Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Hospital Appointments Received via NHS App
Rated 5 stars out of 5
by Sue - Posted on 15 July 2024
Would it be possible to give details of where in the hospital an appointment is taking place (on the invitation text) please?. My appt is in Community Diagnostic Physiological Measurement Service for Instance, but I've searched on the hospital website and cannot find out where in the hospital it is. Perhaps you could put it in brackets after the name eg (Ward 6, 3rd Floor, C Building) for example. This is just a suggestion by the way, not a complaint, I love the NHS App and think our hospitals Stoke, Amersham & Wycombe are fantastic.
Visited Don't know on July 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
I have just spend the last 7 months on ward 17, gastro and I couldn’t have been provided with better care!! Staff were so lovely, comforting and were always smiling and made me feel well looked after. They did their best to accommodate my complex needs and would do anything if something wasn’t right. They worked together like a family rather than individuals. They looked after their students well too. I learnt a lot from them and they helped me to understand medical parts of my disorder better. When I left, I got a lovely send off as was a little tearful having spent so long admitted. Some of the staff continuously went above and beyond and I will forever be grateful to them. They helped me feel safe at all times and were a shoulder to cry on when things were tough. I will never forget the staff on ward 17 and now I am moving onto my next placement more confident that I am worthy of help. Thank you to all of you and I cannot wait to come back and see you and show you all the progress I’ve made!!
Visited Gastrointestinal and Liver services on July 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled v v poor service
Rated 1 star out of 5
by adnan akhtar - Posted on 14 May 2024
doctor discharged me and prescribed medication nurse ordered hospital pharmacy and 6 hours waiting time still not medication come lots of time check but pharmacy said v are busy im not happy imagine 6 hours waiting for one medicine
Visited Children's & Adolescent Services on May 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Horrible experience in A&E and Acute medical unit
Rated 2 stars out of 5
by Anonymous - Posted on 21 May 2024
My 92 year old mother was admitted to the Acute ward on Saturday 18 May 2024. Her lower leg was very red and swollen, she was diagnosed quickly with an infection (cellulitus), all good. Then she was given intravenous antibiotics and lots of blood tests given. My dad wanted her to come home but they insisted she be admitted. I reluctantly left her to take my dad home as his stoma bag needed changing. They said it was no problem as she would be there for hours anyway. When I get back an hour later she was in the acute medical ward. All her clothes were stuffed in a bag and she was dressed in a gown (how did this happen with no chaperone)? She has fairly severe dementia. Once again I reluctantly left her, I phoned a couple of hours later and the doctor said they had given her a brain scan (why? this had not been mentioned earlier and no permission was given for this. When I asked if they had sedated her they said not (how did they achieve this as she was pretty fidgity and distressed). I then asked if they had put a catheter in, silence, the doctor quickly ran off to cancel it. She was only supposed to be in for 1 night and she is quickly being made helpless. This was becoming terrifying. The next day they said she needed another whole day there so I reluctantly agreed but phoned at 10pm on Sunday night and the doctor agreed she could go home the next day. He said anytime from 7am. I am a long drive away and got there at 9am. I was met with hostility and suspicion the Sister objected and there seemed endless obstacles to discharging her. A stream of people came to interview mum, therapists about her walking, social services (?), a doctor who agreed she could go. We just had to wait for the paperwork, then someone confessed this could take until 5pm. I said I would take mum home and return for the paperwork. The ward was awful, no natural sunlight (confusing for normal patients let alone dementia), screaming patients. Someone constantly mopping the floor (wet floors with 92 year olds being made to prove they could walk). The whole ward was packed with varying assistants doing ridiculous jobs. There was absolutely no common sense and a dangerous blurring of consent. My mum seemed fair game and appeared to have no rights whatsoever. I would be very reluctant to let her enter this place again. An urgent review of these practices and consent needs to happen. Putting catheters in without asking is a serious breach of trust with relatives. I am still in shock about the horrific experience.
Visited Accident and emergency services on May 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Really excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
So impressed at how efficient and thorough the ophthalmic team have been today. Staff were all friendly, taking time to explain everything and answering all questions. Cannot praise them highly enough.
Visited Ophthalmology on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by LBP - Posted on 21 May 2024
I've had 5 visits to opthalmology, 3 for emergency Eye care in approx 5 weeks. Each time all the staff I've seen have been friendly and reassuring, some even going out of their way to make sure I was OK to travel for a holiday that I'd had booked for sometime.
Visited Ophthalmology on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Don't believe the waiting lists they publish
Rated 1 star out of 5
by Ian R - Posted on 11 April 2024
After suffering for over a year, I was finally referred for surgery by my GP on 3rd April 2023. I chased from June (Initial letter said to contact them in June 2023 if I hadn't heard anything) I was told they hadn't even gotten around to looking at my referral yet. I chased several times after this with no joy. I got progressively worse and in October I had to go back to my GP because I couldn't take it anymore. He changed my referral to urgent. I had a phone consultation with the surgeon at the beginning of December and it was agreed that it was urgent...then radio silence. It's now over a year since my initial referral- the MyPlannedCare website says average waiting time for treatment is 20 weeks. What a joke.
Visited Don't know on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Big Thankyou
Rated 5 stars out of 5
by Michael White - Posted on 02 April 2024
Big Thankyou To Receptionist Nurses Doctor and Radiologist Who helped me on Easter Sunday with what turned out to be a bad outbreak of Arthritis in my right wrist.The prescription you gave me which enabled me to have 6 hours sleep that night best for ages and Support for my wrist Big Big Big Thankyou nhs Michael White
Visited Accident and emergency services on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Hi there, I'd like to start this by saying I'm a huge supporter of the NHS and have huge sympathy for the pressure it is currently under. But My experience at Stoke Mandeville has left me distrusting and really questioning my belief in it. I had an awful 10 hour experience in A&E, not because of the wait time but because of the lack of communication from staff and the unnecessary stress that they made me feel because of that. I was then referred to eye casualty, who made me feel completely un listened to, I explained to the doctor of a genetic eye condition that runs in my family and she told me that it was impossible for my mum to have that condition, even though she is being actively treated for it at Moorfields, I think that is a horrendous thing for a doctor to say. I was booked in for a second appointment for a different test and when I arrived the test had not been booked in, I essentially had the same appointment again with a different doctor who was equally as dismissive and seemed like he had not bothered to read anything on my file and just made me feel awful to be honest. It felt like a complete lack of care and has caused me to lose all confidence in Stoke Mandeville. Again I fully appreciate the pressures that the service is under but already as a nervous, anxious person, this experience has really effected me and I wont be coming back to the hospital.
Visited Ophthalmology on April 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Excellent Physiotherapy
Rated 5 stars out of 5
by John Harper - Posted on 08 June 2024
After leaving hospital in April following a fall which resulted in a fracture of the femur neck I was lucky enough to be visited at home by a physiotherapist. I can only say as I find and I have nothing negative to say. The care I received was excellent and through her guidance and exercise regime I am getting back to walking with more confidence. Unfortunately the home visits have now stopped but I cannot praise her enough
Visited Physiotherapy on April 2024
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust