The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Well cared for
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2023
Throughout my pregnancy, labour, and recovery I felt well taken care of. Pros; supportive staff, fast responses, really friendly, advocated for me and my needs. Members of staff were so supportive with me to take care of my baby, and helped me to get rest when I really needed it. I had a student as well as a midwife in my delivery and they kept me well informed throughout even when they had their medical huddles in my room with other professionals. Cons; I would have liked more input from lactation specialist after birth, but my mind was too scattered to remember they came by once.
Visited Maternity services on April 2023
Review titled The James Cook University Hospital
Replied on 16 November 2023
Good morning, Thank you for your feedback in relation to the obstetrics team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received at James Cook University Hospital will be shared with staff who I am sure will be delighted to receive them. If you wish to raise any issues around advice regarding lactation, you may wish to phone the Patient Experience Department on 01642 854807 or you can email us at stees.patient.experience@nhs.net. Kind regards, Tracy Patient Experience Officer
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Review titled Consultation in a Cupboard
Rated 2 stars out of 5
by Mrs Robinson - Posted on 01 April 2023
As a woman I would expect equal treatment of all genders across a hospital. Indeed after being given a timed appointment in main Out Patients. I duly turned up to find myself ushered into a corridor opposite the toilets and two seats. It got worse when I was ushered into a junk cupboard with literally no space for a chair to sit down. Or a wheelchair, so it's discriminatory towards people with disabilities under the Equality Act (2010). After a consultation of around 7/8 mins women are despatched with what cancer services describe a a "bespoke" prosthesis. The items are unwearable and as one nurse who had breast cancer herself described as so heavy to wear. You would get a back injury after only a few hours. The bras weren't much better with straps so wide in order to hold up these heavy lead like items that belong in the 1970/80s. What a waste of money, and insult to women of all ages. Come on James Cook hospital what decade or century or we in?
Visited Breast cancer services on March 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Mrs Robinson, Thank you for your feedback in relation to your experience with Main Outpatients and Cancer Services. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Great Hospital Lousy Parking
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
Trying to find disabled parking anywhere is impossible, people parking on double yellow and red lines blocking the way. Took over 30mins to find a space nowere near where I needed to be. Being mobility impaired I found this very stressful and painful. Bad news I have to do it again tomorrow so two 70 mile round trips to have a heart monitor fitted and returned. A simple proceedure my local GP could easily have done or my local hospital (University of Durham) which is a 5min drive with plenty of accessible parking. Please sort out the parking, every car park is overflowing onto the roadways. I would never come here again given the choice.
Visited Cardiology on March 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to your experience with attempting to find a disabled parking spot at The James Cook University Hospital. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Brilliant service
Rated 5 stars out of 5
by Julie Mitchell - Posted on 03 February 2023
I had time attend AnE today, every nurse I seen was amazing, I had a dr called Mr Fenwick,he was brilliant very caring and helpful, all I can say is thank-you so much,my visit was so wonderful and everything I seen was so professional,
Visited Accident and emergency services on February 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Julie, Thank you for your comments in relation to the Accident and Emergency team at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. Please be assured that your kind comments on the care and treatment you received will be shared with the appropriate staff members, who I am sure will be delighted to receive them. Kind regards, Eve Patient Experience Officer
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Review titled No specialist nurses available
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
There are never any specialist Breast cancer nurses available by appointment or telephone. Only pamphlets given by Consultants to take the place of actual cancer nurses. Patients are cast adrift without the proper assistance required. Male consultants believe a nurse can be outsourced by a leaflet or helpline number to a charity? Ridiculous.
Visited Breast cancer services on February 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to not being able to speak with a specialist nurse. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled James Cook hospital is first class!
Rated 5 stars out of 5
by Maxine McGill - Posted on 15 February 2023
I was on day unit, after being taken there by ambulance suffering chest pains and difficulty breathing. I had angiogram then taken to ward 29. ...I was looked after by great nurses. I am very impressed by the high standards.
Visited Cardiology on February 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Maxine, Thank you for your comments in relation to Ward 29 at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received will be shared with the relevant staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us. Kind regards, Eve Patient Experience Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Stacey Broadley - Posted on 15 January 2023
I recently visited James cook for an operation. I was admitted to the women's surgical ward and from walking in the staff were amazing. I was very nervous and made me feel so relaxed. They explained the procedure thoroughly. Huge thank you to the anesthetist who knew I was a little worried and were chatting away to keep my mind off what was happening. The surgeon has done an amazing job and I don't even think I'll be left with a scar. Nobody wants to have an operation but if I was to ever need another I would always choose this hospital and wouldn't feel so anxious. The lady who looked after me on the ward after who had a cup of tea ready and waiting for me when I came round, you are the best. Just what I needed. Thank you everyone you were amazing I hope you understand what a fantastic job you are doing and how much the kindness you show means to people. I was so keen to check out and get back to the kids that I totally forgot to say a massive thank you. I hope this reaches you and you know how much I appreciate everything
Visited Don't know on January 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Stacey, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled caring staff member in radiology
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
i would like to thank the wonderful staff in the radiology department, one in particular. my partner who is my carer had his CT scan and i struggle to be alone due to extreme panic attacks. whilst waiting i had an attack, the lady, a CT assistant came and sat with me, calmed me down, held my hand and talked to me. What a caring, helpful lady, thank you. Top class care all round. In addition, i would like to add that the hospital is really well designed. In particular the fantastic garden areas throughout all the different places in the hospital. They are so beautiful and calming.
Visited Diagnostic Physiological Measurement on December 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Good afternoon, Thank you for your comments in which you express your gratitude for the care received from the Radiology department at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Poor service from some of the nurses.
Rated 3 stars out of 5
by Anonymous - Posted on 24 March 2023
I attended A & E the week before Christmas and was diagnosed with pneumonia and sepsis. I was out of it and had no recollection of the event. The majority of the nurses were acceptable of my condition. I was faecally incontinent and one of the nurses stated to my husband that she had other patient to look after and could not attend to me all night. As a result of her statement my husband provided the continence care that I needed until there was a bed available for me on the ward. The nurse involved should have realised how poorly I was and I had no control of my actions. Take a look at yourself and hope that this does not happen to one of your family members.
Visited Accident and emergency services on December 2022
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Patient, Thank you for your feedback in relation to the A & E Department at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had reason to contact us. If you wish to discuss your concerns, please contact the Patient Experience Department by phoning 01642 854807 or you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Fantastic experience
Rated 5 stars out of 5
by Sophie Tennant - Posted on 02 December 2022
I was induced 2 weeks early with my second child earlier this month. From the minute we arrived in the induction suite to the moment we were discharged from the neonatal ward the following morning, we received the best possible care. The midwives who looked after us were competent, thorough and personable. They did everything they could to make it a positive and enjoyable experience and we couldn’t be more grateful for their excellent care.
Visited Maternity services on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Sophie, Thank you for your feedback in which you express your gratitude for the care and treatment received from the Women and Children service at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust