The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
A & E are excellent in communicating with me, a worried relative of an elderly patient. They must be run off their feet in A & E but were so kind, caring and informative when I called for updates - well done A & E and Thank you.
Visited Accident and emergency services on March 2024
The James Cook University Hospital has not yet replied.
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Review titled Great treatment and aftercare
Rated 5 stars out of 5
by Alan - Posted on 29 March 2024
Thank you for the excellent care given during my recent vascular surgery. I couldn’t speak more highly of the team and the aftercare on Ward 28. Everyone involved in my surgery and afterwards on Ward 28 conveyed a genuine interest and regard for my well being
Visited Vascular surgery on March 2024
The James Cook University Hospital has not yet replied.
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Review titled Well cared for
Rated 4 stars out of 5
by Philip Paton - Posted on 04 April 2024
Good experience. The wards were efficient and nursing team very kind and considerate throughout. May I thank everybody.
Visited Cardiothoracic surgery on March 2024
The James Cook University Hospital has not yet replied.
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Review titled Faultless !
Rated 5 stars out of 5
by Allison Jones - Posted on 28 February 2024
I can't thank the staff on Ward 8 enough . Everyone was lovely ! I genuinely can't think of anything other than the best ,from when I arrived from Darlington Memorial last Wednesday to discharge Friday .faultless ! The team before ,during & after kidney stent , including nurses ,doctors & ancillary was 1 st class even sending me home in a car on my own to Darlington . Thank you so much !!
Visited Urology on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Had my second Prostate Transperineal Biopsy yesterday at James Cook yesterday, a sensitive and undignified procedure but the team were totally reassuring, sensitive, professional but informal. I thank them but would also want to say to "us blokes", don't be embarrassed seeking help over our "bits". Our fears are their bread and butter and they were just brilliant! Thanks. Bob
Visited Prostate Cancer Service on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Not quite great nursing care
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2024
Short admission for removal of bladder tumour pre assessment fine all staff friendly and helpful. Problems after surgery three times in the night bed was soaken due due catheter leaking as draining bag was full to the brim and obviously causing back pressure “ I should point out I am a retired nurse with 47 years experience and worked in urology theatre and on the wards” My biggest moan is when I was told “ Darling you have to do a big wee wee before we can let you go home It’s rather obvious staff feel anyone of an old age must be suffering from cognitive impairment. Holistic approach to the nursing staff is either anathema or an enigma I don’t know,on a lighter note the food served or rather thrown at you was awful.
Visited Urology on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Caring and compassionate staff
Rated 5 stars out of 5
by JULIE WILLIAMS - Posted on 06 June 2024
Having visited hospital for toe fusion and with my elderly mother, through ambulances, A&E , acute care and Renal ward 4, my personal experiences have been of smiling, professional, patient focused staff and a large, clean hospital. The staff get to know you and listen to you.
Visited Orthopaedics on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Exceptional life savers
Rated 5 stars out of 5
by A & M Sch - Posted on 20 February 2024
My husband was transferred by blue light ambulance from Durham for an urgent procedure. From the moment we arrived on 16/2/24 until discharge from Coronary Care Unit on 19/2/24 the care was outstanding. Every member of the team work like a well oiled machine, they’re compassionate, sympathetic and superb at their job. We were obviously terrified at the thought of what was happening on our arrival, but the team explained everything and put us at ease. The care on this unit is phenomenal and deserves high praise. Even on discharge day, all members of the cardiac team updated my husband on what to expect, how to cope with any challenges and gave him time to ask questions. This is how the National Health Service should be.
Visited Cardiology on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Superb service
Rated 5 stars out of 5
by Malcolm Wilks - Posted on 26 February 2024
After seeing specialist / surgeon I was promptly dealt with for a detached retina. All the staff in the day car could not of been better. Thanks again.
Visited Ophthalmology on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Great Service!
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Huge thank you to staff in the Opthalmology Unit at James Cook Hospital for their service. After a few worrying days over the Christmas period, the consultant put my mind at rest (eye problem due to me getting older apparently, but no treatment required thankfully). In total, I was there approximately 30 minutes, which is excellent in this day and age.
Visited Ophthalmology on January 2024
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust