise the department enough.
Visited Accident and emergency services on May 2023
Review titled St Richard's Hospital
Replied on 12 September 2023
Dear Patient Thank you for your lovely post about staff treating your mum with care and kindness. We will also share your comments with the ED staff about being with mum at the initial assessment and how this could have made a difference for you all. This may help other patients in the future so really do appreciate your comments. Thank you for taking the time in contacting us and we hope mum is recovering now at home. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Fantastic experience
Rated 5 stars out of 5
by Debbie Silburn - Posted on 16 May 2023
Seen by a wonderful team who looked after me with so much care and attention. Reviewed, scanned and a coil inserted, all within the hour! Thank you all so much
Visited Gynaecology on May 2023
Review titled St Richard's Hospital
Replied on 16 May 2023
Dear Debbie Thank you for your lovely post. It was a delight to read that we looked after you so well with care and attention. We hope you are doing well and thank you for taking the time to contact us, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Colonoscopy
Rated 5 stars out of 5
by Barry Green - Posted on 09 May 2023
I cannot praise the staff that I saw this morning highly enough. They were so thoughtful and caring, making me feel comfortable and offering lots of reassurance in a not so nice environment. I was on time for my appointment and the service was very efficient. All staff were very friendly and attentive.
Visited Diagnostic Endoscopy on May 2023
Review titled St Richard's Hospital
Replied on 09 May 2023
Dear Mr Green Thank you for your lovely post. It was lovely to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comments. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Endoscopy team
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Extremely professional and diligent service of colonoscopy, from preparation information by post and pre-assessment to the procedure on the day. Although the team are incredibly professional and the process is very well managed.
Visited Colorectal cancer services on May 2023
Review titled St Richard's Hospital
Replied on 05 June 2023
Dear Patient Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comments. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled A Credit to the nhs
Rated 5 stars out of 5
by Peter Atkins - Posted on 26 May 2023
My wife spent 6 nights in Lavant ward and another 5 Nights in Emergency Floor and her care was absolutely fantastic from cleaners to nurses to doctors to Consultants she was treated with with the best care there is Thank you so much
Visited Stroke on May 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Mr Atkins, thank you for your lovely post. It was good to read that we looked after your wife so well on the Emergency Floor and Lavant Ward. We hope your wife is making a good recovery now and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very good
Rated 5 stars out of 5
by Alan Smith - Posted on 29 April 2023
Very grateful for all that was done for me last Wednesday evening. Everybody was very kind and sympathetic and I left just after nine o’clock. Hospital number 702812 Thank you, Alan Smith
Visited Accident and emergency services on April 2023
Review titled St Richard's Hospital
Replied on 02 May 2023
Dear Mr Smith Thank you for your lovely post. It was good to read that we looked after you so well and your experience was good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery now and thank you once again for your comments Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust