Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
I was on e50 then on d46 for nurses and ots were great Physios were useless and no patient care was sent home sfter 5 months and when i got home and had physios i recovered quickly
Visited Rehabilitation care services on May 2023
Sunderland Royal Hospital has not yet replied.
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Review titled Urgent operation
Rated 4 stars out of 5
by Anonymous - Posted on 27 April 2023
I have some spinal problems, that are very painful. I was told that I'll be having an operation and the Dr will put it through as urgent, and they'll get back to me. I am young person and it's playing on my mind, so I gave them a call to see how long roughly the wait will be.. I was told 2-3 months... I don't know if that's normal waiting, but for the same exact operation 10 years ago, it took 2 weeks roughly from meeting the surgeon to the actual operation. I understand it's not easy for the NHS but for an operation that is urgent I expected it to be quicker than 2-3 months.
Visited General Surgery on April 2023
Review titled Sunderland Royal Hospital
Replied on 03 May 2023
Hello, we are sorry to hear you are in pain and that your potential operation will be 2-3 months from now. We can't comment for specific services but there are a number of reasons why waiting times have increased in general. One reason being the Covid 19 pandemic and the impact this had on the NHS. If you are in pain please return to your G.P. who will be able to support you. They may also be able to expedite your appointment at hospital.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2023
Very disappointed I’ve waited weeks to see the pre op 12th of April to now had a phone call to have been cancelled for gallbladder surgery!! Now am having to wait for another appointment god knows when that will be to go have another then be waiting even more weeks for the actually surgery very upset I’ve waited weeks for this
Visited Don't know on April 2023
Review titled Sunderland Royal Hospital
Replied on 12 April 2023
Hello, Firstly we are very sorry your pre-op assessment for gall bladder surgery has been cancelled. We understand how upsetting and disappointing this is for you. We hope you are able to have your surgery soon.
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Review titled Amazing support and Care!
Rated 5 stars out of 5
by Steph Mahan - Posted on 29 April 2023
Thankyou to all of the brilliant staff working on the maternity ward during our stay 16/4/23-21/04/23. I was induced on the 16/04/23 and from the minute we arrived on the morning I felt very well looked after, our daytime midwife was absolutely amazing, very supportive and kept me going all the way until her shift had ended when the nightshift midwife took over who again was amazing and helped me through my c section early hours of the next morning, the surgeon/doctors/nurses that did my c -section made me feel so calm throughout and did an incredible job, I still cannot believe how amazing the experience was they are truly amazing at what they do ! Once we were back in our room recovering the midwives/nurses/doctors/health cares were all fabulous, nothing was ever too much and they all worked extremely hard to look after us as well as everyone else, we cannot thank you all enough for everything you did for us and making sure our daughter arrived into the world safely, we were discharged 21/04/23 but then had a few trips to the neonatal department for bloods to be taken, again the staff were brilliant !! Thankyou all at the maternity department!! Xxx
Visited Maternity services on April 2023
Review titled Sunderland Royal Hospital
Replied on 03 May 2023
Hello, thank you for your kind words, we have shared with our staff. We are so pleased to hear you were well looked after and cared for. We hope you are recovering well and you are enjoying being a mum to your baby girl. Take care.
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Review titled Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2023
Well after leaving a bad review other day thinking a would of been waiting weeks for another appointment due to strikes I have getting appointment to see the pre surgeron next week for my gallbladder al very grateful for how quick I’ve getting one so soon a thought I’d of been waiting weeks! Very pleased
Visited General Surgery on April 2023
Review titled Sunderland Royal Hospital
Replied on 17 April 2023
Hello, we read your review last week and we felt very disappointed for you that your appointment had been cancelled. We are pleased you now have a new date to see your Surgeon and we hope everything goes well.
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Review titled Upsetting Experience
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
After seeking medical advise from 111 website which directed us to call 999 which then directed us to A&E, which then it led for us to shouted at by the doctor at the end for wasting his time. I understand that the nurses and doctors are over worked, but there was no need for the doctor's attitude. We were only following instructions, being told what to do by the 111 website.
Visited Accident and emergency services on March 2023
Review titled Sunderland Royal Hospital
Replied on 05 April 2023
Hello, We are sorry you had this experience, at what must have been a worrying and stressful time for you. You followed instructions given by the NHS 111 service. You did the right thing. We will feedback your comments to the department concerned. Take care.
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Review titled Urgent care department - quick, helpful and great service
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
Just wanted to say how quick and good the urgent care department were today. We had a fractured knee and we’re seen within 30 minutes of been there and sent for x ray before returning to be seen again. They couldn’t have done enough and the whole process was quick and easy.
Visited Accident and emergency services on March 2023
Review titled Sunderland Royal Hospital
Replied on 19 September 2023
Hello, Thank you for your feedback. We are pleased to hear your visit to our Urgent Care Department at Sunderland Royal Hospital was quick and easy. Especially with a traumatic injury. We hope you are now recovering. Kind Regards
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Review titled Great Treatment
Rated 5 stars out of 5
by Joanna Baskerville - Posted on 01 April 2023
Dexcom which is a Continuous Glucose Monitoring system provided to aid better help with controlling my Type 1 Diabetes I have had for 53 years. Nurse explained use very precisely and was very helpful when applied transmitter myself. All staff are very polite and courteous. I was transferred to Sunderland hospital from Durham (at my request) and have found that they are more helpful than I have had before.
Visited Diabetic Medicine on March 2023
Review titled Sunderland Royal Hospital
Replied on 12 April 2023
Hello, thank you for your feedback. It is good to hear that our staff are polite and courteous and that you had a good experience.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2023
following a bad experience at our dentist (having the needle in the gum for a tooth extraction, my granddaughter aged 6, had waited for quite long time to be put to sleep to have a couple of bad teeth removed. She was a day case, to be there for 12 noon, we got there at 11.30 to make sure we were on time and could get parked. The staff on the ward were exceptional, perfect to be working with children. At 12noon we asked what time will she been seen, apparently everyone is given the same time, the clinic didnt start until 2pm and with her being the oldest child she would be last to go down. She had numbing cream put on the top of both hands with a dressing to keep it there not long after we arrived. So we were told it would be after 4 before she may go down, a very long day, a scared, hungry and fidgety little girl. We met the dentist and anaesthetist, who again we super nice. The anaesthetist explained they would sit her on her mams lap and take her hand around the back and try to get a needle / canula in, but if she doesnt want it fine they wouldnt push it and they will put the mask on her. She went down with my daughter to the theatre, my daughter came back very upset, said it was terrible they tried one hand then the other, my granddaughter was sobbing, trying to get away and shouting for her brother. When she was wheeled back up after the removal of the teeth, she was crying and wanted to go home. We know children forget quick and stop crying in an instant, she did come around a bit but sobbed while eating. Both of her small hands have awful large bruises on for a week. One month later she is telling us never again Nana, you wont ever take me back there. As it is I am taken her to her dentist next week, this it to take the fear away and hoping she will forget. Very disappointed that she would be put through that, yes they tried to put it in one hand, she was very distressed why try again, it wasnt necessary. Everything else about the stay, apart from it being far to long to wait for a little one, not eating from 7am until after 4pm. The Staff fantastic, the method not so good. Thank you for the good job on the operation but not a good experience for my daughter and granddaughter.
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Sunderland Royal Hospital
Replied on 12 April 2023
Hello, thank you for your post. We are sorry that this experience was upsetting for you all. We hope your granddaughter is recovering well from her operation. We will feedback your comments to the team concerned.
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Review titled Brilliant from admission to discharge
Rated 5 stars out of 5
by Carol Groombridge - Posted on 09 April 2023
I was admitted in 29th March for a knee replacement. The care I received from walking in the door of the admissions unit to discharge from ward D 48 with surgery and recovery in between was second to none. Caring helpful and attentive every step of the way. I was in for a total of 29 hours and felt very confident to go home. Thank you to everyone.
Visited General Surgery on March 2023
Review titled Sunderland Royal Hospital
Replied on 12 April 2023
Hello, it's fantastic to hear that the care you received was second to none. We hope you are recovering well from your knee replacement surgery.
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Information supplied by City Hospitals Sunderland NHS Foundation Trust