Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great treatment
Rated 5 stars out of 5
by Barry - Posted on 22 June 2023
Went for a minor op , staff were so nice and comforting looked after from beginning to end , after the op tea and biscuits and everything explained to me .
Visited Don't know on June 2023
Review titled Stepping Hill Hospital
Replied on 23 June 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was of comfort. Your feedback will be included in our Patient Experience reports but if you would like to contact me on Patient.Experience@stockport.nhs.uk and let me know which team treated you I will share with them directly. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled excellent care all round
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2023
my mum came in by ambulance(there in no time) all the staff were amazing. she has late stage alzheimers. she had so many tests within 2 hours of being there, no waiting around. she was transferred to amu very briefly then b4. Staff here were amazing too! they really have such a difficult job on this ward . so Impressed by the dementia passports thank you!
Visited Accident and emergency services on June 2023
Review titled Stepping Hill Hospital
Replied on 03 July 2023
Good afternoon, Thank you for taking the time to share your feedback following your Mum’s recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was efficient and settled for your Mum. I will share your comment with the lead Nurses for A&E, AMU, B4 and the Matron for Dementia Care. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Christine Allen - Posted on 09 June 2023
All the staff were kind, considerate, helpful and friendly. Very professional. I certainly didn't expect, or want, to be in hospital, but they made it as pleasant as possible. Everything was carefully explained. Thank you to everybody!
Visited Accident and emergency services on June 2023
Review titled Stepping Hill Hospital
Replied on 12 June 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was helpful and kind. I will share your comment with the lead Nurse so they can share your feedback with the team. Kind regards, Patient Experience Team
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Review titled Great Team
Rated 5 stars out of 5
by Angela Holloway - Posted on 28 June 2023
My dad was bought into the HASU today. I just wanted to thank all the team for looking after him and my mum so well. The team were friendly, professional and went above and beyond. He was tested and had 3 scans. Can’t say thank you enough to the team for making a horrible experience a lot easier.
Visited Stroke on June 2023
Review titled Stepping Hill Hospital
Replied on 05 July 2023
Good morning, Thank you for taking the time to share your feedback following your Dad’s recent treatment at Stockport Hospital. I was pleased to see that the care and treatment he received was professional and supportive. Your feedback will be shared with the Ward Manager and Matron who I know will appreciate seeing how much their input impacted on your Dads care and supported your Mum. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Kindness and respectful
Rated 5 stars out of 5
by Martin K - Posted on 28 June 2023
Each Urology appointment was professional, kind and respectful. Excellent level of care. I cannot rate them highly enough. Thank you
Visited Urology on June 2023
Review titled Stepping Hill Hospital
Replied on 03 July 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent Urology appointment. I am pleased that the care you received was professional and kind. I will share your feedback with the team as I know they will appreciate reading this. Kind regards, Aoife Isherwood Patient Experience Facilitator
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Review titled Discharge process
Rated 4 stars out of 5
by David Sanderson - Posted on 18 June 2023
I would give Stepping Hill 10 stars but will have to reduce them to 9 stars There is no joined up thinking with the discharge process. My wife's doctor discharged her from e3 at 10.00am, her discharge letter was completed fairly quickly, and them we waited for her drugs. It's now 16.30pm and we're still waiting. Yes, my wife is on a lot of medication, which we have at home. She only needs what extra has been prescribed. I queried this with the Ward Sister and after phoning Pharmacy she was told they're doing the whole blister pack plus the extras! And no they can't just send up the extras. What a waste of money when we have 8 blister packs at home. Macclesfield hospital has a designated discharge ward, were all this could be discussed and sorted. Why cant Stepping Hill follow suit?
Visited Geriatric Medicine on June 2023
Review titled Stepping Hill Hospital
Replied on 22 June 2023
Good afternoon, I was sorry to read about you and your wife’s recent experience at Stepping Hill. Thank you for providing this feedback. The Trust is doing a focus piece of work around discharge processes so I will ensure your feedback is shared with the team. Kind regards, Aoife Isherwood Patient Experience Facilitator
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Review titled Unprofessional consultant
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I have been to hospital today from 9:00 am to 19:00 in chronic pain.After a few hours the consultant came in and she said you have a little pain here(tennis elbow,fibromyalgia and many other problems…...) and there and that is nothing .You do not have nothing.But first she asked where I am from???? Very unprofessional and clearly she didn’t care about me being in pain .
