Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Michael Swinney - Posted on 25 October 2022
Had to have bone marrow sample taken.The two nurses who I saw were brilliant. A little discomfort but no pain.They made me feel at ease from the start and throughout.
Visited Don't know on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
Provided by Care opinion
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Review titled A&E
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
we went to a&e were treated with respect also on ward d46. the staff nurses and doctors were amazing not to mention the cleaning and other staff couldn't have asked for better if I had gone private.
Visited Stroke on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
Provided by Care opinion
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Review titled Great teamwork
Rated 5 stars out of 5
by Michael Cowell - Posted on 15 October 2022
I attended s/land Endoscopy unit this morning and was amazed by the way they greeted me and made me feel very comfortable. Explaining everything as it was happening. Best of all very little pain Not what I was expecting Thank you to the marvellous Team that made me feel good and comfortable Michael Cowell
Visited Don't know on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thanks for sharing your experience we're delighted to read that everyone was professional and friendly in every way.
Provided by Care opinion
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Review titled No one told me anything
Rated 4 stars out of 5
by Martin Bulmer - Posted on 03 October 2022
I was taken into A&E for suspected Pneumonia. 1/10/22. I was given a heart trace and a blood test (10 mins) then later a chest X-ray (10 mins) I was actually in A&E for 7.5 hrs and only once did some one say to me you’re next, and that was only because she came in to do my BP. I know it is a busy department and I was a non urgent case, but is it not possible to inform the patients where they are in a queue or what is happening, rather then just leaving them sitting there for hours on end, not knowing what is going on. The staff are great but the information given to the patients is diabolical. I’m diabetic and was feeling hungry after 4 hours I eventually caught a nurse and asked if it was possible to get something to eat. It took 1.5 hrs to find me a sandwich. Please just tell people what is happening?
Visited Accident and emergency services on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your stay and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
Provided by Care opinion
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Review titled Incredibly caring and efficient service.
Rated 5 stars out of 5
by lee monaghan - Posted on 02 January 2023
My experience of the cancer department , from the head of surgery and her team has been nothing short of amazing , prompt efficient and caring. The care I received after surgery in the ward , from the nursing team, is an absolute credit to them and to the head of your surgical team , you must be very proud of your throat team . I can not speak more highly of your team !
Visited Ear, Nose & Throat on September 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
Provided by Care opinion
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Review titled Professional and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
I had a colonoscopy on 19/9/22 and would like to say thank you to all the staff involved during my appointment. I was made to feel calm and comfortable throughout the procedure. Thank you once again to you all.
Visited Don't know on September 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
Provided by Care opinion
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Review titled Outstanding service
Rated 5 stars out of 5
by Holly Kelly - Posted on 04 September 2022
After 3 years of support from the paediatric team, we are eternally grateful for all of their help, support, advice and reassurance they gave my daughter and our family. An outstanding and thorough service. We have nothing but thanks and praise for Sunderland hospital, it’s staff and the NHS. My daughter is now a happy, thriving 3 year old and that is down to the hard-work and dedication of all the staff involved in my daughters care.
Visited Children's & Adolescent Services on August 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that your daughter has been well looked after during her time in hospital.
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2022
After struggling for a few days with toothache I attended the unit today. I couldn't get an appointment anywhere. A dentist and assistant were able to help and the process was swift, professional and I'm extremely grateful they could. Amazing!
Visited Oral and Maxillofacial Surgery on August 2022
Review titled Sunderland Royal Hospital
Replied on 30 August 2022
Thank you for sharing your experience with us! We're delighted to learn that the care you received was swift and professional.
Provided by Care opinion
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2022
This was a re-scan appointment of my 20 weeks scan. I was quite nervous and didnt have the best experience before but the sonographer really put me at ease, explaining what she was looking at. She was so lovely and treat me with kindness and respect. This really made me feel so much better about further appointments, she is a credit to the nhs.
Visited Maternity services on August 2022
Review titled Sunderland Royal Hospital
Replied on 30 August 2022
Hi there, thank you for sharing. All feedback is important to us so that we can continue to learn and improve. We're sorry to hear that you hadn't initially had the best experience, however it's great to learn that during your most recent visit you were put at ease and treat with kindness and respect.
Provided by Care opinion
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Review titled No introduction
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2022
On arriving at houghton pcc there was no introduction from the assisting nurse and person conducting scan. No explanation of the initial procedure. No confirmation of my details. Unfortunately I found the assistant to have no interpersonal skills and her first words to us were who’s this (my mam came with me). When we gave answer ..well you will both have to wear masks. All of which is fine but the tone wasn’t pleasant and given no introduction followed for such an intimate examination it added to my anxiety (which is why my mother attended with me).
Visited Diagnostic Imaging on August 2022
Sunderland Royal Hospital has not yet replied.
Information supplied by City Hospitals Sunderland NHS Foundation Trust