Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment in A&E and ward 18
Rated 5 stars out of 5
by Mrs Janis Thorne - Posted on 16 February 2024
I was sent to hospital from my doctor’s surgery on Thursday 8th Feb. My haemoglobin was 56 which I think was very low. Everyone was so helpful and considerate throughout my treatment. I spent four nights on ward 18 and I can’t praise the staff enough. They were friendly helpful and very professional, all you would want for a hospital stay.
Visited Accident and emergency services on February 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Mental health
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
The consultant who dealt with me tonight, pretty much laughed at my mental health. Said I wasn’t a medical emergency and to go see my gp I hadn’t eaten or drank in 4 days, blood pressure dangerously high but because I was breathing I was sent home telling me I had wasted time. I understand these departments are over run and very busy but tonight it was particularly quiet. Mental health and any symptoms that come with it are not a laughing matter.
Visited Accident and emergency services on January 2024
Review titled Stoke Mandeville Hospital
Replied on 11 January 2024
We are sorry to hear about your experience. Should you wish to discuss your concerns further, please contact PALS team.
Provided by Care opinion
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Review titled The staff are very professional
by Becca92 - Posted on 04 January 2024
I wanted to say thank you to the Children's A&E department at Stoke Mandeville hospital. The staff are very professional and were quick to treat my 8-month-old baby. Wait time was minimal too.
Visited January 2024
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled a&e good, sau and mau shocking
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Sent by 111 to be been , the A&E were fab , sent up to SAU/MAU where I was admitted eventually , wasnt listened too or believed about the severity of my pain , I was told I need an operation after tests and told it would be emergency , had catheterisation , the nurse attempted 3 times to to avail and made me not only in agony but two nurses were just constantly routing around to find where to put the catheter, im also waiting for a hip operation and have no movement in my hip as I explained yet one nurse was pulling on my hip , I ended up screaming in pain and my mum demanded a doctor to it, a doctor did come quick and completed ed to task at first hand and was gentle . After that the nurses were asked to clean up the mess of equipment by the doctor , one nurse then prceeded to take a sample from the catheter and managed to cover my mum in urine , she did apologise before laughing about it... this is the 3rd bad experience with with unit ...no improvement.... on the other hand the Mandeville wing and eye clinic are absolutely amazing , the difference before care is above and beyond on the unit .
Visited Accident and emergency services on January 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Kirsty c - Posted on 16 January 2024
Exceptional service from all staff at the accident and emergency department, Porters and xray team. Ended up having a nasty mishap in the morning and fell down hard due to ice. Was seen by triage team promptly and received outstanding care from every department. I was very well cared for by everyone and even the restaurant staff were so helpful and kind.
Visited Accident and emergency services on January 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled I was impressed and comforted by the excellent treatment
by Susand205 - Posted on 12 January 2024
I unfortunately had to spend 6 hours in A&E last Monday at Stoke Mandeville hospital but was very impressed and comforted by the excellent treatment I received from everyone in every department I visited. It was busy but my treatment was very efficient and with great communication from department to department. It ran like clockwork. Thank you to all at A&E for your wonderful dedication and patience.
Visited January 2024
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled A&E? Not at Stoke Mandeville!
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
It’s 2am. I’ve been in A&E with my 4 year old for 7 hours now. Initially seen for booking after an hour, then a subsequent 3 hours later it was confirmed he needed to go to paediatrics… an hour after that he was ‘booked’ again. It’s now almost 2 hours after that and the blood test and xray they want to do are nowhere in sight. Facilities are awful, nothing but a poorly stocked vending machine. My son hasn’t eaten anything substantial since lunchtime and all I can offer him is crisps and chocolate. He’s incredibly uncomfortable, no one is keeping us up to date and no other patients seem to be going anywhere either. Just a waiting room full of sick kids with the odd vitals check from a nurse while you wait. The sign says 6-7 hour wait and I can confirm that’s been blown well out the water. Feeling pretty low and not looked after. I will not be coming back here for treatment. I’d rather drive another 50 miles to find better care.
Visited Accident and emergency services on January 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Warm friendly department
Rated 5 stars out of 5
by Catriona Humphries - Posted on 14 January 2024
I attended for a hysteroscopy and coil fit on a Saturday in January. The department was clean and modern and I was seen on time. The consultant put me at my ease and the two nurses were very reassuring and kind. I needed some extra care following my procedure and the nurses couldn’t have been more supportive and kind, even phoning me the next day to see how I was doing. I would like to name the staff here but that is not permitted by the NHS reviews. Please let me know if there is another way I can give them a mention.
Visited Gynaecology on January 2024
Stoke Mandeville Hospital has not yet replied.
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Review titled Everyone was lovely and so friendly
by Shannon2305 - Posted on 19 December 2023
I just wanted to say the staff in this department were absolutely amazing, the nurses and the doctor. They opened up weekend appointments because the gynaecology wait list is so long and I have been in so much pain for so long thatI was so grateful staff would be working unsocial hours (8:50 on a Saturday morning) to see me. Everyone was lovely and so friendly and I really felt cared for and like I was listened to properly.
Visited December 2023
Provided by Care opinion
Review titled Stoke Mandeville Hospital
Replied on 11 January 2024
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
Provided by Care opinion
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Review titled Really impressed with the care
by Sal72 - Posted on 22 December 2023
I had a hysteroscopy in the beautiful new gynae department at Stoke Mandeville. The welcome was great and very friendly. Cecile, the hysteroscopy practitioner, was really lovely and honest and made me feel at ease. This is quite and uncomfortable and invasive procedure, but I was put at ease every step of the way. The 2 nurses in the room were so nice and reassuring and we had a great chat. I’m a nurse myself and felt really impressed with the care. It all went well and my results are very encouraging. Well done guys, excellent service. Got any jobs? 🤭
Visited December 2023
Provided by Care opinion
Review titled Stoke Mandeville Hospital
Replied on 11 January 2024
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
Provided by Care opinion
Information supplied by Buckinghamshire Healthcare NHS Trust