Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2023
I attended the accident and emergency department at 13:00 on a Friday afternoon with my sick baby. From the moment I walked through the doors I received exemplary care. The staff booking us in did so ensuring anonymity and were a friendly face of the hospital to a very anxious parent. We were immediately seated in the paediatric waiting area and within five minutes triaged by a caring diligent member of the nursing team. We were moved to a side room and quickly attended to by the nurse and sister in charge. Both of these individuals were attentive, caring and communicated clearly and with empathy. The doctor that saw us was professional, and even though I have a medical background, treated me like a parent (something that doesn’t always happen) for which I was very grateful. He was clear in his communication, reassuring and confident in his management plan. Overall I left feeling like my anxiety had been relieved, my son had received first rate care and had confidence that he would improve with the prescribed treatment. I also knew that should he get worse, I’d be more than happy to return. I am annoyed at myself for forgetting the staff members names but if the hospital want to contact me I’d be happy to write a letter of compliment for all of those involved. Thankyou Stepping Hill Hospital (Visit date 17/02/23)
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback regarding your son’s care in our Emergency Department. It was lovely to read how supportive and caring all staff were to you as well as your son. I will share your feedback with the Service Leads who will in turn feed this back to the staff on duty. Your compliments will also be logged for the department on our systems. If you would like us to capture your experience in a patient story, you can contact us on Patient.Experience@stockport.nhs.uk and we will be happy to facilitate this. All stories are then shared in our key meetings across the Trust. Kind regards,Aoife Isherwood Patient Experience Team.
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Review titled There was nothing to be worried about
by patient216 - Posted on 10 February 2023
Well it was all very interesting and pleasant. Everyone was really lovely and the equipment was explained really well. The practitioner that looked after me was very good at putting me at ease. I've never had contact with the chest clinic before and I was very worried. Turns out there was nothing to be worried about.
Visited February 2023
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Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your comments regarding your recent visit to the chest clinic. I am pleased to see the care received was reassuring and resulted in a positive experience in the department. I will share this with the service Manager so they can in turn share with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled Excellent Care - 5 Stars
Rated 5 stars out of 5
by Christine E Ghent - Posted on 16 February 2023
I arrived at A&E at Stepping Hill on Sunday afternoon with a broken wrist. I was triaged, saw a medical practitioner, given analgesia, had x-rays, diagnosed, a splint given and sent home. All this in 30 minutes!!! Well done to all concerned!
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in Stepping Hill was quick and effective. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled Generally felt at ease with the whole experience
by Bloem - Posted on 10 February 2023
Went to the fracture clinic ten days after my son broke his collar bone playing football. The whole visit took us 40 minutes. Very helpful and professional staff, from the reception to the nurses to the consultant. Very happy with the way the consultant went through everything. And generally just felt at ease with the whole experience. Many thanks. Job well done.
Visited February 2023
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Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your lovely comments regarding your son’s recent visit to fracture clinic. I am pleased to see the care he received was helpful and resulted in a positive experience. I will share this with the service Manager so they can in turn share with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled Gents toilets
Rated 3 stars out of 5
by Ross Gibson - Posted on 25 February 2023
Both gents toilets near main entrance were out of order 9:30am 25/02. No staff knew where any others were and there was nobody on reception. The signage directs you to the ones that were broken. I eventually found one in the restaurant; although the toilets were not shown on the sign. I am not supposed to be weight bearing on my knee, but ended up doing 2500 steps, searching for the toilets. Please improve signage
Visited Don't know on February 2023
Review titled Stepping Hill Hospital
Replied on 09 March 2023
Good morning, Thank you for sharing your experiences with us. I am sorry to hear about the issues you faced regarding the signage. I have escalated this to the Estates team who can look into this with a view to improve this for visitors. Kind regards, Patient Experience Team
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Review titled great expert service
Rated 5 stars out of 5
by francis eade - Posted on 08 February 2023
I was massively impressed by my treatment after having a stroke or TIA. The nurses and doctors worked carefully to diagnose my symptoms and although they initially thought that I had a TIA, one consultant after recognising my slight difficulty in left hand coordination asked for further tests and It was confirmed I had a stroke. Again after that, a variety of staff took various measures to determine the consequences of the stroke...All staff (including porters and medical) in same day emergency care unit and ward for stroke patients a were fantastic and also supportive.
Visited Stroke on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in Stepping Hill was supportive and helped you get to the root of what was happening for you quickly. I will share this with the teams as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled Disappointing communication
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Broke my collar bone and visited an and e where I was given a sling and told my injury would heal by itself. Two days later I received a call to say I needed to attend fracture clinic there we saw a lovely guy who said the injury would not heal correctly without surgery. He carefully explained how the procedure would take place and we went away feeling reassured that there would be minimal scarring and the metal work probably wouldn’t need taken out. However I got an appointment for my surgery without seeing the consultant first and when I saw him on the day he told me he was operating completely differently so I felt completely blind sided and like I had no choice but to go ahead with it. Where as I should have had an appointment with him first so I could have asked questions as to why he wasn’t doing it the way I had been told in the first place which apparently causes less scarring and less chance of needing metal work removed very disappointed to have not had this chance to discuss before it was going to be done. The day case needs to be rethought I was asked to get there at 11 I sat in the waiting room for over 1 hour 30 then seen to the ward but didn’t actually get to theatre till 3pm I nearly didn’t get to come home because it was so late. This really needs thought it would be much better to stagger arrival so you are not waiting around for hours on end. Felt the communication was poor the consultant who did my surgery was very good but sadly not happy with the fact I signed up to one thing and ended up with a much more cosmetically disappointing outcome and probably the need for further surgery to remove metal work. Can’t fault the care of the nurses and drs but think communication needs a serious shake up. You should not be having surgery without an appointment to see your consultant first.
Visited Orthopaedics on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, I am sorry to read about your recent experience at Stepping Hill hospital. I will share your feedback with the team so they can look into how communication can be improved for patients. Kind regards, Patient Experience Team
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Review titled Caring staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2023
Was with my dad who was swiftly checked into A & E on a Sunday morning then triaged within 30 mins . Then ultrasound scanned and bloods taken in the next hour awaiting results. The triage nurse even followed up with my dad even though she was about to clock making sure I was thier to interpret and even facilitated me speaking to Urology DR for immediate referral. Truly caring staff. We should be grateful for our country's NHS and staff. Go get a quote privately for the services and you soon realise the true cost of health care. Keep up the good work.
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care your dad received while in Stepping Hill was supportive and helped get a quick outcome for him. I will share this with the teams as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2023
I have came with back problems and pain. The stuff we’re extremely helpful and very kind. I have received help. I am very great full. Thank you
Visited Orthopaedics on February 2023
Review titled Stepping Hill Hospital
Replied on 08 June 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was helpful and kind. Your feedback will be included in our Patient Experience reports but if you would like to contact me on Patient.Experience@stockport.nhs.uk and let me know which team you saw I will share with them directly. Kind regards,Aoife Isherwood Patient Experience Team
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Review titled Ambulance Crew
Rated 5 stars out of 5
by JAK - Posted on 21 February 2023
May I thank the two ambulance crews who attended our retirement home last night. Very professional and caring how they dealt with a difficult situation. I have nothing but praise for the three ladies and one gentleman who attended. I hope you get to read this review and understand how appreciated and valued you are by the general public.
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, Thank you for sharing your feedback. The ambulance crew are not employed by Stepping Hill hospital, but by North West Ambulance Services. If you would like me to share this feedback with their Patient Experience Team, I would be happy to do so as it is lovely feedback. Kind regards, Aoife Isherwood Patient Experience Team. Stockport NHS Foundation Trust
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Information supplied by Stockport NHS Foundation Trust