Stratford Hospital
Arden Street, Stratford-upon-Avon, Warwickshire, CV37 6NXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Feel completely let down and disappointed
Rated 1 star out of 5
by Donna Mills - Posted on 19 December 2023
I was referred to a pain management clinic for my shoulder pain, but unfortunately, I did not receive any treatment or assistance during my appointment. Instead, I was given some leaflets on improving sleep quality. Despite informing them about my previous shoulder surgery, I was advised that stretching beyond my pain would not cause me any harm. Since I was not shown any specific exercises to do at home, I searched online and tried some on my own. However, this has resulted in even more pain than before my visit to the pain management clinic. Now, I am left with no choice but to find a private consultant who can provide a proper diagnosis, which will be quite costly. I immediately contacted the hospital to express my disappointment, and they are aware that I am seeking a second opinion due to my ongoing suffering. This was my first experience at Stratford Hospital, and it has discouraged me from returning there in the future. Typically, pain management is considered a last resort after consulting with a GP. Unfortunately, due to my allergy to pain medication, I am currently enduring significant discomfort. I was expecting more to be done or to be offered some treatment or shown some exercises to do. Upon reviewing the letter sent by pain management to my doctor, which stated that I had no expectations from my visit, I promptly reached out to Stratford hospital to request an amendment to the letter. This is because, during my appointment, I explicitly expressed that pain management was my last hope and I was hopeful that they would be able to alleviate my pain or provide some form of treatment. Therefore, it is inaccurate to state in the letter to my doctor that I had no expectations. I am still awaiting a response from the hospital and an amendment to their letter.
Visited Pain Management on October 2023
Review titled Stratford Hospital
Replied on 24 March 2025
Thank you for taking the time to share this feedback with us, it has been passed on to the relevant department.
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Review titled Doesn’t exist anymore
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I was referred here with my son by a GP, and double checked the details on the NHS website, which said it was open. I got to Stratford hospital, and they said that department doesn’t exist anymore. Warwick accident and emergency is the closest urgent care centre.
Visited Urgent care centre on September 2023
Review titled Stratford Hospital
Replied on 24 March 2025
Thank you for taking the time to share this feedback with us, it has been passed on to the relevant department.
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Review titled Relaxed hospital appointment
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I attended the Eye clinic with my 95 year old mother today. She is disabled, so I took her in a wheelchair. I was very anxious about how staff would be able to handle tests and scans from a wheelchair and, as I'm not a spring chicken myself, wouldn't be much help! All staff were extremely kind, efficient and understanding and I,and my mother, felt relaxed throughout. The hospital is pristine, quiet and a credit to everyone. Thank you all.
Visited Ophthalmology on April 2023
Review titled Stratford Hospital
Replied on 24 March 2025
Thank you for taking the time to share this feedback with us, it has been passed on to the relevant department.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Apparently if you miss an appointment due to been sick in bed and then calling 3 hours later to re arrange you get told you have been discharged?! What a silly system???
Visited Physiotherapy on April 2023
Review titled Stratford Hospital
Replied on 24 March 2025
Thank you for taking the time to share this feedback with us, it has been passed on to the relevant department.
Information supplied by South Warwickshire University NHS Foundation Trust