Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding Tree House Ward
Rated 5 stars out of 5
by Sarah H - Posted on 11 October 2022
My daughter was admitted to the Tree House ward and recieved the most outstanding care. All the staff were truly amazing and went above and beyond. These people deserve to be paid massive salaries to reflect their dedication and care. We cannot thank the staff on this ward enough.
Visited Children's & Adolescent Services on October 2022
Review titled Stepping Hill Hospital
Replied on 11 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I am pleased that the care your daughter has received from treehouse has been so positive. I know the team work hard to ensure that the patients and families have a positive experience so I will ensure your feedback is shared with the team. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Cancelling appointments
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2022
We got referred to stepping hill back in may for my child who has been left in pain her appointment was in November this year but our GP wasn’t happy with this and got it brought forward the earliest was October. So far my child’s appointment has been cancelled twice!. We was supposed to have an appointment today and it’s been cancelled again and I have to explain to a child at 7 years old who is in pain she has to wait longer. I understand if the doctor is ill or things happen but surely there should be some one else she could have seen. We have taken time out of work and school again for this appointment for it to be cancelled again.
Visited Children's & Adolescent Services on October 2022
Review titled Stepping Hill Hospital
Replied on 25 October 2022
Good afternoon, Thank you for taking the time to share your experiences with us. I am sorry to see that your daughter’s appointment has been cancelled twice and appreciate this is distressing for both you and your daughter. If you can contact us directly on Patient.Experience@stockport.nhs.uk and provide details of which clinic it is, I can ensure this is fed back to them directly for a response. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Exemplary!
Rated 5 stars out of 5
by Sue - Posted on 23 November 2022
My Doctor referred me for a bone X-ray from where I was immediately transferred to Accident & Emergency. There I was quickly seen by an Orthopaedic specialist who went to a lot of trouble to show me my X-ray and explain it. I was then further referred for an MRI scan, the appointment for which arrived only a few days later; the result of this was to be discussed by phone. I do know who phoned me - protocol forbids me from divulging the name - shame - but this person went above and beyond to explain the result of the scan. We also discussed the general state of my bones and I cannot express how much I appreciate the time, care and empathy shown throughout the process.
Visited Orthopaedics on October 2022
Review titled Stepping Hill Hospital
Replied on 28 November 2022
Good morning, Thank you for taking the time to share your feedback. I am pleased to see that the care received in Orthopaedics and radiology was supportive and informative. I will ensure your feedback is shared with the team as I know these compliments are appreciated. If you would like to contact me directly on Patient.Experience@stockport.nhs.uk you can let me know the name of the staff, you spoke to and can ensure they receive this complement. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Fantastic Staff and Care
Rated 5 stars out of 5
by Philip Sykes - Posted on 07 September 2022
Today I was a patient at the Cardiac Catheterisation suite. I would just like to say a big thank you to all the staff and to say how much I appreciate the work that they do in improving and saving peoples lives. You are all super stars should be paid whatever they need. I don't know how, but in my ideal world, take the money away from sports players and pay it to the people that keep us healthy and alive. Kind regards, Philip Sykes
Visited Cardiology on September 2022
Review titled Stepping Hill Hospital
Replied on 12 September 2022
Dear Mr Sykes, Thank you for sharing your lovely feedback regarding your recent treatment at the Cardiac Catheterisation suite at Stepping Hill Hospital. I have fed back your comments to the team and also included this as part of our 'Feedback Friday' initiative where we award teams with a certificate of recognition when a patient has provided a compliment to a team or staff member. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2022
I took my sister to a and e- she has neurological symptoms and I was very worried about her. The service was fabulous- from the receptionist who listened to my worries to the nurse and dr who assessed her. She had bloods a scan and was discharged- we r very lucky to have this service. Thank you
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time in A&E with your sister. I am pleased to see that her care was efficient and provided reassurances. I will ensure your comments and thanks are passed onto the team. Kind regards, Aoife Isherwood Patient Experience Facilitator
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Review titled Outragous conitions and wait
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2022
8 hr wait to be treated, waiting room was standing room only, 2 hrs to see a triage and staff so overwhelmed the care they gave in such difficult circumstances was exceptional just understaffed
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. The Department is currently experiencing periods of significant demand and unfortunately this has impacted waiting times. I was pleased to read that despite this, the care you received was exceptional. I will share your feedback with the team as I know these are appreciated and used for learning. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Excellent treatment.
Rated 5 stars out of 5
by Christine Burgoyne - Posted on 02 October 2022
Admitted to aand e fortunately no long waiting times,dealt with quickly, efficiently and with repect by all the staff, transferred to d8 surgical ward, bed readily available and the staff up there amazing nothing too much trouble for them. Professional and totally on top of there jobs. A big thanks to all involved in my care.
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time at Stepping Hill Hospital. I am pleased that your treatment in A&E was efficient and supportive. I am also glad that your treatment on D8 provided the care you needed. I will ensure your comments and thanks are passed onto both teams. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Amazing staff
Rated 5 stars out of 5
by Rebecca Bayes - Posted on 22 September 2022
Today I went for my annual check up at chest clinic and I’ve been going here for three years and right from day one of my condition, the staff and my consultant are amazing and so caring and understanding. Everyone needs a medal. I can’t thank everyone enough. Thank you from the bottom of my heart. Xx
Visited Respiratory Medicine on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for sharing your lovely feedback regarding your recent check up the chest clinic at Stepping Hill Hospital. I am pleased to see that the care you receive is caring and supportive at every visit. I will ensure your comments and thanks are passed onto the team. Kind regards Aoife Isherwood Patient Experience Facilitator
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Review titled Day case
Rated 5 stars out of 5
by Jeffrey Burton - Posted on 30 August 2022
First class. From arrival to departure there were no other words to describe the treatment from the nurses and doctors
Visited Diagnostic Endoscopy on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon, Thank you for taking the time to share your recent experience at Stepping Hill hospital with us. I am pleased to read that you had a positive experience at the hospital. If you would like to let me know which team the feedback is for, you can contact me on Patient.Experience@stockport.nhs.uk and I will share it with them directly. Otherwise, all positive feedback is logged and shared within our patient experience reports so your comments will be shared within the Trust. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Excellent Service
Rated 5 stars out of 5
by Richard - Posted on 17 April 2023
Very member of staff provided excellent care after I suffered a stroke. And thanks to their quick intervention I have made a good recovery.
Visited Stroke on August 2022
Review titled Stepping Hill Hospital
Replied on 19 April 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent care at Stockport Hospital. I am pleased to see that the intervention you received was speedy with a positive outcome. I will share you comments with the Stroke team who will appreciate hearing them. I wish you well with your ongoing recovery. Kind regards Aoife Isherwood Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust