Teddington Memorial Hospital
Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex, TW11 0JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Best Urgent Care
Rated 5 stars out of 5
by Ella Robinson - Posted on 20 January 2025
I attended the urgent care clinic yesterday (Sunday morning, around 9am) after feeling apprehensive about the advice I received from 111 the day before. I truly couldn't have had a more positive experience at Teddington Memorial. I was seen by a fantastic nurse who was as professional as she was jolly, and put me right to ease, or at least as much to ease as you can be whilst your tonsil is bleeding! The process in it's entirety of sat in the waiting room to being referred and shipped off to St. George's for further reviewal was 45 minutes! I truly can't sing your praises enough. Thank you so much!
Visited Urgent Treatment Centre on January 2025
Review titled Teddington Memorial Hospital
Replied on 23 January 2025
Thank you for your feedback. We are grateful for all feedback received and will pass your comments to the team.
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Review titled Great process management and care
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2025
A well run urgent care centre staffed by people who have empathy and skill. Clear processes and communication in a clean and cared for environment. The process was smooth and well managed. The nurse practitioner who provided medical aid was excellent and brilliantly enthusiastic for 8am on a cold Sunday. The skills show and communication provided throughout was of the highest standard. Tax payers money well spent and the department has a positive and supportive culture towards it service users.
Visited Urgent Treatment Centre on January 2025
Review titled Teddington Memorial Hospital
Replied on 16 January 2025
Thank you for your feedback. We are grateful for all feedback received and will pass your comments to the team.
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Review titled No help
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2024
My husband attended at 8am this morning with a black upper eyelid which he noticed when he woke up Thursday morning. A mystery. I encouraged him to go to walk in. His treatment? Stereotyping and patronising attitude from triage nurse & doctor she brought to him. She suggested he'd been drinking/in a fight. Doctor suggested same and maybe he had forgotton (due to drinking) or indeed been assaulted at home. My husband rarely has a drink and does not fight. He works long hours. We are so disappointed and let down by these 2 staff members at Teddington Walk-In. Have always had brilliant service but this is a shocking experience. My husband has been left annoyed and worried about his eye. No help, just prejudice for a 68 yr old Irish man. Shame on you both.
Visited Urgent Treatment Centre on October 2024
Review titled Teddington Memorial Hospital
Replied on 28 October 2024
Thank you for your feedback about the service at the Urgent Treatment Centre, Teddington Memorial Hospital. I am sorry to hear of your husband's experience. Please email PALS.HRCH@NHS.NET with his details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Absolute rubbish and racist
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
Sat there with my child who eventually needed stitches , turned away after waiting for 25 mins and more, The staff was so rude , didn’t even bother to look at the child, shameful.
Visited Urgent Treatment Centre on September 2024
Review titled Teddington Memorial Hospital
Replied on 10 September 2024
Thank you for your feedback about the service at the Urgent Treatment Centre in Teddington Memorial Hospital. I am sorry to hear of your experience and apologise for the distress caused. Please email PALS.HRCH@NHS.NET with your child's details, for us to investigate the incident and provide you with feedback on the outcome and learning.
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Review titled Excellent Service
Rated 5 stars out of 5
by Rachel - Posted on 17 August 2024
Excellent friendly staff on reception, nursing and in X-ray. Amazing snack shop and free parking. Made my trip on crutches much easier. In and out within an hour. Will avoid A&E and go here when possible in the future!
Visited Urgent Treatment Centre on August 2024
Review titled Teddington Memorial Hospital
Replied on 03 September 2024
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Very effective Nursing
Rated 5 stars out of 5
by Dennis - Posted on 07 August 2024
Arrived with a long-standing leg wound on 07.08.24. Once again I received prompt, polite and professional treatment. On this occasion I was seen by a nurse whose assessment put my situation into context and suggested a new treatment path. She gave me clear advice as to steps I could take and was so concerned that she phoned me shortly after I left to say that she had made an appointment with my GP for 2pm the following day. Awesome. A credit to the unit, her profession and the NHS. I am sure that my late mother, a nursing sister, would be pleased at her work. Thank you NHS.
Visited Urgent Treatment Centre on August 2024
Review titled Teddington Memorial Hospital
Replied on 08 August 2024
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Professional service
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
I recently attended this hospital where I was greeted by a young man who took my details. He was courteous and professional. I waited a short period to see a charming doctor who calmed my worries and dealt with me in a kind professional manner. Excellent service all round.
Visited Urgent Treatment Centre on August 2024
Review titled Teddington Memorial Hospital
Replied on 03 September 2024
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled Exemplary urgent care
Rated 5 stars out of 5
by Thomas - Posted on 06 July 2024
As a visitor to the UK, I did not know procedures nor what to expect. My experience at the Teddington walk-in centre impressed in many ways. The triage system was efficient, and the paperwork minimal. While the facility was understaffed, every staff member was thoughful and not showing any of the inevitable stress. The clinic was full of people with a wide range of urgent medical needs. The natural efficiency of the operation helped. My situation required a relatively straighforward diagnosis and a prompt medication prescription to treat. I was seen by the physician within an hour of first arrival and was out the door shortly thereafter. I was able to continue my holiday without feeling so sick. My sincere thanks to the volunteer, the reception staff, the triage nurse and the physician who were are fantastic.
Visited Urgent Treatment Centre on July 2024
Review titled Teddington Memorial Hospital
Replied on 08 July 2024
Thank you for your positive feedback which we will share with the team. The team will be pleased to know that their patients appreciate the work they do.
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Review titled This is the NHS at its best
Rated 5 stars out of 5
by Tricia - Posted on 16 June 2024
I went to the walk in centre on a Sunday morning and found the staff to be patience, friendly, caring, and very efficient. I was seen promptly by a clinician who was extremely knowledgeable and explained everything clearly; all in less than an hour. Thank you, you are all a credit the profession.
Visited Urgent Treatment Centre on June 2024
Review titled Teddington Memorial Hospital
Replied on 17 June 2024
Thank you for your positive feedback about the Urgent Treatment Centre in Teddington. I have passed your kind feedback to the service so they can share with the team.
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Review titled Referred to Hospital, phoned 5 times, no one will call me back!
by Anonymous - Posted on 22 May 2024
I went to my GP and they sent a referral through the app stating: "You need to choose your clinic." The app said call the number for Teddington Hospital. I phoned on 22 April, I was told someone would phone me back. No one called me, so I phoned again the next week. I have phoned 5 times! Still no answer! I cannot believe that no one can phone me to say there is a wait list or whatever reason for not making contact, but no one has phoned me so I guess I will not get the treatment. The last phone call I had with an individual I was in tears and they said in a rude tone: "if it is that bad go to the hospital." I do not have private health insurance, so I went to a private hospital and I had to pay over £1,500 out of pocket so far. So, no, I would not recommend this hospital because they cannot be bothered to call patients back!!!!!
Visited Don't know on May 2024
Review titled Teddington Memorial Hospital
Replied on 22 May 2024
Thank you for sharing your feedback. We understand that you have already been in touch with our PALS team regarding this issue. Rest assured, we are working to address your concerns and will be in touch with you soon. We appreciate your patience as we work towards a resolution.
Information supplied by Kingston and Richmond NHS Foundation Trust