Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stoke Mandeville Hospital.
Reviews
-
Review titled Faultless service
Rated 5 stars out of 5
by Roger Seldon - Posted on 23 November 2022
I was seen in eye casualty, the eye clinic, and in the theatre. It took just 5 working days from my initial visit to completion of treatment. All of the staff I met were kind thoughtful and very thorough. Diagnosis was checked by a senior colleague. At each stage the diagnosis and treatment was explained in full, and questions answered. Excellent.
Visited Ophthalmology on November 2022
Stoke Mandeville Hospital has not yet replied.
-
Review titled Attendance at A&E
by conditionerpf94 - Posted on 01 December 2022
Today I had to attend A&E with my 17-year-old daughter, and I just wanted to say thank you! Although we were there for over 8 hours and need to return tomorrow for further testing, I can't fault the service we received. The transition from being seen by the triage nurse, to tests being carried out by the paramedic, and finally being seeing by the different doctors and being squeezed in for an MRI was faultless. We were kept well informed and being offered a cup of tea by a lovely nurse which I declined as I could see she was busy just showed how caring all the staff were. We could see how busy the department was, but everyone was lovely and polite and we witnessed the kindness all staff members have to patients. I can't thank you enough for making a worry day bearable.
Visited November 2022
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
-
Review titled It’s not money, its management, or total lack of it.
Rated 1 star out of 5
by Paul Clarke - Posted on 11 November 2022
5th November - I Spent over 9 1/2 hours at a&e at Stoke Mandeville with my wife, we got there at 6.15am we left at 3.55pm what I saw and experienced there was nothing short of third world medical care. An 85-year-old woman, on her own, who had been there for over 14 hours. A young couple with a baby in the blanket who were frantic and could not get any attention for half an hour because the receptionist had to go on her break, they didn’t know where to go or what to do, I will never forget the look of total desperation on their faces. A woman clearly in her 70s with, I suspect, a broken arm just left for hours crying with pain until members of the public, having had enough, demanded her attention. Unbelievably three ambulance crew spending nine hours with one individual just playing on their mobile phones. The list of grotesque inefficacies goes on and on. I have a suggestion for anybody in management at Stoke Mandeville just go and spend nine hours in a&e and see the mess for yourself. You ought to be ashamed of yourselves, and don’t tell me its lack of money – its bad management, the money waste there is as bad as the poor medical treatment. As a country we ought to be ashamed of ourselves. By the way one other thing, I lost count of the amount of nhs staff just wondering round with takeaway coffee cups chatting and basically achieving nothing, hour after hour, at one point as frustration set in, I was driven by desire to ask them what they actually do – all paid, what a waste of money. After 9 1/2 hours I finally left, with my wife, who had gone blind in one eye with not the slightest indication of what the problem was and the simple instruction to attend her gp on Monday, which of course you can’t do because you can’t get an appointment. My advice would be stop reading reviews and go and sit in a&e. Go see for yourself. One final point if you call yourself management, in the nhs Stoke Mandeville, then you should be ashamed of yourself that’s the plain simple truth. Stop hiding. It’s a mess. A big mess. And it’s your job to sort it out. Which I’m not hopeful you ever will. The above is a one hundred percent account of what’s going on – it’s not money, its management, or total lack of it.
Visited Accident and emergency services on November 2022
Stoke Mandeville Hospital has not yet replied.
