Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible past pillow to post.
Rated 1 star out of 5
by Rach - Posted on 14 October 2024
Son sent to A&E by his doctor needing scan or xray my son suffer anxiety and doesn't like hospitals also has needle phobia, after waiting a couple of hours and sent to nurse to see doctor the mention that they needed bloods or couldn't give my a scan he ended panicking and running out of hospital, so never had scan/xray, didn't take his anxiety and phobia serious so he ended up with a mental down. You can't talk someone/child out of a phobia within minutes/hours . Also terrible language barriers.
Visited Accident and emergency services on October 2024
Sunderland Royal Hospital has not yet replied.
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Review titled No empathy and dirty department
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2024
Good point - reception staff were kind and caring Bad points -triage/reception nurse had no empathy, was rude, obnoxious and clearly did not like people Vomit on floor for hours and not cleaned up People lying on dirty floor in pain No information on waiting times etc Completely diabolical place to be
Visited Accident and emergency services on October 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Praise to a great team
Rated 5 stars out of 5
by Mary Garvey - Posted on 29 October 2024
I recently had surgery for a knee replacement, trauma theatre team were marvellous. The theatre staff from the surgeon, anesthetis and recovery nurses got me through a difficult time in recovery. The two girls,were angels. The kindest moment was when they held me and spoke to me until the episode ended. I have so much respect and gratitude to them all. When I go back for my other knee surgery I hope I will be treated by the same considerate team.
Visited Don't know on October 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Unforgettable birthing experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2024
Planned c section and from start to finish the whole experience was incredible. Me and my husband were reassured all the way, and the care all the staff took of my baby was wonderful. From stepping foot into the theatre, to being took back to recovery, I never once felt nerves or anxious. All because of the incredible staff who went out their way to reassure us everything would be ok. My surgeon was brilliant and I’ll never forget her for bringing my baby here safely. All the theatre staff were wonderful and brilliant at their jobs. Special shoutout to my theatre midwife who looked after us from beginning to end (also extra special that my baby’s name was the same as hers), she is a true angel and couldn’t do enough for me. All my requests were met so that I had a magical birth and nothing was too much trouble for her. Overall, what could be a scary time for others, was not for me, because of the incredible hard work everyone did the day my little arrived. Thank you all for everything
Visited Maternity services on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Carol Rose - Posted on 21 September 2024
Was seen in a&e have to say doctor I saw was fantastic. Caring and so helpful thankyou very much. Took the time to listen didn't feel rushed despite been very busy department. Thankyou .
Visited Accident and emergency services on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Disappointing neurology appointment
Rated 1 star out of 5
by Kath - Posted on 02 September 2024
Seen a neurology follow up and for a 2nd opinion found that she’d spoken to neurology at Freeman who I had a bad experience with and put a complaint in about via Pals. As I ended up in Qe a&e the next day, for 3 days as she took no notice of my symptoms? Obviously she hasn’t seen notes on 2nd dystonic storm / dystonia given to in medical records since at Rvi a&e admission and treatment given for something she said I don’t have??? I’ll be seeking a neurologist appointment in London or abroad who deals with eds and the many commodities linked to this awful disease. Bad experience and misdiagnosed for years. I was told I couldn’t have scan movement tests for craniocervical instability??? Waste of my time and hers. Thanks for nothing…
Visited Neurology on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Excellent & quick services
Rated 5 stars out of 5
by Stephen Smith - Posted on 23 September 2024
I was diagnosed with prostate cancer earlier this year and operated on in September. Everyone from diagosis, through; choice of treatment; operation; aftercare were brilliant. Diagnosis and exploration was very thourough. The whole process took less than 4 months from diagnosis to post-op and I was only in hospital for one night. My grateful thanks to all consultants, doctors, nurses and other staff.
Visited Prostate Cancer Service on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Fabulous staff
Rated 5 stars out of 5
by Sarah - Posted on 25 September 2024
I was sent to A&E today by 111 with palpitations and tightness in chest. I have a terrible medical phobia but was put at ease immediately. Every staff member I saw was friendly, kind and professional. Every step was explained to me and waiting times were pretty good considering how busy it was! The staff here are a real credit to the NHS
Visited Accident and emergency services on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Horrible experience by horrible nurse
Rated 1 star out of 5
by Gaynor - Posted on 20 September 2024
I was told by my gp to attend a@E. The nurse who called me rolled her eyes and sighed and spoke with utter disdain making me feel like wasting time. Aged 55 and first time I've been to a@E in my life. Still hoping to be sorted by my own Gp. Disgusting. It's not my fault she was having a bad shift. Don't work there if it's not for you
Visited Accident and emergency services on September 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Urgent Care Centre
Rated 5 stars out of 5
by Louise - Posted on 13 September 2024
Just wanted to thank the staff at Sunderland Urgent Care Centre. The receptionist was friendly and helpful. I received treatment for a cut to my hand and the Nurse Practitioner was excellent. Thank you for your help.
Visited Accident and emergency services on September 2024
Sunderland Royal Hospital has not yet replied.
Information supplied by City Hospitals Sunderland NHS Foundation Trust