Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stepping Hill Hospital.
Reviews
-
Review titled Can't speak to anyone for information
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
My elderly father was admitted via A&E but it's impossible to get any information regarding his situation. The only people who can give any information seem to be the nurses but they're, understandably, too busy to answer. The phone just rings out and then disconnects! What am I supposed to do? Have a 3 hour round trip to go to A&E in the hope that someone can help? What happened to Admissions who could answer general questions... i.e. Has he been admitted? and/or Will be be kept in overnight?
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 18 October 2022
Good afternoon, Thank you for sharing your feedback and I am sorry to see that the communication you have received from the department has been lacking. I have fed back your concerns and experience to the team in the emergency department for action and learning. In the meantime, if you need any further support, please contact our team on patient.experience@stockport.nhs.uk Kind regards Aoife Isherwood Patient Experience Team
Provided by Care opinion
-
Review titled blankets
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2022
I was admitted to ward d1 recently after being on a.m.u ,I was looked after well by the staff,but at night I found it impossible to sleep as it was so cold.I asked for an extra blanket but was told there were no spares.There was also a lot of visitors stood around one of the beds all night ,talking and laughing and generally making sleep impossible.
Visited Don't know on October 2022
Review titled Stepping Hill Hospital
Replied on 25 October 2022
Good afternoon, Thank you for taking the time to share your recent experience with us regarding D1. I have informed the ward manager of your concerns and she said she would look into getting some blankets to the ward for anyone who needs it. She was sorry about the noise from other visitors and will ensure this is monitored as part of checks on the ward. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by Elaine - Posted on 14 October 2022
Ihave been to Jasmine suite 3 times in the last few weeks. I was referred by my GP on the 2 week cancer pathway. I had a scan, hysteroscopy, cervical test and then a polypectomy. The consultants and nurses were brilliant. They went to great lengths to make me feel completely at ease. They looked after my dignity at all times as these procedures were very intimate. Everything was clearly explained. The constantly asked me if I was ok. The were very professional as well as friendly and kind. I had a phonecall yesterday to ask me to go in that afternoon to discuss the results. As I have covid I couldn't go. A consultant phoned me in the afternoon to say the biopsy showed pre cancerous cells. The treatment offered was an MRI scan next week followed by a hysterectomy shortly after. I could not have been looked after any better. Amazing!
Visited Gynaecology on October 2022
Review titled Stepping Hill Hospital
Replied on 18 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see the care you received on Jasmine was supportive and reassuring. I will share your feedback with the team as I know these are appreciated. I wish you well with your ongoing treatment and recovery. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
-
Review titled Emergency appointment with chest pain
by firexs84 - Posted on 20 October 2022
Unimportant as I got informed my blood results were done but I couldn't be informed yet as there is people ahead, which I understand due to the process you follow, but no one seems to take in people's circumstances such as starting work early or having to resolve family issues at home so realistically I would of been better off suffering with the pain and getting the stuff done that needed doing than coming to the A&E.
Visited October 2022
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 25 October 2022
Good afternoon I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. I am sorry to see that you felt that your concerns were unimportant and appreciate that this would have been distressful for you. We have shared your feedback directly with the Emergency Department for professional learning and discussion. However, if you would like to discuss further you can contact us on Patient.Experience@stockport.nhs.uk Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Outstanding
Rated 5 stars out of 5
by Sarah H - Posted on 10 October 2022
From the moment we arrived the quality of care was outstanding. It was an stressful and emotional time, but I was kept informed throughout my daughters assessment and a treatment plan was quickly implemented. I have nothing but admiration for all the amazing staff at Stepping Hill children's A&E dept. Thank you so much
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 11 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased to see the teams were supportive and that the care needed for your daughter was in place quickly. I will share your feedback with the team as I know these are appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
-
Review titled Worst hospital experience ever
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
Rude receptionists, lack of empathy from nurses and doctors who are only trying to get rid of patients as soon as possible. Long waiting times (was waiting for about an hour to see the nurse for triage). Elderly people having to wait on a chair the whole night. Mentally I’ll patients having to wait at the same room with everyone else. Unacceptable. Third world country health system and hospital. What a shame.
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, I am sorry to read about your recent experience at Stepping Hill hospital. The department and hospital was experiencing periods of significant demand and unfortunately this impacted waiting times. I will share your feedback regarding the communication from staff with the team so they are aware and can address this. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Endoscopy Dept
Rated 5 stars out of 5
by Bren Foley - Posted on 28 October 2022
Excellent, it was the last remaining Orifice for a Camera, and the one I most worried about, no need, great Team from start to finish, very professional with humour thrown in, despite all the upheaval with the building work going on, Thanks very much.
Visited Gastrointestinal and Liver services on October 2022
Review titled Stepping Hill Hospital
Replied on 31 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent treatment at Stepping Hill Hospital. I appreciate endoscopies can be uncomfortable for some, so it was nice to read that the support your received from the staff helped put you at ease. I will ensure your comments are fed back to the Matron to share with the team, as it will be appreciated. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
-
Review titled From A/E to paediatric ward to discharge
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
I had such a positive experience at stepping hill. My daughter came through A/E with severe asthma. The doctors and nurses has a protocol in place that was spot on. The Doctor escalated the protocol until my daughter could breath. My daughter is scared of needles and blood but the nurses quickly put a canula in place very efficiently that we avoided alot of screaming and crying. They were so good at managing her condition in and minimising her distress in such a stressful situation of life and death. The doctors, nurse and health care professionals on the Treehouse ward, again were so amazingly kind and professional. The protocol was put into place to wean my daughter off a drip and nebules so she was home less than 48rs later. From deaths door to life. Their professionalism and kindness is something I will always remember. Many thanks to everybody! Professionals at their best!
Visited Children's & Adolescent Services on October 2022
Review titled Stepping Hill Hospital
Replied on 07 October 2022
Good morning, Thank you for taking the time to share your feedback. I was pleased to read that the experience you had was proactive and supportive with a positive outcome for your daughter. I will share your feedback with the teams as I know these are appreciated. I wish your daughter a continued recovery. Kind regards Patient Experience Team
Provided by Care opinion
-
Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
I had to unfortunately come to A&E on a Saturday and expected it to be busy, it was, but the staff were very hard working and efficient. Every person I encountered was wonderful and helped to get further treatment as quick as possible, nurses, doctors, administrators and porters alike. Thank you to everyone for all the hard work you do.
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 07 November 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time in A&E. I am pleased to see that her care was efficient and provided reassurances. I will ensure your comments and thanks are passed onto the team. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
-
Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2022
My grandmother came into A&E after a fall. The staff were really busy and we're on the 13th hour of work but you couldn't tell by the treatment that I received. The staff were thorough attentive and very friendly and provided her with lots of comfort throughout the testing process. They gave her a good thorough treatment before I was discharged. Thank you for your support
Visited Accident and emergency services on October 2022
Review titled Stepping Hill Hospital
Replied on 31 October 2022
Good afternoon, Thank you for taking the time to share your feedback. It was lovely to read about how well your Grandmother was supported while in Stepping Hill hospital A&E. I was pleased to see that despite the pressures, the team provided kind and caring support for her which means a lot to people during a worrying time. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
Information supplied by Stockport NHS Foundation Trust