Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disregarded stroke symptoms
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2024
Went to accident and emergency. I displayed symptoms of a carotid artery dissection. The symptoms were disregarded and I had a stroke the following day. I am still dealing with the effects a year later. Had the doctor, recognised and taken the symptoms seriously (they are classic signs I have now learned) the stroke most likely could have been prevented.
Visited Accident and emergency services on March 2023
Stepping Hill Hospital has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Brenda Allison - Posted on 12 March 2023
I received such wonderful care and consideration when I was a daycase patient. I would like to thank the consultant gastroenterologist who performed my ercp. Also his nurses and the ercp coordinator. The staff on mdcu(c5) made me feel very safe and cared for. Many thanks, it was much appreciated
Visited Gastrointestinal and Liver services on March 2023
Review titled Stepping Hill Hospital
Replied on 14 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while receiving treatment in the Medical Day Case Unit was caring and kind. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards,Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled Great department
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
I attended for a colonoscopy today and I have to send praise to all of the staff who looked after me from start to finish. They were all absolutely lovely and really helpful and reassuring.
Visited Diagnostic Endoscopy on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received was supportive and caring during your procedure. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Wonderful role models for everyone
by crocodilecz65 - Posted on 08 February 2023
I believe that the way you are made to feel is the most important thing about any experience. From the moment I walked in to the suite I was greeted with warmth, a smile and a genuine caring feeling. Every member of staff on the Magnolia Suite treated me with this warmth, kindness and were genuinely interested in me, thank you.
Visited February 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your lovely comments regarding your treatment on Magnolia Suite. I completely agree that they way you are made to feel can have an impact on your experience, so I am pleased to see you were made to feel cared for by the team. I will share this with the service Manager so they can in turn share with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I was trying to ring for over three hours to get in touch with AMU ward and was simply told 'sorry we are busy try later there is nothing we can do' Incredibly frustrating
Visited Intensive Care on February 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Good morning, Thank you for sharing your experiences with us. I am sorry to hear about the issues you have had contacting AMU. I have escalated this to the ward Matron to address with the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
First of all I would like to praise the staff of the lithotripsy department which were very helpful and friendly and ran the department very well. Also having to return to the hospital for a CT scan which again was run very smoothly and efficiently. All staff having a good sense of humour !
Visited Urology on February 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in the Lithotripsy department was helpful and the staff were supportive while you were there. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled A&E and ICU Faultless
Rated 3 stars out of 5
by Mrs Pamela S Palmer - Posted on 10 February 2023
Brilliant with my daughter who had suffered an unexplained cardiac arrest. Treatment given in A&E and Intensive Care was brilliant. She's now been moved to a ward and it has gone right down. Can't get to speak to anyone, no-one seems to listen to concerns, no update given as to treatment or procedures she needs and one nurse came into the bay in four hours I was there. This is not good enough. Visiting hours are ridiculous, especially for people like me who come from a completely different area. Wish she could have been transferred to a more local hospital when they stabilised her. Not a patch on other hospitals. Certainly needs much improvement
Visited Intensive Care on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, Thank you for sharing your experiences with us. I am pleased to see the care and treatment your daughter received from A&E and Intensive Care was good. Please could you contact me on Patient.Experience@stockport.nhs.uk with details of the ward your daughter was moved to so I can direct your concerns to the appropriate manager and Matron to address? Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Jasmine suite
Rated 5 stars out of 5
by Kerry Pollard - Posted on 09 February 2023
I went to have a Loop excision today at 9.30am and I can not thank the consultant and the 2 members of staff enough, they were so helpful and answered all my questions, even reassured me when I got upset, I didn’t feel a thing and they explained everything, they truly looked after me and I felt at ease…I can’t thank them enough…they were absolutely lovely, I was even allowed my mum in the room which helped loads..thank you so much..
Visited Gynaecology on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I am really pleased to read that the care you received while on Jasmine Ward was compassionate and supportive. I will share this with the team as I know they appreciate hearing kind words from patients. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Carl Bothamley - Posted on 14 February 2023
I was brought i to A&E last Saturday, 11th Feb 2023. I want to thank everyone who dealt with me as they were fantastic. Curteous, helpful and kind. I couldn't have had better treatment even from a Private Hospital. Thank you all so very much.
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in Stepping Hill was courteous and helpful. I will share this with the teams as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Long wait in A&E
by michjo - Posted on 01 March 2023
Attended A&E from an urgent GP referral with acute chest pain and suspected pulmonary embolism . Told by three members of staff I was expected and added to the list with the medic team. ECG, triage and bloods all done in the first half an hour of presenting. All going great I thought, only 3 other patients waiting. Roll onto 6hrs later and still no further. I am currently sat in A&E after 11:00 pm having been here since 4:00pm with no sign of being seen. The NHS is struggling and I believe the big bosses are to blame. Triage should be done by a doctor, that would stop a lot of the minor cases slipping through and filling up lists. A&E trips were once filled with dread when thinking about the possible 3-4hr stretch. To go beyond with no signs to an end is disgraceful. Staff are overworked.
Visited February 2023
Provided by Care opinion
Stepping Hill Hospital has not yet replied.
Information supplied by Stockport NHS Foundation Trust