Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Quality care.
Rated 5 stars out of 5
by Gerard - Posted on 05 January 2023
I visited General Surgery Department today and would like to thank the department staff for the care and attention given to me and the professionalism, kindness and courtesy in evidence from reception onwards. Thank you so much. Kind regards.
Visited General Surgery on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thanks for sharing your we're delighted to read that everyone was professional and friendly in every way.
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Review titled Disgusted with Pharmacy Department
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
Feeling really poorly after having an allergic reaction to antibiotic I arrived at the Pharmacy at 1550hrs gave them my name informing them that the consultant had sent my perscription over at lunch time they asked me to take a seat. Various people came in after me got there percription filled and went home, I went back to the counter at least Six times to ask how long it would be they kept telling me I was next, it still never came out. After 40 minutes it eventully was given to me. They had lost it. This is an unacceptable time to a very ill person.
Visited Don't know on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your visits and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
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Review titled Completely satisfied
Rated 5 stars out of 5
by James Winter - Posted on 17 January 2023
Arrived about 45 minutes early at the fracture clinic and was seen within minutes, after an x-ray I was referred to another department where I was shown to a private room. After discussing my options with the nurse, she took me to have a plaster on my broken wrist. After about 15 minutes and a good bit of good humoured banter with the guy who dressed my arm I was told that I could go. I left the hospital 8 minutes after my scheduled appointment. Well done to all the staff and take care, stay safe.
Visited Accident and emergency services on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Suggestion
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2023
Is it possible to have a system, akin to the post office, where you can get a reference and see on a display where you are in the queue in ED? This would be beneficial to stop the pestering of staff every 30 seconds to see when you'll be seen.
Visited Accident and emergency services on January 2023
Sunderland Royal Hospital has not yet replied.
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Review titled Fantastic staff and hospital
Rated 5 stars out of 5
by Kathleen Hines - Posted on 03 February 2023
Rushed in blue lit ambulance, Friday 27th. Unable to breathe correctly. Superb treatment in all departments and wards by all medical, nursing and auxiliary staff. Felt safe and well cared for. Home, Wednesday 1st February. Able to breathe well. New drug routine. Follow up at hospital tba. Many thanks to everyone in a well run hospital.
Visited Don't know on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Excellent Service
Rated 5 stars out of 5
by Lindsey Stokoe - Posted on 25 January 2023
From first dialling 111 to my husband being discharged from hospital (thankfully he was only in hospital overnight) the treatment he received from everyone who attended to him was exceptional. I cannot praise the staff highly enough.
Visited Stroke on January 2023
Review titled Sunderland Royal Hospital
Replied on 16 February 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Shocking
Rated 1 star out of 5
by David - Posted on 02 January 2023
Been here a few times for various reasons and on each visit I was left with a disappointing visit. There are signs everywhere in the hospital about healthy living, but the drinks vending machines (6 in total) only had fizzy, full sugar soda in them. Even the ‘Smart Water’ vending machines were completely empty of bottled water. Dirty entrance to A&E, toilets without loo paper and extortionate parking charges for patients.
Visited Don't know on December 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your visits and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
Provided by Care opinion
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Review titled Dire experience in the Urgent Care Centre
Rated 1 star out of 5
by Ian Dawson - Posted on 29 December 2022
Signposted to the Hospital's Urgent Care Centre by NHS111 with a suspected adverse reaction to an antibiotic prescribed for a heavy chest infection: told to arrive within the hour. Arrived 7pm, had an 'Streaming' assessment (definitely not a Triage) and told it was "unlikely to be an adverse reaction to the antibiotic" but they'd test my blood and carry out an ECG. The waiting room was packed out - in excess of 60+. Was advised of a 5hr waiting time, then that was increased to 7hrs then after waiting 2 hours I was advised the waiting time had increased to 10+ hours with 30 patients waiting to be seen ahead of me. I was feeling very ill - rapid breathing, high temperature, ringing in my ears and a viscious cough which was very close to Coughing Syncope. The NHS guidance for a severe chest infection is 'lots of rest, keep hydrated and manage the symptoms with Paracetomol & Ibrufen' I certainly received none of that during my 2 hours of hell in the Urgent Care Centre waiting area so I decided I'd be better off at home and self-administer the NHS guidance...I discharged myself. I have never been so relieved to get out of that Urgent Care Centre - it was hell!. Note to the Manager in Charge: patients present with all sorts of urgent care needs, some can sit bolt upright for 10+ hours on one of the waiting room seats (with no air conditioning), others might need to be lying on a bed or even in a recliner during the 10+ hour wait and preferably in a separate waiting area from the 'walking wounded'...hardly rocket science!. The Urgent Care Centres 'streaming' didn't seem to work either as despite my severe symptoms I got the impression there was a 'first come first served' operation in place on the night of the 28/12/2022 despite NHS England guidance stating patients should be prioritised according to the urgency of the patients need. Advice to others who may need urgent care. ring 999 and ask for an ambulance!
Visited Accident and emergency services on December 2022
Sunderland Royal Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Attended imaging services; staff were friendly, courteous and gave details of procedures to be carried out. I was treated with respect and dignity and felt reassured throughout by staff who performed their duties in a professional manner, pain free and within a supportive framework. Thank you team. Thank you NHS for your great work.
Visited Diagnostic Imaging on December 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Great Experience with ACL Surgery
Rated 5 stars out of 5
by Reiss - Posted on 16 December 2022
I was nervous about my ACL reconstruction surgery when I was admitted to day case. The wait time was only 8 months which is quick for ACL surgery’s (can be up to 3 years). When I was admitted the surgical team and all the nurses were so helpful and kind, they made me feel safe and explained anything I had concerns with. The anaesthetic team were amazing at alleviating my fears and ensuring I was as comfortable as possible during my surgery. It was as they said and I was lights out, when I woke up I was surrounded by amazing nurses, I felt groggy and in a little bit of pain, they listened and gave me pain medication straight away and antibiotics. Moving to the recovery room after I fully woke up, the nurses got me a cup of tea and some food and made sure I was comfortable, they were super speedy with anything I needed and made me feel super comfortable there. When the physio visited he was lovely and so supportive, he went through the routine physio with me and decided I was ready to go home as soon as I felt well enough, I honestly can’t thank him enough for just being so understanding and kind. The nurse who was in the recovery room hand wrote little tips and everything I needed to remember (such as when to take my next medication, when to take the bandage off, what to do and not to do) it was nice to feel like they cared and I wasn’t just another number in a hospital bed. They’re all superstars and I would recommend the hospital and all of the team, honestly all of them. Thankyou
Visited General Surgery on December 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing your experience with us! We're delighted to learn that the care you received was swift and professional.
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Information supplied by City Hospitals Sunderland NHS Foundation Trust