Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I cannot thank them enough for their care & support
by AngeMH - Posted on 07 December 2023
After suffering from a bad back for a while, I was shocked to find I was actually suffering from the condition myeloma. The amazing staff on the Laurel Suite have made my experience a very positive one. I cannot thank them enough for their care & support over the last few months.
Visited September 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 08 December 2023
Good morning, Thank you for taking the time to share this valuable feedback following your support at the Laurel Suite. I was pleased to see that you had a positive experience following a challenging diagnosis. Laurel Suite staff are indeed lovely and I have seen through my role the impact the support they have for their patients. I will share your feedback with our Lead Nurse who will appreciate hearing this and will be sure to share with the team. Kind regards, Aoife Isherwood. Patient Experience.
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Review titled Its all about the people you see
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2023
I'm Autistic. Frequently I experience lack of emathy and understanding from 'front of desk' personnel. You'd think the NHS would do better but they do not. At Stepping Hill A&E the person I saw at reception clearly thought I was a nuisance. Complete lack of recognition of the challenges Autistic people face. The Triage nurse was wonderful though. A really helpful and caring soul, that made a huge difference to how I was feeling. I'm glad I went. It just goes to prove that an organisation is only as good as its people. Perhaps the front of desk person was having a bad day. I just wish hospitals were better able to support neurodiverse people. They should exhibit best practice surely?
Visited Accident and emergency services on September 2023
Review titled Stepping Hill Hospital
Replied on 11 September 2023
Good morning, Thank you for taking time to share your recent experience with us following the contact you had with the front of house in the Emergency Department. I was sorry to read that you felt that you did not receive the support you needed. This feedback will be shared with the team so they can use this to look at how this can be addressed in the department. I would also like to assure you that at Stockport NHS Trust it is now mandatory for all staff to compete the Oliver McGowan Training on Learning Disability and Autism where communication, empathy and understanding is covered. Kind regards, Patient Experience Team
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Review titled Fully informed on what was happing and why
by izarxf97 - Posted on 01 November 2023
Very happy with the experience. On time, made to feel at ease and fully informed on what was happing and why 10/10 :)
Visited September 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 02 November 2023
Good morning, Thank you for taking the time to share your feedback following your recent experience in the Endocrine Investigation Unit. I was pleased to see that the support you received was helpful and informative. Your feedback will be shared with the Manager and Matron who I know will appreciate hearing this. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Accompanying my daughter
by Samsam - Posted on 01 September 2023
We went to the x-ray department to get my little girl's wrist checked out. I was there over half hour to realise four people went in before that came after her. Turns out they forgot to put her paperwork through and it was on the desk in front of the member of staff that forgot to put her name on the list. My daughter was then called in, for her to be told she would have to go in on her own when she's 7 years old. I said no, I would like to come in with her as I don't feel comfortable with that, to be then treated like I shouldn't be in there. End of the day, she's 7 years old and think any mum or dad wouldn't let them in, after all she's under 16 and a minor. They also asked her the questions that she didn't know, I confirmed them to be looked at funny as if I did something wrong. I can't stress enough that in this day and age not wanting a mum or dad in the room rings alarm bells with me. I do think this is wrong and the staff should let parents in the room and shouldn't need to be told they can't come in and for them to ask a child mum can stay outside without asking me first is not at all professional, in my view - she's 7, not 16. I hope this is taken seriously and not just pushed aside. Thanks
Visited August 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 04 September 2023
Good afternoon, Thank you for sharing your feedback with us and I am sorry to read about the experience you had in the x-ray department. I will be sharing your feedback with the department leads and I will ask for a response to your concerns which I will then share with you. Kind regards, Patient Experience Team
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Review titled Wait time
by Titch67 - Posted on 22 August 2023
We were told my son would be seen quickly we waited patiently for over 2 hrs after it said wait time was 1hr 15m, waited 4hrs. Each time we asked at the desk we were told we were next then lots of other people went before us. Maybe just be honest.
