St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Time
Rated 1 star out of 5
by Callum whatley - Posted on 17 August 2023
I came in on the 16/08/2023 at (22:00) with a head injury that was split open and bleeding I said I felt dizzy and sick and in a lot of pain took 1 hour to been seen by the triage who gave me painkillers and told me that it is a 4.5 hour wait it is now the 17/08/2003 at (06:00) and still not been seen by a dr that is 8 hour’s feeling sick dizzy and in pain while sitting with a split head in the waiting room this is absolutely appalling and awful service as a head injury if not be treated properly can turn very serious
Visited Accident and emergency services on August 2023
Review titled St Richard's Hospital
Replied on 21 August 2023
Dear Callum Thank you for your feedback. We are sorry that you are not happy with the service at our Trust. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Best hospital ever
Rated 5 stars out of 5
by jennifer morrison-cowan - Posted on 31 July 2023
From the paramedic taking me into A&E I received excellent care and treatment. All the staff were friendly, considerate and caring. Everyone was friendly, cheerful and professional and answered any questions I had. This is the best hospital I have been in. Thank you to all concerned.
Visited Stroke on July 2023
Review titled St Richard's Hospital
Replied on 08 August 2023
Dear Jennifer What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. It will be my pleasure to share with the team. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Care fir my mum
Rated 5 stars out of 5
by Karen - Posted on 03 September 2023
My mum was cared for first in A and E and then on Burdham ward for a week before she very sadly passed away . I have been wanting to write to sincerely thank all those involved in my mums care- she was treated with the utmost respect and professionalism and her every need both medically and emotional was very thoughtfully considered . This included nurses holding her hand and cuddling her when she was scared in the middle of night on many occasions . As a family going through this difficult time we were guided and supported by the most wonderful team of nurses who went over and beyond anything I could have expected to look after my mum and my family and I will never be able to thank them all enough . I would like to write to the hospital directly so that I can mention them all by name so can you advise the best email address to use so that I can say thank you to those incredibly kind people directly . Thank you so much . God bless yoU
Visited Accident and emergency services on July 2023
Review titled St Richard's Hospital
Replied on 11 October 2023
Dear Karen I would like to offer my sincere condolences on the passing of your mum. This must be such a difficult time for you and your family, which makes your post even more special that you have shared your very kind and thoughtful words at this sad time. I will share your post with our A&E department and Birdham ward and I know how much this will mean to them. If you want to send a further email to PALS - uhsussex.palschichester@nhs.net the team would be more than happy to send on for you. Thank you once again for sending such a heartfelt thank you. Our thoughts are with you and your family. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very good experience
Rated 5 stars out of 5
by Edwin Allen - Posted on 09 July 2023
Exceptional doctor and nurse,both were caring and understanding my symptoms . They took time to listen to me with compassion and advise me well left much happier.thank you
Visited Cardiology on July 2023
Review titled St Richard's Hospital
Replied on 08 August 2023
Dear Mr Allen What a lovely post, thank you so much. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled So reassuring
Rated 5 stars out of 5
by Elaine H - Posted on 29 July 2023
I was taken to A and E for heart monitoring - the triage nurse who dealt with me was lovely, professional, friendly and reassuring. I cannot fault the treatment I received - although they were busy. I did not have to wait and was treated with care and compassion. Excellent example of what the NHS does well.
Visited Accident and emergency services on July 2023
Review titled St Richard's Hospital
Replied on 08 August 2023
Dear Elaine What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. I will share with the team and I know they will be delighted to know what a difference they made. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great A and E service
Rated 5 stars out of 5
by Denise Murphy (Goodman) - Posted on 02 July 2023
I had a.fantastic doctor see me in a&e for restitching and repacking after dental extractions. I cannot thank her enough on 21.6.23, she's an angel with gentle hands. Unfortunately I'm still waiting for.the.correct discharge.summary to appear on Patient knows best, right name wrong summary. Please could this be.corrected.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Denise The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into correcting your discharge summary we would be able to do so for you. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Thank you though for your kind comments about the fantastic doctor you saw in A&E and we hope you are feeling much better now. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Caring
Rated 5 stars out of 5
by Robert Luck - Posted on 30 June 2023
The staff had a difficult patient (me) and were kind and professional throughout. I’d like to thank all those who did my Upper GI Endoscopy for their patience and understanding
Visited Gastrointestinal and Liver services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Robert Thank you very much for your lovely feedback and we hope you are well on the way to a good recovery now. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Under staffed to a dangerous level
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2023
5 hours waiting. Finally got to see the doctor. A very nice doctor. She took bloods. But the results were not back 3 hours later. No air con. Very hot waiting room full of stressed people with children. Finally I asked had my results come? No. There's a glitch. So I asked them to ring me if it came back as a clot as I had a mini stroke awhile back. I still don't know results. The fast rules went out the window.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Patient I am sorry to read your post and what happened for you. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled No human contact
Rated 3 stars out of 5
by Patricia - Posted on 25 June 2023
I fell getting out of bed at 2am and hit my forehead on the corner of the radiator. I had a nasty gash which my husband said needed a stitch so we went to St Richards A&E where I had to fill in a lot of irrelevant questions on a screen. After nearly half an hour not a single person sitting waiting had had any interaction with an NHS staff member. I decided that rather than waiting forever, I would get my husband to try to tape my gash together at home. I think instead of paying people to sit behind a screen and relying on technology to do their work, the NHS needs to use their receptionist to interact with the people in the waiting room advising them what is happening and how long it is likely to be before they will be seen by a medic. Not impressed with St Richards use of technology while the receptionist is left to chat to colleagues instead of interacting with their patients. By the way most of the screens seemed to be out of order, but fortunately I was the only person who had to use one at that moment. Sad situation thinking that machines can replace human interaction.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Patricia I am sorry to read your post and what happened for you. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled great service
Rated 5 stars out of 5
by maggie adams - Posted on 03 July 2023
I was admitted to your hospital as an emergency and want to express my thanks for the care and treatment I received. All the staff I met (including of course, the ambulance crew), were kind, courteous and totally professional and St Richard's and the NHS are very lucky to have them, as are the public. I've always been a huge fan of the NHS and you've surpassed all expectation. Thank you.
Visited Accident and emergency services on June 2023
Review titled St Richard's Hospital
Replied on 14 July 2023
Dear Maggie Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery now and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust