Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Grateful for the way they treated me and my worries
by E2525 - Posted on 28 March 2023
The staff was very friendly and helpful. I felt well looked after and grateful for the way they treated me and my worries. Thank you.
Visited March 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2023
Amazing staff, so helpful, kind and competent. Much better than some private hospitals I have Visited..
Visited Don't know on March 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled They do not care.
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Was sent to A and E and accepted under medics by GP with epilepsy and a headache that pain relief did not work. Queued for an hour, was told I be triaged and given stronger medication. 3 hours later i was in triage nurse was rude and emotionless while i cried in pain stated I declined medication when I stated I been taken it for 5 days straight and it didn't work, my partner also expressed concern as I had multiple seizures in the waiting room. 9 hours for pain medication. My partner kept chasing it up no one knew nothing. Finally saw a lovely junior doctor who went above and beyond for me. Prescribed different medicine and when she came back she said she sorry I had to wait another 2 hours for it. She contacted all the necessary people and I was eventually allowed home.
Visited Accident and emergency services on February 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Elizabeth Lund - Posted on 13 February 2023
I accept the 1 and a half year wait instead of 4 month wait for the follow up appointment in Gynaecology. The directions for gynae were poor, however still managed to get to the right place 15 mins prior appointment. Was given the impression the consultant was waiting for me. I explained the side effects of the drug I had been given a year and a half ago, which I found intolerable and resulted in me stopping them. Consultant totally disagreed with one of the side effects. I found this somewhat dismissive, it is my body and I don't expect to be disbelieved and dismissed regarding my experience of the drug. Consultant wrote down discontinued because of side effects. How is that going to help anyone else or indeed gather further knowledge regarding a drug. Thereafter a gloomy and fairly hopeless monologue regarding further potential interventions followed. I did query the lack of support etc on offer for women. His response was no men have it as well. I was out within minutes...job done and box ticked I guess.
Visited Gynaecology on February 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Disappointed with reception at Restaurant
Rated 3 stars out of 5
by Anonymous - Posted on 03 February 2023
Found an ipad/tablet left unattended for over 40 minutes on one of the restaurants table, took it to the reception desk in the restaurant and the lady refused to hold this for safety and told me to put it back on the table l, which I did. I was shocked by this action as I thought she should have kept hold of it until the owner reported it missing. After an hour, the owner turned up and thanked me for keeping an eye on it. Explained I had tried to give it to the receptionist for safekeeping but she refused. He too was surprised. Note - never forget your items at the restaurant because the reception staff would not hold it for safekeeping! Very disappointed!!
Visited Don't know on February 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled No urgency at all, apart from the Doctors who were excellent
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2023
My elderly Mother was admitted to A&E this week. Her end-to-end experience before admittance to the ward was 15 hours. After approx three hours she was seen by a Doctor, who was extremely thorough, very friendly and kind. She ordered scans. We waited literally hours for my Mother to be collected for her tests. During the wait I noticed that the Doctors seemed to be worked off their feet, seeing multiple patients. The nursing staff were also all friendly and kind to my Mother. However I witnessed extreme slowness by the nursing staff. For example there were frequently four to five staff seemingly just sat around chatting at one of their internal stations. Looking at their phones, laughing and joking with each other for what seemed like a very long time. I was shocked as the wider department seemed to be increasingly busy. Even when one of them did set off to do something, it was done with such a lack of intention or urgency it was amazing. No wonder the A&E department has such huge waiting times. I know they might be disillusioned, but strolling in and out at double slow time, and laughing and chatting as a group, is surely only going to increase waiting times there. It seems to me that there were too many nursing staff to have enough to do, and not enough doctors and porters. When I am in work, I wouldn't dare to just sit around chatting with my colleagues, Genuinely surprised and saddened to see it.
Visited Accident and emergency services on February 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled My little baby had to go to A&E
by fg2019 - Posted on 20 January 2023
Starting from the ambulance team (they were amazing) and the staff (Nurse and Doctor) in A&E, everyone was very kind and caring. It was a very positive experience in a stressful situation. Thank you!
Visited January 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Dominic Walsh - Posted on 23 January 2023
Came in to A&E was seen almost immediately by multiple members of lovely and skilled staff. I was treated quickly and efficiently. They went over and above what was required to make me feel at ease and give me the best care possible . Thank you!
Visited Accident and emergency services on January 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Generally slow but caring
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2023
I arrived at 1am, and was triaged 2.5 hours later. I was then seen by a doctor after a further 2.5 hours, where I was referred on to a different department. All staff, with the exception of the senior doctor in the ED that night, were exceptionally caring, compassionate and apologetic for the long wait experienced.
Visited Accident and emergency services on January 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Ieva Lapina - Posted on 30 January 2023
My six year old daughter had an emergency appointment at the eye casualty. She is finding it very stressful to go to hospital and see health care staff. The staff at the eye casualty were compassionate, understanding and kind. They took their time with her as I appreciate they all had a long days work behind them. She has been better after the appointment. Thank you so much!
Visited Ophthalmology on January 2023
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust