Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Sunderland Royal Hospital.
Reviews
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Review titled Excellent staff
Rated 5 stars out of 5
by Jing - Posted on 13 February 2023
There was a delay but when asked the nursing staff found out immediately the problem. The doctor, was excellent and saved my partner having to translate as he could speak Mandarin with me. I felt wanted and he sorted out all my requests and issues and has arranged a scan just a week later to check my throat. The nurses and doctor were all very friendly and helpful and my partner was able to return to the waiting room so I could discuss matters in private with the Doctor and Nurse. Great service.
Visited Ear, Nose & Throat on February 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thanks for sharing your we're delighted to read that everyone was professional and friendly in every way.
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Review titled Staff Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
My experience of this service was poor, staff did not seem to care about issues presented and also gave advice by using the internet to search for treatment advice off google
Visited Ear, Nose & Throat on February 2023
Review titled Sunderland Royal Hospital
Replied on 12 April 2023
Hello, thank you for your feedback. We are sorry you had this experience and you felt that staff were unhelpful. We are not sure which department you are referring to, but please be reassured we do take patient presentations seriously.
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Review titled Outstanding Quality of Care and attention.
Rated 5 stars out of 5
by Mrs Dorinda Stokes - Posted on 24 February 2023
From entering the reception area of The Emergency Centre … to treatment on Ward 51 the quality of care and attentiveness has been outstanding.The whole team , from your household staff to all your medical members have given their time to reassure and inform us at every stage of my husband’s treatment. We have both been treat throughout our visit by highly courteous and competent staff. To give this level of attention and such detailed discussion has proved a great benefit to easing the stress and worry for both the patient and his family. Your attitude of sensitivity and respect for all under your care has been more than impressive. As old people we have experienced a lifetime of hospital care and from our experience this week…. this has been the best ever received.Thank you for getting us sorted and keep up the good work. It is truly appreciated.
Visited Chronic Obstructive Pulmonary Disease on February 2023
Review titled Sunderland Royal Hospital
Replied on 05 April 2023
Hello, Thank you for your feedback. It is great to hear the level of care you received at Sunderland Royal Hospital. The respect and sensitivity shown, at a time that was probably very worrying and stressful for you. We will pass on your comments to the teams concerned.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Drove to urgent care after talking to 111 drove round all the car parks for over 30 mins trying to get a space but eventually give up and drove home, got a taxi to the hospital to sit in Urgent care which seems to be the least Urgent place I have ever been to, the receptionist I spoke to seemed like she couldn’t be bothered to talk to anyone, sat and waited in pain for 2.5 hours to be seen. Several people that came in behind me were called through by the nurse. Eventually seen by a doctor and sent to X-ray and back to see doctor, doctor was very nice and helpful . 3.5 hours in total.The lady in X-ray was very nice. The male toilet was disgusting in Urgent care
Visited Accident and emergency services on February 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your visits and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
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Review titled Professional and polite staff
Rated 5 stars out of 5
by James Winter - Posted on 19 January 2023
Went in for a Doppler scan and couldn't have been treated better. The staff kept me informed during the examination and were very amusing to converse with. Couldn't be happier with the service. Thank you
Visited Diagnostic Imaging on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thanks for sharing your we're delighted to read that everyone was professional and friendly in every way.
Provided by Care opinion
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Review titled Quality care.
Rated 5 stars out of 5
by Gerard - Posted on 05 January 2023
I visited General Surgery Department today and would like to thank the department staff for the care and attention given to me and the professionalism, kindness and courtesy in evidence from reception onwards. Thank you so much. Kind regards.
Visited General Surgery on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thanks for sharing your we're delighted to read that everyone was professional and friendly in every way.
Provided by Care opinion
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Review titled Disgusted with Pharmacy Department
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
Feeling really poorly after having an allergic reaction to antibiotic I arrived at the Pharmacy at 1550hrs gave them my name informing them that the consultant had sent my perscription over at lunch time they asked me to take a seat. Various people came in after me got there percription filled and went home, I went back to the counter at least Six times to ask how long it would be they kept telling me I was next, it still never came out. After 40 minutes it eventully was given to me. They had lost it. This is an unacceptable time to a very ill person.
Visited Don't know on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your visits and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
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Review titled Completely satisfied
Rated 5 stars out of 5
by James Winter - Posted on 17 January 2023
Arrived about 45 minutes early at the fracture clinic and was seen within minutes, after an x-ray I was referred to another department where I was shown to a private room. After discussing my options with the nurse, she took me to have a plaster on my broken wrist. After about 15 minutes and a good bit of good humoured banter with the guy who dressed my arm I was told that I could go. I left the hospital 8 minutes after my scheduled appointment. Well done to all the staff and take care, stay safe.
Visited Accident and emergency services on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Suggestion
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2023
Is it possible to have a system, akin to the post office, where you can get a reference and see on a display where you are in the queue in ED? This would be beneficial to stop the pestering of staff every 30 seconds to see when you'll be seen.
Visited Accident and emergency services on January 2023
Sunderland Royal Hospital has not yet replied.
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Review titled Fantastic staff and hospital
Rated 5 stars out of 5
by Kathleen Hines - Posted on 03 February 2023
Rushed in blue lit ambulance, Friday 27th. Unable to breathe correctly. Superb treatment in all departments and wards by all medical, nursing and auxiliary staff. Felt safe and well cared for. Home, Wednesday 1st February. Able to breathe well. New drug routine. Follow up at hospital tba. Many thanks to everyone in a well run hospital.
Visited Don't know on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
Provided by Care opinion
Information supplied by City Hospitals Sunderland NHS Foundation Trust