Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Kind and helpful this time
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2024
I am now in my 80s and having had an operation to remove a cancer a few years ago I now have regular screening to check everything is OK. Three appointments ago I was treated very roughly. As a result I chose not to attend my next appointment. The hospital called to find out why I missed it and I explained to them about my rough treatment. They said they would arrange an appointment with someone else for me. My last two appointments have been OK. In fact, the Urology Nurse Specialist I have just seen was very gentle, kind and I would like to say a very big thank you to her. I will definitely keep my next appointment.
Visited Urology on December 2023
Review titled Stepping Hill Hospital
Replied on 10 January 2024
Good morning, Thank you for taking the time to share your feedback following your recent treatment with the Urology team. I am sorry to read that your initial appointment was uncomfortable with you being left feeling like you did not want to continue. I was pleased to hear that the department spoke to you about your concerns and resulted in you attending for the support you required. I will share your feedback with the Lead Nurses who will share with the wider team. They will appreciate hearing this feedback and will also reinforce the importance of gentle care. I wish you well with your ongoing treatment. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Waiting time at A&E
by songthrushjb69 - Posted on 03 January 2024
We came with our toddler son recently. He had a really bad cough in the early morning, so we decided to go. When we registered, we were told to wait in the children's area, so we did. There were no other children waiting ahead of us, and we thought it wouldn't take that long. However, after waiting for nearly 2 hours, we asked at the reception about the approximate waiting time. It turns out it was a 7-hour waiting time! I mean, we do understand a lot of things, but why didn't anyone inform us about that initially? We would have tried other services. Also, the coffee machine was broken. I mean, in what times are we living? In my opinion, there is no excuse for bad service, especially in emergency services
Visited December 2023
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Review titled Stepping Hill Hospital
Replied on 04 January 2024
Good morning, I am sorry to read about your recent experience at Stepping Hill hospital with your son. The department and hospital was experiencing periods of significant demand and unfortunately this impacted waiting times. I will share your feedback regarding the communication from staff regarding the wait times so the team is aware and can address this for improvement. I will also feedback about the broken coffee machine so this can be fixed. Thank you for sharing this feedback with us. This enables us to learn from experience and put in place measures to improve services. Kind regards, Patient Experience Team
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Review titled Staff so efficient and kind
Rated 5 stars out of 5
by Zena Rogers - Posted on 27 December 2023
My friend had a brain hemorrhage whilst at our house and passed away later in Stepping Hill. Paramedics came so fast and took her to A & E, Resuscitation at Stepping Hill. The emergency staff there, doctors and nurses, were so kind, helpful, compassionate, and efficient with the patient, with us (her friends) and with her family. I want to thank them from the bottom of my heart for the amazing service they gave and their loving compassion, which helped us so much to cope with our friend's sudden passing. Thank you for all that you do.
Visited Accident and emergency services on December 2023
Review titled Stepping Hill Hospital
Replied on 29 December 2023
Good afternoon, Thank you for taking the time to share this valuable feedback following your recent experience at Stepping Hill. Firstly, please accept my condolences of the loss if your friend. When you lose someone suddenly it is a very difficult time and I hope that you are all finding comfort following your loss. I will share your feedback with the Lead Nurse and Matron for the Emergency Department who will appreciate hearing your words and will share with the team. Kind regards Aoife Isherwood Patient Experience
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Review titled car parking
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
I allowed 40 minutes to park, it took over an hour of going round every parking area before I managed to squeeze in somewhere. After going to get a ticket and walking to to the other end of the hospital for my appointment which was hard as I struggle to walk a long way I way so I was very late for my appointment. there is no point on building extra facilities and departments when there is no where to part. This was 10 a.m which I wouldn't have thought was the busiest time. Parking issues should be on the agenda.
Visited Don't know on November 2023
Review titled Stepping Hill Hospital
Replied on 18 December 2023
Good Morning, Thank you for taking the time to leave your feedback. I was sorry to read about the delays you incurred due to parking. Your concern was shared with the Facilities Department who provided the following response: "The Trust does have a long-standing issue with car parking capacity and we have recently approved and commenced the implementation of a new car parking strategy which will, hopefully, help improve matters. The strategy covers multiple facets of car parking, ranging from the day-to-day management of our car parks, through to our sustainability and net zero ambitions. However, the primary objective of the strategy is to improve access to our car parking facilities whilst ensuring a fair and equitable provision is made available to all our service users. You will be aware that the majority of hospitals are experiencing increased pressures as a result of significant levels of clinical activity and, unfortunately, this increase in activity places yet further demands on already stretched car parking capacity. Furthermore, in respect of the Stepping Hill Hospital site, these underlying issues are somewhat compounded as, in response to long term increases in clinical demand, the Trust is also delivering a number of building developments aimed at improving clinical outcomes through the creation of improved clinical environments. Therefore, we have a number of construction site compounds dotted around the Stepping Hill site at present which may also cause some parking issues. We apologies for the inconvenience that the current situation brings and appreciate the frustration." kind regards, Patient Experience Team
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Review titled Brushed off my questions
by nashiracr56 - Posted on 24 November 2023
Waited over 1.5hrs after my appointment with the only warning being 35 minutes approx. Got to my appointment and the doctor brushed off my questions basically just said you don’t need surgery I’m not a hand specialist go to your gp. Couldn’t you have saved me my whole day and told me this over a telephone appointment?! Waste of time
Visited November 2023
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Review titled Stepping Hill Hospital
Replied on 28 November 2023
Good afternoon Thank you for taking time to share your recent experience with us following your wait in the Fracture Clinic. I was sorry to see that you were unsupported during your appointment and also incurred a delay. I will share this feedback with the team Manager so they can highlight your concerns for learning. The team can also use this to look at improving communicating wait times within the department. Kind regards, Patient Experience Team
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Review titled My son's treatment
by stonemt58 - Posted on 16 November 2023
I contacted 111 - after pressing buttons to select different options and waiting for over 10 minutes for someone to answer the phone they triaged and said that someone from my local Out of Hours GP service would call back within 2 hours. My son's ear pain was so bad he was in tears and rolling around on the floor. I took him to Out of Hours but they said they were too busy and to go back home and wait for the call back. Ridiculous, there were 2 people in the waiting area, hardly rammed! To send an 8-yr-old home who was in so much pain. There are no walk-in clinics in Stockport so had no choice but ED. They were brilliant, the doctor listened and showed empathy. (They shouldn't have to deal with non-emergency cases that GPs should be dealing with, in my view). My son's ear drum perforated later that day. Thank you ED for helping, but Out of Hours need to improve.
Visited November 2023
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Review titled Stepping Hill Hospital
Replied on 20 November 2023
Good morning, Thank you for taking the time to share your feedback following your recent experience in the Children’s Emergency Department. I am sorry you didn’t receive the necessary support from your local Out of Hours service but pleased your son received the care he needed in the ED. I hope he is feeling more comfortable. Your feedback will be shared with the Emergency Department Manager and Matron who I know will appreciate hearing this. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled I’m highly motivated to getting running again soon
by cratergp38 - Posted on 11 December 2023
I’m a veteran mountain biker/ Walker /occasional fell runner . I was in a race in Snowdonia the OMM ,within 3 km of the end of the first of a 2 day event I fell and injured my leg. Mountain rescue advice was to get it x-rayed. Turns out I fractured the leg in 2 places. 2 days in Stepping hill in a Orthopaedic Ward. Leg plaster 2 weeks, then in air-cast for an another 2 weeks. Physiotherapist absolutely brilliant. I’m hoping to be back running/ cycling again soon. Thank god for our wonderful NHS!
Visited November 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 11 December 2023
Good afternoon, Thank you for taking the time to share this valuable feedback following your recent treatment by the Orthopaedic team and fracture clinic. Your injuries sound painful and I am sorry it impacted on your race. I am pleased that the care and treatment you have received will result in you getting back to doing the activities you enjoy. I will share your feedback with the Lead Nurse and Matron who will appreciate hearing this and share with the team. I wish you well with your ongoing recovery. Kind regards Aoife Isherwood Patient Experience
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Review titled Sent to a&e by doctor
Rated 5 stars out of 5
by Gary - Posted on 30 November 2023
I was quite frightened when told I had to go straight to hospital but everybody was amazing from triage to been discharged every body nurses and doctors were amazing keeping me informed as they checked my health they work so hard to keep patients informed thankyou and we'll done to all
Visited Accident and emergency services on November 2023
Review titled Stepping Hill Hospital
Replied on 05 December 2023
Good morning, Thank you for taking the time to share this valuable feedback following your recent treatment in the Emergency Department. I appreciate attending the department can be difficult, but I was pleased to see the care you received was reassuring and informative for you. I will share your feedback with the Lead Nurse and Matron who will appreciate hearing this feedback and share with the team. Kind regards Aoife Isherwood Patient Experience
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Review titled Superb Department
Rated 5 stars out of 5
by Andrew Atkin - Posted on 01 December 2023
Visited the department this week and was treated with the greatest respect and care. All the staff were polite and couldn’t do enough to ensure I was relaxed and at ease. Great department.
Visited Urology on November 2023
Review titled Stepping Hill Hospital
Replied on 05 December 2023
Good morning, Thank you for taking the time to share this valuable feedback following your recent treatment in the Urology department. I was pleased to read that the care you received helped to out you at ease which is important. I will share your feedback with the Lead Nurse and Matron who will appreciate hearing this and share with the team. Kind regards Aoife Isherwood Patient Experience
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Review titled Lack of communication with family
by festivityyr86 - Posted on 20 October 2023
My mum was admitted to Stepping Hill hospital at 7 am to have a cancerous tumour removed from her bowel. She was first on the list for theatre. 12 hours have now passed and despite 2 phone calls no one seems able to tell us anything about what ward she is in or how the op went. Worse still was the nonchalant response to our concerns. I've found the communication from this hospital reprehensible!
Visited October 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 23 October 2023
Good morning, Thank you for sharing your feedback with us and I am sorry to read about the communication issues you faced while your Mother was receiving treatment. Please could you let me which area you were contacting so we can direct your concerns to them to action. You can do this by contacting me on Patient.Experience@stockport.nhs.uk Kind regards, Aoife Isherwood Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust