Sunderland Eye Infirmary
Queen Alexandra Road, Sunderland, SR2 9HPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff !
Rated 5 stars out of 5
by Sara kellett (Alfie's mam) - Posted on 10 July 2023
I absolutely can not fault a single member of staff this hospital is so calm and helpful/friendly and so supportive!
Visited Eye - accident and emergency services on July 2023
Review titled Sunderland Eye Infirmary
Replied on 11 July 2023
Hello, thank you for your message. We are pleased you found Sunderland Eye Infirmary to be a friendly and supportive setting to receive your care. Many thanks.
Provided by Care opinion
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Review titled Disgraceful service
Rated 1 star out of 5
by Margaret Peacock - Posted on 02 May 2023
Attended today to have cateract removed arrived at 10-00am for 10-30am appointment. Had to ask a nurse at 11-10 when I would be seen she came back and said shortly. I went through to have the operation only to be told my notes weren’t available and the couldn’t do the operation this is not the first time this has happened. I now will have to go for a further assessment if they can eventually can find my notes. This used to be a brilliant hospital but not anymore
Visited Ophthalmology on May 2023
Review titled Sunderland Eye Infirmary
Replied on 03 May 2023
Hello, we are disappointed to hear you have had this experience today. We will pass your concerns onto the relevant team. We hope you are able to have your operation soon.
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Review titled Telephone Triage
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
Rang tel no 3 times put in queue at no1. No answer after on hold for 40mins each time, so travelled to A&E yesterday afternoon. Told by receptionist couldn’t be scene and I had to ring number! Did so in waiting area( hold no1 in queue) even though nobody on reception phone! Answered after 10mins - talking on phone to person in reception. Put through to tel triage, on hold (no 1 in Q) for 15mins then was cut off! Showed reception who rang me back and put me back through to triage (no 3 in Q). By this point I decided to sit in car. After another 15/20 mins on hold a nurse answered. Took name/dob etc and asked what the issue was. As I was explaining the issue I got cut off mid sentence!!! At this point I decided to go back to South Shields and made an appointment with GP - if he decides I need to see Eye Hospital he can ring!! I think this is a ridiculous triage service as I saw numerous people with issues turn up at reception and be given the number to ring! Thought A&E was for ‘emergency treatment’ not to have to ring first and take an hour to get to speak to a nurse. Have a relative with glaucoma and she’s been advised by your consultants if she has issues to go to A&E immediately! With certain issues she is unable to see, so please tell me how she would ring your number?
Visited Eye - accident and emergency services on March 2023
Review titled Sunderland Eye Infirmary
Replied on 12 April 2023
Hello Thank you for your feedback. We will pass on your comments to the team at Sunderland Eye Infirmary so that they can look into this.
Provided by Care opinion
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Review titled Great Service
Rated 5 stars out of 5
by Ian - Posted on 26 April 2023
I attended the Eye Infirmary in March and April for two cataract operations. I would like to thank all of the staff for their professionalism, care and courtesy. I was advised when I was at primary school that I was short sighted as I found it difficult to read the blackboard. I am now 70 : so this is the first time I have been able to see ‘unaided’ in more than 60 years ! Thank you Sunderland Eye Infirmary !
Visited Ophthalmology on March 2023
Review titled Sunderland Eye Infirmary
Replied on 03 May 2023
Hello, thank you for your kind words. We are pleased to hear your operations went well and that our staff provided good care and treated you with professionalism and courtesy. We are also pleased to hear that your operations have made such a difference to you.
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Review titled Shocking attitude
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Obnoxious and abrupt attitude from the triage nurse and also the Doctor. I think some training in how to speak to patients politely is needed. Terrible!
Visited Eye - accident and emergency services on March 2023
Review titled Sunderland Eye Infirmary
Replied on 12 April 2023
Hello, thank you for your comments. Sorry you had this experience. We will feedback to the team concerned.
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Review titled Pathetic
Rated 1 star out of 5
by Michael Jefferson - Posted on 11 March 2023
Waited nearly a year for an appointment they sent one for 8.45am so I left early at 7am in heavy snow. I arrived on time but had to wait over an hour to see an unprofessional female consultant there was no apology for my long wait and she had a really bad attitude claiming I had missed an appointment I pointed out that I was on time and was waiting for her. She then seemed to turn it around on me and claim I was abusing her so wouldn't see me. If you were professional and get to work on time and read the notes on your patients before seeing them it might put you in a better mood.
Visited Ophthalmology on March 2023
Sunderland Eye Infirmary has not yet replied.
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Review titled Excellent quick treatment
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2023
Even though extremely busy the staff were excellent. Through triage by very compassionate staff and through examination of eyes by consultant so can't ask for more
Visited Eye - accident and emergency services on February 2023
Review titled Sunderland Eye Infirmary
Replied on 12 April 2023
Hello, thank you for your feedback. Great to hear our staff were compassionate and thorough during your visit!
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Review titled Cataract Centre
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
I would like to thank all staff I came into contact with during my 4 visits to the department, the most recent being on 14/2/2023 at 1300. The nurse who looked after me last Tuesday was especially caring.
Visited Ophthalmology on February 2023
Review titled Sunderland Eye Infirmary
Replied on 12 April 2023
We are so pleased you had a good experience at Sunderland Eye Infirmary and that the nurse you saw was especially caring. We will pass on your thanks.
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Review titled lovely staff!
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2023
i just really want to give some love to the nurse/hca (unsure) who gave my eye drops/pressure test in the macular unit morning of 15/2. she was so so lovely and made me feel a lot more comfortable and less anxious than i was walking in. amazing woman and i really appreciated the extra time you took with me, thank you!
Visited Ophthalmology on February 2023
Review titled Sunderland Eye Infirmary
Replied on 16 February 2023
Thanks for sharing your we're delighted to read that everyone was professional and friendly in every way.
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Review titled A Worthwhile Appointment
Rated 5 stars out of 5
by Mary Taylor - Posted on 11 January 2023
Having been treated for Macula Degeneration since 2014, I have always been pleased with my treatment. On Monday afternoon 9th January 2023 I arrived for my check up, all went well, ending with my consultation with Doctor…….who had studied the results of various tests, he was courteous, informative, very reassuring and this 88 years young patient is very appreciative.
Visited Ophthalmology on January 2023
Review titled Sunderland Eye Infirmary
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
Provided by Care opinion
Information supplied by City Hospitals Sunderland NHS Foundation Trust