Visited Don't know on June 2023
Review titled Stepping Hill Hospital
Replied on 03 July 2023
Good afternoon, Thank you for sharing your experience with us and I am sorry to read that it was unhelpful. Please can you contact me on Patient.Experience@stockport.nhs.uk with which clinic/service you were seen at and I can direct your concerns to them for a response. Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Shocking Matrrnity services
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Spend 4 and half hours today between antenatal and scan department today! Completely disgraceful. Appointment was only to check if needed growth as this was previously messed up by the scan department. Ended up having a growth scan and back to consultant.(no problem but 4 and half hours is disgraceful to leave pregnant women waiting this long). Notes not read properly get sent to scan department with a referral stating 36 weeks when am 30 weeks. Hopefully next scan appointments will arrive in the post although not holding any hope.
Visited Maternity services on June 2023
Review titled Stepping Hill Hospital
Replied on 12 June 2023
Good afternoon, Thank you for sharing your experience with us. I am sorry to read about the wait you incurred in the department. I have shared your concerns with the Divisional Lead Nurses who has informed that the team are currently working with the transformation team to review the current appointment/scan boking system which they hope will address the issue. If you wish to discuss further, you can contact me on Patient.Experience@stockport.nhs.uk Kind regards, Aoife Isherwood Patient Experience Team
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Review titled Excellent hospital
Rated 5 stars out of 5
by Kelly k - Posted on 02 June 2023
I have been referred to gynae at stepping hill. I was referred for general for a procedure which happened today and was on ward d4. The whole team there were amazing! I’m an extremely nervous patient and the lengths they went to for me to ensure I was comfortable were amazing. The nurses, healthcare assistants, everyone who I came into contact with. The anaesthetist was exceptional l, he was so understanding and put my mind at ease fully. I felt in very safe hands and he couldn’t have done any more. What a lovely lovely bunch of staff who are a credit to stepping hill and the nhs!
Visited Cardiology on June 2023
Review titled Stepping Hill Hospital
Replied on 06 June 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was positive which helped put you at ease. I will share your comment with the lead for the Division so they can share your feedback with the teams. Kind regards, Patient Experience Team
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Review titled I was certain I couldn't do this as an outpatient
by firexz38 - Posted on 30 May 2023
I was referred to the jasmine suite for a hysteroscopy at Stepping Hill on the 2 week wait pathway, I was already very anxious and so decided to read up on the procedure, the stories I read petrified me and by the time the day arrived I was certain I couldn’t do this as an outpatient. I arrived for the appointment and we discussed why I was there and what the procedure would entail, I was reassured totally that I had options, I could have gas and air or choose the GA if I would prefer, the reassurance I was given and the understanding I was given helped put my mind at rest and I agreed I would give it a go as I was there now and I felt assured she would stop if it was too painful. I was taken into the room and we got started, for me the experience was gentle, pain free and very straight forward, I was chatted to throughout and could see what was happening on the tv screen, when the first biopsy was taken I was worried about the pain but only felt a minor clicking sensation, they were concerned they didn’t have enough cells in there for the best result and I told them to go ahead and repeat it as for me there had been no discomfort, I didn’t even consider needing to use the gas and air, I was given all the information they could give me and then told I could get dressed, they constantly asked how I was feeling and whether I was ok at each point of the procedure and I can’t fault the care and dignity I was given
Visited May 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 31 May 2023
Good morning, Thank you for sharing feedback about your recent treatment on Jasmine Suite. I understand that attending such appointments can be an anxious time so I was pleased to see that the reassurance and care you received supported you through the procedure. I will share your feedback with the Matron and Lead Nurse so they can cascade to the team as a thank you. Kind regards, Aoife Isherwood. Patient Experience Facilitator.
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Information supplied by Stockport NHS Foundation Trust