Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by MARK WOOD - Posted on 29 August 2022
I came in on Saturday 27.08.2022 very nervous to have a colonoscopy. Everybody I came into contact with from the lady on reception to the consultant and his staff who performed the procedure were fantastic and ofcourse very professional. Truthfully it wasn't a very pleasant experience but everybody was so kind and went out of their way to put me at ease.
Visited Colorectal cancer services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon, Thank you for taking the time to share your recent experience at Stepping Hill hospital with us. It was lovely to read that you had such a pleasant experience at the hospital and you were put at ease by the staff. I know the staff appreciate hearing feedback and I will ensure it is shared with the team. Also, by sharing your feedback it will also help future visitors to feel reassured about the care they receive. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2022
All staff were friendly and helpful. I liked the way they've told me about what's going on with My ear operation. I just wanted to say a big thank you and hugs to you all.
Visited Ear, Nose & Throat on August 2022
Review titled Stepping Hill Hospital
Replied on 16 August 2022
Good afternoon, Thank you for taking the time to share your recent experience at Stepping Hill Hospital. I am pleased to read that you were fully informed about what was going to happen as I appreciate this provides assurances. I know the staff appreciate hearing feedback and I will ensure it is shared with the team. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Feel completely ignored
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
Got sent to triage as my feet and ankles have swollen up 2 shoe sizes and the consultant in buxton was on holiday, the nurse/midwife/greeter took my green book but refused to take the handover notes from my midwife and I have been sat waiting for over 2 hours many women have come in, been seen and sent on their way before I've even been seen, I stood at reception for ages (despite my feet being bruised and swollen) just for every member of staff to walk straight past me and ignore my presence. Currently just waiting for my dad to tell me he's here to pick me up because my anxiety levels are so high I don't feel like I can breathe I had to leave the hospital without my green notes because I couldn't get anyone to talk to me. Apparently informing them I have mental health issues is supposed to prevent this sort of situation but clearly that just gets ignored too... doesn't fill me with much confidence for when I give birth here as this is my only option... I'll be lucky to make it to 40 weeks with this level of stress.
Visited Maternity services on August 2022
Review titled Stepping Hill Hospital
Replied on 23 August 2022
Good afternoon, Thank you for letting us know about your recent experience at Stepping Hill and I am sorry to read that this was not supportive or beneficial. If you can contact me on patient.experience@stockport.nhs.uk and provide some further details of which clinic you attended, I will ensure your feedback is shared with the team for learning. Regards, Aoife Isherwood Patient Experience Facilitator
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Review titled Understaffed A &E
Rated 1 star out of 5
by Jetsmum - Posted on 22 August 2022
Referred to a and e by 111. Went 9am Saturday morning. Very quiet no ambulances queuing and only 1 person waiting in A and E. Sat for 90 minutes no staff to be seen. Eventually at 10.30 after being completely ignored for 1 1/2 hours just walked out and went home. Thank you Stepping Hill for a lousy emergency service.
Visited Accident and emergency services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon, I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. The Department is currently experiencing periods of significant demand and unfortunately this has impacted waiting times. I am sorry that you were not kept fully updated and appreciate this would have had an impact on your time in the department. We have shared your feedback directly with the Emergency Department for professional learning and discussion. However, if you would like to raise this matter to our PALS and Complaints Team you can contact them on PCS@stockport.nhs.ukRegardsKind regards Patient Experience Team
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Review titled Very supportive
Rated 5 stars out of 5
by Debra Holland - Posted on 08 August 2022
Rheumatology review. Really efficient. I checked in and blood pressure etc was done straight away. Five minutes later I saw the rheumatology nurse. Really supportive. Explained blood results clearly and answered my questions regarding medication in detail. I had a couple of concerns that were making me a bit anxious, but I was listened to and able to talk these through. The nurse I spoke to was lovely.
Visited Rheumatology on August 2022
Review titled Stepping Hill Hospital
Replied on 08 August 2022
Good morning, Thank you for taking the time to share your experiences of your recent visit to Rheumatology department. I am really pleased to read that the care you received was very supportive and efficient. I will ensure your comments are shared with the team as they appreciate positive feedback. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled Excellent Service
Rated 5 stars out of 5
by Richard - Posted on 17 April 2023
Very member of staff provided excellent care after I suffered a stroke. And thanks to their quick intervention I have made a good recovery.
Visited Stroke on August 2022
Review titled Stepping Hill Hospital
Replied on 19 April 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent care at Stockport Hospital. I am pleased to see that the intervention you received was speedy with a positive outcome. I will share you comments with the Stroke team who will appreciate hearing them. I wish you well with your ongoing recovery. Kind regards Aoife Isherwood Patient Experience Team
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Review titled Disgusting
Rated 1 star out of 5
by Catwoman - Posted on 24 August 2022
Don't bother going to A&E at Stepping Hill if you're actually ill. Stub your toe and they're all over you but treat actually ill patients like dirt. Didn't listen to what I had to say, gave me roughly 1/3 of an examination then told me to chase up Gastro referral with my GP - I'm already under the Surgeons for this problem. They should have got a Dr down to see me but they couldn't be bothered. The only person who cared was the receptionist in xray. Give Stepping Hill A&E 0/10
Visited Accident and emergency services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon,I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. I am sorry that you felt ignored and that the staff did not support you as expected. I will ensure your feedback is shared with the team. If you would like to provide some further details so they can provide a response directly to you, you can contact me on Patient.Experience@stockport.nhs.uk and I will ask the team to provide this. Kind RegardsPatient Experience Team
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Review titled Very supportive
Rated 5 stars out of 5
by Debra Holland - Posted on 08 August 2022
Rheumatology review. Really efficient. I checked in and blood pressure etc was done straight away. Five minutes later I saw the rheumatology nurse. Really supportive. Explained blood results clearly and answered my questions regarding medication in detail. I had a couple of concerns that were making me a bit anxious, but I was listened to and able to talk these through. The nurse I spoke to was lovely.
Visited Rheumatology on August 2022
Review titled Stepping Hill Hospital
Replied on 08 August 2022
Good morning, Thank you for taking the time to share your experiences of your recent visit to Rheumatology department. I am really pleased to read that the care you received was very supportive and efficient. I will ensure your comments are shared with the team as they appreciate positive feedback. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Review titled unbelievably long wait
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2022
quiet a & e only 2 patients waiting and no ambulances queuing but not seen in 1 1/2 hours and no apology.
Visited Accident and emergency services on August 2022
Review titled Stepping Hill Hospital
Replied on 01 September 2022
Good afternoon,I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. I am sorry that you were not kept fully updated and appreciate this would have had an impact on your time in the department. We have shared your feedback directly with the Emergency Department for professional learning and discussion. If you would still like to discuss further you can contact our department on Patient.Experience@stockport.nhs.uk Kind RegardsPatient Experience Team
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Information supplied by Stockport NHS Foundation Trust