-
Review titled Lack of sensitivity
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2022
After visiting A&E the previous day due to a suspected miscarriage, I was referred to the surgical assessment unit the following morning for an ultrasound. Following the scan and learning the most devastating news we were asked to go back to the communal waiting area to await the doctor to see us. This was absolutely heartbreaking to sit alongside pregnant people while the news we had lost our baby was so fresh and raw. When I couldn’t cope any longer, we asked the reception if there was some way we could go and grieve in private but was told the doctor would see us as soon as possible. I fell apart in my husbands arms in the middle of the corridor in front of reception as there was nowhere for us to go, with other patients and staff going about their business around us. I’d never felt so exposed. Eventually one nurse came over and told us there was an empty room me and my husband could sit and wait in together. This kindness was an absolute gift for us and we are grateful for that one sensitive nurse who saw we needed help and showed compassion. The worst experience imaginable was made even worse by the lack of sensitivity of the majority of the hospital staff and the fact there was no special procedure for those who have experienced miscarriage. I was shocked that no one seemed to know what to do in that situation or how to help. My view is that there should be a procedure for anyone who experiences miscarriage so no one has to sit and wait in a public space dealing with their loss while waiting for a doctor to talk about what’s already been confirmed at the scan. At the very least there should be somewhere to go, or someone immediately available to speak to at the time of the ultrasound so all the facts are clear and explained without the agonising wait afterwards. Ultimately the one act of kindness from one nurse was the only saving grace of our experience at Stoke Mandeville Hospital. I hope my comments are taken on board for the next woman who experiences a miscarriage so she doesn’t have to go through what we did this time. Do better Stoke Mandeville.
Visited Obstetrics And Gynaecology on November 2022
Stoke Mandeville Hospital has not yet replied.
-
Review titled No doctors in paediatrics A&E
Rated 2 stars out of 5
by DMP - Posted on 14 October 2022
Took my daughter to the A&E after being referred by 111, due to a very high temperature and accelerated breathing. Stayed there for 8h and did not see a doctor, been told there were no doctors in Paediatrics, and if a Doctor from other areas became available, they'd pop in to see 1 or 2 patients at time. The waiting room was packed, people were there for +10h and waiting to be seen for the first time by a doctor. I ended up getting my daughter "self discharged" as I'm fortunate enough my daughter's condition improved overnight (not because anything the hospital did anyway, but due to my own care). Very disappointing and worrying to see what the NHS services are becoming.
Visited Children's & Adolescent Services on October 2022
Stoke Mandeville Hospital has not yet replied.
-
Review titled Cataract suite
Rated 5 stars out of 5
by Maureen - Posted on 24 October 2022
Had both eyes cataracts removed a week apart at this fabulous little unit- staff amazing! Procedure painless, quick and reassuring. I was petrified of having this done- I should not have worried - there really is nothing to it. I got there at 07.30 was home by 09.30 - having had tea and biscuits before and after, really really can not speak highly enough of them all. My surgeon was gorgeous! That helped lol! Well done everyone - A Huge Thank You!
Visited Ophthalmology on October 2022
Stoke Mandeville Hospital has not yet replied.
-
Review titled Reassuring A&E visit
by DFG81 - Posted on 18 October 2022
We attended after my 6 year old took a tumble onto her elbow. From beginning to end, the staff were friendly and professional. We were in and out in just over an hour. The nurse and radiographer especially were fab with my daughter, keeping her calm and engaged. A credit to the NHS.
Visited October 2022
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
-
Review titled Fantastic experience from start to finish
Rated 5 stars out of 5
by Helen - Posted on 28 October 2022
I have been pleasantly surprised by the efficient, quick and very kind treatment I have had regarding endometrial cancer. From the first diagnosis which was obviously scary, I have been put at ease and felt very confident in the clinicians and nurses that have treated me. The appointments came through when they said they would and I experienced no delays whatsoever. The operation itself was faultless even though I was a nervous patient And my recovery has been extremely quick. I cannot praise everyone enough. Thank you
Visited Gynaecology on October 2022
Stoke Mandeville Hospital has not yet replied.
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
A+e paediatrics We are in from 19:50 now is 1 in the morning, 6 nurses + nurse in charge. I asked how long do we still have to wait. Reply! I dont know. Nhs! You don't disappoint.
Visited Accident and emergency services on October 2022
Stoke Mandeville Hospital has not yet replied.
-
Review titled Treated unfairly
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
I was referred from my GP due to stomach pain while I was on ward 15 I had to Waite over 10 hours without food or any attention given as all the Surgeons was too busy and I was ignored. Very upsetting the very I was treaded very unfair and unexpectable very unprofessional .
Visited Plastic surgery on September 2022
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust