Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Zahra Fazel - Posted on 08 November 2023
Our little one needed emergency surgery and everyone from the ward clerk, ward staff, anaesthetists, theatre staff, porters and surgeons we met on our journey were fantastic. They were kind, accommodating and treated us with professionalism and respect. We were both very anxious parents who felt very much at ease and looked after. Our little one said she had a great day out despite being very frightened. She got to colour and enjoy the playroom, her little brother had a great time. The entire team of extraordinary people who were involved in her care were a true credit to your hospital and the NHS. Thank you all from the bottom of our hearts, you made a very difficult time in our lives very smooth and pleasant. God bless you all.
Visited Plastic surgery on November 2023
Review titled Stoke Mandeville Hospital
Replied on 13 December 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled The staff were all excellent
by Silver Ladies - Posted on 13 October 2023
I visited SM A&E recently. I arrived with my mother, who is in her 80s and had fallen quite badly. The staff were all excellent and we were really well looked after. I wanted to give a special mention to Barbara, the nurse in the main A&E department who gave us amazing care and made sure Mum was so well looked after. Thank you to you all for what you do.
Visited October 2023
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Review titled Stoke Mandeville Hospital
Replied on 18 October 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled A missed appointment
by Henryzx24 - Posted on 23 January 2024
I was given an appointment for a chest X-ray at Stoke Mandeville hospital after waiting over a month for any information about an appointment. When I got my revised appointment and time for Amersham hospital, I was away in the Lake District. On the email telling me of the changes of venue and date, there was a box asking me if I could attend but, because I was not in the area and was not prepared to leave the next day to return to Amersham hospital, wherever that is, I pressed the button saying I would not be able to attend. I am sorry for any inconvenience, but I did reply to your email.
Visited October 2023
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Stoke Mandeville Hospital has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
In my opinion, as a Consultant to the NHS for 30 years, the A&E department is the worst I have ever seen. Treatment of my daughter was a disgrace and she was left to sit in crowded A&E for over 10 hours with suspected meningitis (later confirmed) !
Visited Accident and emergency services on October 2023
Review titled Stoke Mandeville Hospital
Replied on 13 December 2023
We are sorry to hear about your experience. Should you wish to discuss your concerns further, please contact the PALS team.
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Review titled The doctor I saw is an absolute star
by hekatw77 - Posted on 23 October 2023
Was sent to A&E by my GP for ongoing chest pains. Was triaged fairly quickly and taken for an ECG. Taken to SDEC and had blood tests, then sat waiting for about 3 hours to then be informed their system had gone down. Had to go home, as I have 2 young kids so couldn't wait any longer. Never got to see a doctor, found most staff to be very dismissive. Got a call from a doctor when I was home saying my bloods were showing markers they wanted to investigate further. Went back the next day, was quick to have obs done and then waited a little over an hour for a Doctor. I have to say, the doctor is why I'm writing this. They were amazing. They listened to my concerns with empathy, they understood I'm a mum of 2 children below the age of 4, with a bad family history of cancer, and I was absolutely terrified. I also had to go alone as I was able to get cover for the kids but my partner wasn't able to get off work. I was quickly sent for a chest x-ray, when that came back clear they immediately covid tested me and took another set of bloods to rule out thyroid issues or blood clots. Waited for the results and the doctor was able to discharge me with antibiotics for chest and urine infections. I understand hospitals are understaffed, underfunded and lacking resources so wait times can be affected. What I can't understand is how 9/10 members of staff can be so lacking in compassion and understanding in a room full of poorly, scared people. The doctor I saw is an absolute star, and I think some of the more seasoned members of staff could learn a lot from their doctor's manner with their patients.
Visited October 2023
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Review titled Stoke Mandeville Hospital
Replied on 01 November 2023
Thank you for taking the time to leave such positive feedback about your doctor. We will share it with the team concerned.
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Review titled A Magical Experience
Rated 5 stars out of 5
by Honor Wojcik - Posted on 25 October 2023
I went into labour on Wednesday 11th October and had the most amazing experience, the midwives and all the staff treated me like I was the only girl in the world and I felt so special. They also made my partner and mum feel so included and special, it felt very personal. I felt safe and enjoyed the experience so much it brings tears of joy to my eyes. I gave birth to my beautiful 1st baby the following morning on the 12th and it truly was so magical. I had to return a few days later as my baby had jaundice but yet again the staff were amazing, they were quick to treat my daughter and we were really well looked after. It’s something I will never forget for all the right reasons. Thankyou to the amazing midwives and doctors.
Visited Maternity services on October 2023
Review titled Stoke Mandeville Hospital
Replied on 01 November 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Absolute disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
There is a total lack of patient care. Complete lack of communication in reference to prescribed medication. Totally obstructive staff leaving me without advice or repeat medication extremely disappointing service
Visited Neurology on September 2023
Review titled Stoke Mandeville Hospital
Replied on 13 December 2023
We are sorry to hear about your experience. Should you wish to discuss your concerns further, please contact the PALS team.
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Review titled Attended A&E about suspected fracture
by Delyp88 - Posted on 25 September 2023
Fantastic set up for the ED triage, followed by minor injuries and X-ray dept. Despite prefab units, long walks to different elements of my journey, the whole process was efficient and done within 2 hours. All staff were friendly, approachable and clearly looked to me as a customer, to enjoy their work in a family feel environment. All of which made me feel safe and comfortable despite my pain. Thank you.
Visited September 2023
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Review titled Stoke Mandeville Hospital
Replied on 04 October 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
I would like to say how much I valued the help and support give by the Health Care Assistant in the Gastroenterology Department on 13th September 2023. She kept me informed of the waiting time and helped me prepare for my examination. As I am wheelchair bound and not able to stand I valued her care and help. Such a really lovely person.
Visited Gynaecology on September 2023
Review titled Stoke Mandeville Hospital
Replied on 20 September 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Outstanding nurse
Rated 5 stars out of 5
by Steven - Posted on 11 October 2023
I came in because I had ruptured my achilles. The rupture was pretty clear and I was dealt with smoothly and quickly throughout, with lots of thought to helping me get around. I particularly want to pick out the nurse who saw me. I wishI was allowed to use her name in this post as her actions and care made a huge difference to me in my later treatment. Although the rupture was clear, and so no xray would normally be warranted, she was concerned about unusual bruising higher up the calf and so ordered an xray. That xray showed an avulsion fracture and its early diagnosis made a big difference to the treatment, including the type of surgery that I went on to have. I am grateful to all the Stoke Mandeville A&E staff, but particularly to *** for her care, but also her knowledge and experience.
Visited Accident and emergency services on September 2023
Review titled Stoke Mandeville Hospital
Replied on 18 October 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Information supplied by Buckinghamshire Healthcare NHS Trust