Visited August 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 23 August 2023
Good afternoon Thank you for taking time to share your recent experience with us following your wait in the Emergency Department. I was sorry to see that you had incurred a delay. This feedback will be shared with the team so they can use this to look at improving communication within the department. Kind regards, Patient Experience Team
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Review titled Delayed Appointment
by Esso69 - Posted on 31 August 2023
Got here 30mins before appointment time and was sent straight to get my x-ray. X-ray complete and back at clinic bang on time for my appointment. Still sitting waiting to see doctor 90 mins past my appointment time. When I queried the delay I was dismissed and made to feel impatient and told I would be slotted in when they could, right at the very end as it happens. Why give me an appointment time? This has now cost me 3 hours off work that I will have to make up tonight. Not impressed at all.
Visited August 2023
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Review titled Stepping Hill Hospital
Replied on 01 September 2023
Good morning, Thank you for taking time to share your recent experience with us following your wait in the Fracture Clinic. I was sorry to see that you had incurred a delay. This feedback will be shared with the team so they can use this to look at improving communicating wait times within the department. Kind regards, Patient Experience Team
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Review titled Informative, reassuring and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I suffered a serious injury after a sports accident. A&E attended to me efficiently and with care. I had an appointment with an Orthopaedic surgeon a week later, who urgently referred me for an MRI, which also happened promptly a week later. My follow up was again, very prompt. I was kept informed throughout of any future potential complications and the reasons for treatment pathways. I cannot praise the staff enough. I was reassured and cared for by all who I saw. Excellent patient service. Thank you.
Visited Orthopaedics on August 2023
Review titled Stepping Hill Hospital
Replied on 21 September 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent treatment at Stepping Hill Hospital. I was pleased to see that the treatment you received was caring and efficient. Your feedback will be shared with the team Managers and Matrons who will share with their teams. I know they will appreciate hearing this. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Sara Allan - Posted on 26 August 2023
I visited A & E with my sister. From booking in, to waiting in the waiting area, to various tests and consultation with the doctor, and then booking further out patient appointments, the service was excellent. Thank you to all the staff for their care, professionalism and friendliness.
Visited Accident and emergency services on August 2023
Review titled Stepping Hill Hospital
Replied on 01 September 2023
Good morning, Thank you for taking the time to share your feedback following your recent visit to the Emergency Department with your sister. I was pleased to see that the support you received was friendly and efficient. Your feedback will be shared with the Manager and Matron who I know will appreciate hearing this. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
I’m currently waiting with my father been at a+e for 5 hours my dad is 80 and he has not even seen a dr yet no offer of painkillers. Awful treatment and you want more money!!! Shocking service and poor way to treat my dad
Visited Accident and emergency services on August 2023
Review titled Stepping Hill Hospital
Replied on 01 September 2023
Good afternoon Thank you for taking time to share your recent experience with us following your wait in the Emergency Department. I was sorry to see that your father had incurred a delay. This feedback will be shared with the team so they can use this to look at how this can be addressed in the department. Kind regards, Patient Experience Team
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Review titled Impossible appointments
Rated 3 stars out of 5
by Gary - Posted on 13 July 2023
I have attempted to contact appointments for an occupational therapy referral date via the switch board and two supplied telephone numbers, during the course of a week. The phone numbers just ring out or are eventually cut off. This is no way to treat your patients that you have a duty of care to. I appreciate the difficulties that the nhs are currently experiencing but this level of care is unacceptable.
Visited Physiotherapy on July 2023
Review titled Stepping Hill Hospital
Replied on 20 July 2023
Good afternoon, Thank you for sharing your experience with us. I am sorry to read about the issues you have faced with trying to contact the Occupational Therapy department. Please can you contact us on Patient.Experience@stockport.nhs.uk with details of the numbers you were given we can look into the current systems to see how they can be improved. If you also need support to make contact, we can support you to do so. Kind regards, Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust