The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled great staff
Rated 5 stars out of 5
by kevin gerhard - Posted on 24 November 2022
i was in cardiology day unit for a icd/pacemaker change, the staff from nurses, doctors,and surgeons were all brilliant they made me feel at ease,i am very happy with the way things went.
Visited Cardiac services (community) on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Kevin, Thank you for your comments in relation to the Cardiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
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Review titled Excellent treatment / Departmental contact - very poor
Rated 5 stars out of 5
by Joyce McArthur - Posted on 28 November 2022
I have tried to contact by phone on 9 occasions this morning but find it impossible to reach an appropriate phone line. The ones suggested either say ring back as busy or leave a message. As I am out for the rest of the day I am concerned that I don't get my query resolved any time soon. Sorting a simple problem should not leave a patient feeling stressed or distressed.
Visited Rheumatology on November 2022
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Joyce, Thank you for your feedback in relation to the issues you have had communicating with the hospital departments. I am very sorry you have had to contact us about your poor experience surrounding communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled A circumcision and penile biopsy
by oldmanj02 - Posted on 24 November 2022
I was there for 7:30 am. I was treated very well from start to finish. I could not fault this procedure at all. The team put me at ease, and I was home for 1 pm.
Visited November 2022
Provided by Care opinion
Review titled The James Cook University Hospital
Replied on 24 November 2022
Dear Oldmanj02, Thank you for taking the time to write about your experience with our Urology service. We will of course share your feedback with the team, who will be very appreciative of your kind comments.
Provided by Care opinion
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Review titled New pacemaker battery
Rated 5 stars out of 5
by Tracey Dixon - Posted on 02 December 2022
From start to finish I was treated extremely well. Y anxiety was high but staff on cardiology day surgery and in the catherisation lab were brilliant they put me at ease and went the whole hog to make me relax and go through the procedure x Can't thank these amazing people enough .
Visited Cardiology on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Tracey, Thank you for your comments in relation to the Cardiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments will be shared with the appropriate members of staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Eve Patient Experience Officer
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Review titled Great Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2022
I would like to say thank you to the doctor who went over and beyond in helping me today. This was the second time in Childrens A & E this week! Just wish the first experience I had in A & E was the same! The doctor was amazing and deserves a pay rise ! He listened and recognised that a child of 10 years of age needed some help in trying to get him better and not just leaving him in discomfort. The doctor reassured me that I could go back to A & E if the symptoms got worse, on the first visit to A & E we were made to feel like a burden this should never be the case for anyone especially when it’s a child. Thank you again to the lovely Doctor who was genuinely concerned . He prescribed medication yet 2 days before he was sent home in discomfort with nothing.
Visited Children's & Adolescent Services on November 2022
Review titled The James Cook University Hospital
Replied on 11 October 2023
Good morning, Thank you for your feedback in relation to the children and young people’s emergency department, at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment received, will be shared with the appropriate members of staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on the positive experience you and your son received. If you wish to discuss your initial experience in Accident and Emergency, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards Eve Patient Experience Officer
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
I know I have an appointment on a specific date but they have not given me a time. The date is coming up so I tried to call the rheumatology appointments line. The automated system says I need to speak to the receptionists but then connects me to another automated message which says "the receptionists are busy" and hangs up. I have tried at various times of day and the result is always the same.
Visited Rheumatology on October 2022
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Patient, Thank you for your feedback in relation to the Rheumatology Department at South Tees Hospitals NHS Foundation Trust, although I am very sorry you have had cause to contact us. If you wish to pursue these concerns further, please contact the Patient Experience Department by phoning 01642 854807 or emailing stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Colin Rowcroft - Posted on 02 November 2022
Top quality service fitting my pacemaker. Most impressive teamwork. As on previous occasions at James Cook, I received the very best of pleasant, helpful and high quality, attention in all aspects of my visit. Thank you all so much.
Visited Cardiothoracic surgery on October 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Colin, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to the Cardiology service. Kind regards, Eve Patient Experience Officer
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Review titled Cardiology Dept. Ward 29
Rated 5 stars out of 5
by GERALD OLIVER - Posted on 15 November 2022
It is difficult to put into words how grateful I am to the amazing staff of Ward 29, The Consultants and surgeons in Theatre. Having never suffered from any serious illnesses before, I was in total shock at my situation and the thought of having to undergo a medical procedure was doing nothing to help my heart rate. The Cardio Nurses were amazing, explaining the how and why it was necessary plus any possible negative outcomes. The way the information was relayed to me filled me with confidence and I knew I was in safe hands. The surgeon and his team were superb, again explaining everything to me and completed the 'text book' procedure. Your skills mean I should have a long and healthy life and for this I will be forever grateful. Thank you to all the staff on Ward 29, you really are a Team of Angels x.
Visited Cardiology on October 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Gerald, Thank you for your feedback regarding the care and treatment you received at The James Cook University Hospital, South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments will be shared with the Cardiology Department, Ward 29, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
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Review titled Exceptional care
Rated 5 stars out of 5
by JOHN LAX - Posted on 23 October 2022
I visited to receive information regarding my upcomingprostate surgery. The nurse took time to explain exactly what to expect before and after my surgery. She was extremely professional and very friendly and explained everything in detail. She took time to reassure me and to listen to my questions and provide answers. Overall a very good experience.
Visited Prostate Cancer Service on September 2022
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear John, Thank you for your further feedback in relation to the care you received at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Tracy Patient Experience Officer
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Review titled Thank you Opthamology!
Rated 5 stars out of 5
by A Status Quo fan - Posted on 15 September 2022
I have today had Cataract Surgery. I was so, so impressed with the team! From the nurse who looked after me pre op to the theatre staff and surgeon. All were kind, skilled and extremely professional. Thank you. You all made something I had dreaded easy. Well done to all on the day unit!
Visited Cataract Surgery on September 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Patient, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers in Ophthalmology, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust