St Thomas'
Westminster Bridge Road, London, SE1 7EHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Terrible Unorganised staff
Rated 1 star out of 5
by Ppjays - Posted on 18 May 2024
My daughter recently returned home after giving birth to her first baby. We were informed that a midwife would contact her within 24 hours to check on her and the baby. However, it's been 5 days and no one has shown up or called. She was also supposed to see her health visitor on the 5th day but she's still waiting to see a midwife. This lack of care is extremely concerning, and I believe it's important to report this negligence for the well-being of my daughter and her newborn. The staff on the labor ward was incredible - they were highly effective, caring, and understanding. However, upon entering the postnatal ward, I encountered midwives who were quite rude and contradictory. Each staff member seemed to provide different information, and overall, they were unfriendly, unhelpful, and displayed bad manners. The behavior described can potentially lead a mother to experience feelings of sadness and isolation. It seems like they don't care, as all they do is complain. New mothers and their babies deserve empathy and support, and none off them gave this to my daughter.
Visited Maternity services on May 2024
St Thomas' has not yet replied.
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Review titled Cardiacs service pre post op
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
I know of someone who had surgery postponed a few times when this person got down to Theatre her op was cancelled in situ ( open heart surgery).
Visited Cardiothoracic surgery on April 2024
St Thomas' has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Karen - Posted on 14 April 2024
Having undergone surgery under the plastics surgery team, I want to say a big thank you again for the care you gave me on my recent visit. My surgeon and her team were excellent. She showed kindness and compassion and is a credit to the hospital and the NHS. You have given back my confidence. I will always be grateful.
Visited Plastic surgery on April 2024
St Thomas' has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Barry Sustins - Posted on 06 May 2024
Thank you to all the staff of page ward from 30 /4/24 3/5/24 I was there after stomach op such brilliant staff two in particular really helped me through I wish I could remember names . Look if your going to be unwell try to be there to do it Thank you Barry Sustins
Visited Gastrointestinal and Liver services on April 2024
St Thomas' has not yet replied.
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Review titled Wow Amazing experience so far
Rated 5 stars out of 5
by Jessica Smart - Posted on 06 March 2024
I’ve been placed under high risk pregnancy soon to be mum. All staff from the Doctors to midwives to support workers especially in the Wednesdays Obstetrics Hypertension clinic have been so caring, considerate, with effective monitoring and communication. No question is ever too much and they go above and beyond to make your journey as comfortable as possible. After experiencing other hospitals this is by far the best in terms of you and your baby’s care. Thankyou to all staff that have paid so much attention to every detail I look forward to my weekly visits!!
Visited Maternity services on March 2024
St Thomas' has not yet replied.
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Review titled Fantastic prenatal care
Rated 5 stars out of 5
by Graz - Posted on 09 March 2024
I started my maternity care in Sept 23 and delivered in March 24. I self referred from another London borough. My first delivery was a tough experience with large blood loss and I wanted to make sure I'm choosing the best professionals available in case of complications this time round. Pre natal service was great. Appointments were booked for me and notifications were sent well. Ahead of time. I never had to wait long when I came to the appointments. Everyone was very attentive, respectful and nice. Referrals were processed quickly too. I have been referred to obstetrician team right away due to previous problems.OBs were very good and I felt my case was really looked and and considered individually rather then just getting " by the book" responses (which was the case in Royal London Hospital during my first pregnancy). All the appointments and test results were visible online too. I ended up having a planned c section, medically recommended, and decided to opt for it. The doctors took time to explain risks clearly as well. As risks of alternative options. On the day everything was very smooth. Staff at the theatre was excellent. I has some minor complications which were dealt with quickly too. Immediate Post op room and service very good too, I felt well looked after and safe. Post natal ward experience was worse but still good. The shared room was uncomfortably hot. The ward felt understuffed too, most prominent evidence of it was a very long time to get discharged, nearly 24th after doctors gave green light. I had relatively easy recovery time, no complications for either myself or baby and I established breastfeeding very quickly so I felt a bit "neglected" but other ladies in the shared room were getting more specialist support / care as per their needs. Midwife led part of the Discharge was very long, nearly 24h after the doctors signed off which was very frustrating.
Visited Maternity services on March 2024
St Thomas' has not yet replied.
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Review titled Caring and super efficient.
Rated 5 stars out of 5
by Colin Biddulph - Posted on 15 February 2024
A big thank you to all in Plastics and the Hand Trauma Unit for the superb treatment and care I have received over the past week. Your knowledge and swift actions have helped my arm heal quickly and hopefully fully. Once again thank you.
Visited Plastic surgery on February 2024
St Thomas' has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
Sunday was my 1st experience at St Thomas a&e. I was so impressed and happy with their fast, friendly and attentive care. Within 2 1/2h I had seen a doctor twice, had a heart monitor and chest xray. All staff were friendly and helpful and working efficiently. I’m very pleased I went there.
Visited Accident and emergency services on February 2024
St Thomas' has not yet replied.
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Review titled Worst staff
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2024
This hospital’s worker need improvement on how they serve people. It’s not professional and rude to tell a foreigner to just go back to their country to get a treatment, without even trying to help. This happened on Januart 1st around 15.45 o’clock, i go to the A&E because my mom was sick. Maybe i was wrong bcs i walked into the A&E, but i was just asking nicely on how to book an appointment with a neurologist for my mom, because i dont know where else to go. Then a staff says the A&E isn’t a place to book an appointment, i said i knew it but it’ll be nice if he tell me how to do it bcs i’m a foreigner and idk how. Then this staff says “why don’t you just go back to your country to get the treatment? Why do you want to get the treatment here?“ In my country Indonesia, my mom was handled by one of the best neurologist in Indonesia. My mom got a treatment from a proffesor months ago and the professor already accepted this trip before we fly to UK. The problem is her condition suddenly worsen here and she can’t reach the Professor online, it’s only our 7th days and we still get 14 days to spend before we go back to Indonesia. My mom feeling weak, dizzy and seems to be confused, she can barely speak without lagging between her words. So we made a second choice which we have to find a neurologist here in London who can treat her. I know maybe her condition isn’t really urgent but who wants to be in pain during the vacation? And what kind of health worker who told their patient to just go without even trying to help?
Visited Accident and emergency services on January 2024
St Thomas' has not yet replied.
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Review titled Excellent care at Epagu
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2024
I received excellent care from the Early pregnancy and acute gynaecology unit. From my first call to the unit with symptoms of an ectopic I was called in to have a scan the very next day. I was treated with care and respect and given the power to choose the treatment plan I wanted. My surgery went well and I felt well taken care of before, during and after the surgery (the anesthetist was so great but they always are!). I received timely follow up calls and scans. All staff I interacted with were respectful and helpful and the ward staff were very attentive. There were some absolutely brilliant nurses (I would name names but against the rules) and some less brilliant ones but overall the care was great. My scars are minimal and recovery was fast. I am very grateful to St Thomas for their attentive care, for taking me seriously from the beginning and for promptly giving me the surgery I needed. My only comment is that I did have to do some of my own research into nice guidelines about treatment paths for ectopic based on baseline hcg levels. The various consultants I saw seemed to have differing opinions on this and there was a sense that information was “drip fed” as I went along. Perhaps this was on purpose so as not to overwhelm me however? I am fully capable of doing my own research like this but someone in a more vulnerable position than I was might have been a little confused. My pathway in the end was very clear cut so I don’t think it would have made a difference, but a woman with more borderline hcg might have benefited from more fact based information being shared from the start.
Visited Maternity services on January 2024
St Thomas' has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust