Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stepping Hill Hospital.
Reviews
-
Review titled Wonderful service at Outpatients A audiology today 23/3/23
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Service can’t be faulted. Kept fully informed of progress and both Dr and all staff were wonderful in Suite 3. Thank you so much for sorting me out. Liked the way they provided continuity where possible over two visits this week.
Visited Ear, Nose & Throat on March 2023
Review titled Stepping Hill Hospital
Replied on 30 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while receiving treatment in the Audiology department was informative and efficient. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Thorough and caring assessment
Rated 5 stars out of 5
by John Gilman - Posted on 20 March 2023
I attended A&E with breathlessness and chest pains, and was seen in A&E / cardiology. The team who assessed my condition were really thorough, friendly and caring, as were the paramedics. A full series of tests was performed and ruled out immediate danger of heart problems. Not only was the treatment really professional but the doctor under took additional tests and has made recommendations to my GP. This has saved time and provided a good deal of reassurance, at least as far as my immediate symptoms are concerned. Thank you for going the extra mile and hopefully I won’t need to see you again anytime soon! Best wishes John
Visited Accident and emergency services on March 2023
Review titled Stepping Hill Hospital
Replied on 21 March 2023
Good morning John, Thank you for taking the time to share your feedback. I was sorry to see that you needed to attend the Emergency Department but pleased to see that the care you received was thorough and reassuring. I have shared your comments with the team in the Emergency Department as they appreciate hearing patients stories, so thank you for sharing yours. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
-
Review titled Great team
Rated 5 stars out of 5
by Pam Reed - Posted on 06 March 2023
I went for a procedure at the Urology department last week. What a great team they are. I was seen on time and the people I dealt with were kind reassuring and caring. I could not have wished for more.
Visited Urology on March 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while receiving treatment in the Urology department was reassuring and kind. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Telephone contact
Rated 4 stars out of 5
by Loraine Boase - Posted on 11 March 2023
Having been referred by the doctor I receive but miss the call for an appointment the voice mail asks you to ring a number that doesn’t allow you to follow up the call as a new patient your not in the hospital system therefore a return call is meaningless and loss of ability to make a booking no means of getting back to the initial dept who is trying to contact you . So as the patient I’m left waiting for the missed contact to be picked up. A black hole as far as the patient is concerned. How does this benefit the hospital in achieving its two week contact time? The patient is left doing the leg work? Or risk missing the important appointment it’s not two week request for nothing. Please review this system as it is ineffective and inappropriate, a black hole for new patients and a waste of referral which could cost a life.
Visited Don't know on March 2023
Review titled Stepping Hill Hospital
Replied on 14 March 2023
Good afternoon, Thank you for sharing your experience with us. I am sorry to read about the issues you have faced to arrange your appointment. Please can you contact me on Patient.Experience@stockport.nhs.uk with details of the clinic/service you were referred to so that I can direct your concerns directly with the appropriate team. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
-
Review titled A poor experience
by orangecn63 - Posted on 31 March 2023
I checked in on time for my appointment. I was left for an hour and 15 minutes in the waiting room. There was no communication as regards the delay to my appointment or when I might expect to be seen. I was then taken to an examination room where I was left alone for over 20 minutes. Again, there was no communication as regards the delay to my appointment. After 20 minutes, I had to leave as I was due back at work. As such, I did not receive the medical attention for which I had been referred to the Bobby Moore Unit.
Visited March 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 04 April 2023
Good Morning, Thank you for taking time to share your recent experience with us following your wait in the Bobby Moore Unit. I was sorry to see that she had incurred a delay. I will share this feedback with the team so they can address your concerns and look at improving communication within the department. If you can contact me on Patient.Experience@stockport.nhs.uk with further details I will also ask the unit Manager to look into your concerns and provide a response. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
-
Review titled Induction experience
by jackpotze48 - Posted on 09 March 2023
Awful induction experience. After coming back a day later than scheduled the process was started after nine hours of waiting in a room with no communication. Later that day my contractions were every 5 minutes, lasting a minute each time, I asked for pain relief (paracetamol, codeine- anything!) They said they would get some- After an hour of agony I asked again and was told I had to wait as doctors were doing handover. I didn’t get any pain relief until three hours after I initially asked- when they checked I was already in established labour. I then asked for an epidural and was told the anaesthesiologist was in theatre and I again had to wait. By the time the anaesthesiologist was available there was no time for an epidural and I had quite a traumatic birth with the amount of pain. The midwife who actually delivered my baby was amazing, but the bedside manner for 80% of the staff I encountered on delivery suite was appalling- everything was rushed- when somebody came to put me on the monitor I asked to go to the toilet before it started and I got an eye roll and attitude. My partner also heard the staff at the desk making fun of a question another patient had asked! In my view, there is a severe lack of patient care. I understand it is busy and low staff, but women come to this unit in the most vulnerable position of their lives and we should expect to not feel like an inconvenience.
Visited March 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 14 March 2023
Good afternoon, Thank you for sharing your experience with us. I am sorry to read about what happened while on our Labour ward during the delivery of your child. I have shared your concerns with the Divisional Lead Nurses who will address directly with the team for lessons learned. If you wish to discuss further, you can contact me on Patient.Experience@stockport.nhs.uk and we will support you with your concerns. Kind regards,Aoife IsherwoodPatient Experience Team
Provided by Care opinion
-
Review titled Fracture clinic appointment
by Trees are good - Posted on 29 March 2023
My daughter was given 09:35 appointment at the fracture clinic, took over 2 hours to get seen. It's now 12:15 and she's only had the cast removed, now waiting to see the doctor again. I don't understand how appointments can get behind only 1 hr after the clinic opens?
Visited March 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 04 April 2023
Good Morning, Thank you for taking time to share your recent experience with us following your daughter's wait in the fracture clinic. I was sorry to see that she had incurred a delay. I will share this feedback with the team so they can address your concerns and look at improving communication within the department. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Excellent Service
Rated 4 stars out of 5
by Vincent Dawson - Posted on 31 March 2023
Hi,was sent to a@e by GP to be checked for maybe lung clot,spent 8 hours there and the place very busy.Just like to say the treatment was excellent,blood tests,ecg xrays all done and ended up given the all clear.all the staff were good and the doctor was excellent.have been looked after by the NHS since 2007 and have always found things to be good.Thank You Mr Dawson
Visited Accident and emergency services on March 2023
Review titled Stepping Hill Hospital
Replied on 11 April 2023
Dear Mr Dawson, Thank you for taking the time to give us this valuable feedback. I was sorry to see that you needed to attend the Emergency Department but pleased that the care you received was helpful. I will ensure your feedback is shared with the team as I know they appreciate hearing lovely comments from their patients. I wish you well with your recovery. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
Provided by Care opinion
-
Review titled Jasmine Suite
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
Very friendly and professional. The service I received today was excellent, reassuring and I felt in very safe hands. Thank you
Visited Gynaecology on March 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while on Jasmine Ward was reassuring and supportive. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Fantastic care
Rated 5 stars out of 5
by Kate - Posted on 01 April 2023
I would like to thank the staff on Treehouse. From arriving at the day surgery ward with my 3 year old the care and the attention they gave him was amazing, not to mention the fabulous emotional support to me too. The theatre team were great with him and after a traumatic day for him he had to stay overnight and once again the staff on the ward were lovely. They worked so hard and seemed so busy but they always had a smile. Thank you!
Visited Paediatric Surgery on March 2023
Review titled Stepping Hill Hospital
Replied on 11 April 2023
Good afternoon, Thank you for taking the time to share your recent experience with us. I pleased to read how the support your son received while on the Treehouse Unit was compassionate and friendly. It is always helpful for the child but for the parent as well. I will share your feedback with the team as I know they appreciate hearing lovely comments from families. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
Provided by Care opinion
Information supplied by Stockport NHS Foundation Trust