The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled great staff
Rated 5 stars out of 5
by kevin gerhard - Posted on 24 November 2022
i was in cardiology day unit for a icd/pacemaker change, the staff from nurses, doctors,and surgeons were all brilliant they made me feel at ease,i am very happy with the way things went.
Visited Cardiac services (community) on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Kevin, Thank you for your comments in relation to the Cardiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
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Review titled Excellent treatment / Departmental contact - very poor
Rated 5 stars out of 5
by Joyce McArthur - Posted on 28 November 2022
I have tried to contact by phone on 9 occasions this morning but find it impossible to reach an appropriate phone line. The ones suggested either say ring back as busy or leave a message. As I am out for the rest of the day I am concerned that I don't get my query resolved any time soon. Sorting a simple problem should not leave a patient feeling stressed or distressed.
Visited Rheumatology on November 2022
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Joyce, Thank you for your feedback in relation to the issues you have had communicating with the hospital departments. I am very sorry you have had to contact us about your poor experience surrounding communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled A circumcision and penile biopsy
by oldmanj02 - Posted on 24 November 2022
I was there for 7:30 am. I was treated very well from start to finish. I could not fault this procedure at all. The team put me at ease, and I was home for 1 pm.
Visited November 2022
Provided by Care opinion
Review titled The James Cook University Hospital
Replied on 24 November 2022
Dear Oldmanj02, Thank you for taking the time to write about your experience with our Urology service. We will of course share your feedback with the team, who will be very appreciative of your kind comments.
Provided by Care opinion
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Review titled New pacemaker battery
Rated 5 stars out of 5
by Tracey Dixon - Posted on 02 December 2022
From start to finish I was treated extremely well. Y anxiety was high but staff on cardiology day surgery and in the catherisation lab were brilliant they put me at ease and went the whole hog to make me relax and go through the procedure x Can't thank these amazing people enough .
Visited Cardiology on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Tracey, Thank you for your comments in relation to the Cardiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments will be shared with the appropriate members of staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Eve Patient Experience Officer
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Review titled Great Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2022
I would like to say thank you to the doctor who went over and beyond in helping me today. This was the second time in Childrens A & E this week! Just wish the first experience I had in A & E was the same! The doctor was amazing and deserves a pay rise ! He listened and recognised that a child of 10 years of age needed some help in trying to get him better and not just leaving him in discomfort. The doctor reassured me that I could go back to A & E if the symptoms got worse, on the first visit to A & E we were made to feel like a burden this should never be the case for anyone especially when it’s a child. Thank you again to the lovely Doctor who was genuinely concerned . He prescribed medication yet 2 days before he was sent home in discomfort with nothing.
Visited Children's & Adolescent Services on November 2022
Review titled The James Cook University Hospital
Replied on 11 October 2023
Good morning, Thank you for your feedback in relation to the children and young people’s emergency department, at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment received, will be shared with the appropriate members of staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on the positive experience you and your son received. If you wish to discuss your initial experience in Accident and Emergency, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards Eve Patient Experience Officer
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Review titled Rude midwifes/nurses on maternity ward
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2024
Only doctors/consultants were brilliant! Nurses/midwifes should go back to school and learn how to treat their patients. Before birth, no one gave me a glass of juice, even after myself being polite, repeatedly asking. I was told yes, but being ignored. After c-section, on the ward, she told me off not to fall asleep, to bottle feed my baby, but no help at all. I was obviously under anesthesia effect still. Everyone new mother had curtain on, they asked me to keep mine off, ''for checks" You stand up and do checks, not watching me sitting on your chair. I know when nurses and doctors put heart in what they do, I am also a nurse, but maternity nurses and midwifes didn't. After birth,
Visited Maternity services on November 2022
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust