The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I have called this department numerous times to discuss a hospital admission and left several messages but not one return call. medication for epilepsy is still incorrect
Visited Neurology on August 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to the issues you have had communicating with the hospital department. I am very sorry you have had to contact us about your poor experience surrounding communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled excellent service
Rated 5 stars out of 5
by chris Petty - Posted on 10 August 2023
The trauma unit was very well run and the staff were brilliant. Food good too! Very attentive in finding out exactly what was going on inside my body.
Visited Major trauma on August 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Chris, Thank you for your comments in which you express your gratitude for the care and treatment received at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled What a fabulous team.
Rated 5 stars out of 5
by Alan Jobling - Posted on 31 August 2023
What a great team of Doctors and Tech staff. I was in the department to have my crt implant as they put it tweaked. from the moment I arrived I was put at ease I was also told in plane English what was going to happen and what I could expect from what was being done. I would like to thank these people for there professionalism in the way I was treated I have and always will have the greatest respect and confidence in the nhs. Again my heartfelt thanks.
Visited Cardiology on August 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Alan, Thank you for your comments in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Tracy Patient Experience Officer
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Review titled Lovely staff
Rated 5 stars out of 5
by tony - Posted on 10 July 2023
My Wife of 85 was rushed blue like from near Scotch Corner with open break to her leg. From the moment she arrived in resus the care and kindness of All staff has been fantastic, they also extended this kindness to me whilst visiting. She is hoping to be transferred nearer to home in Manchester but will be sorry to say goodbye to all who have cared for her. The Ambulance drivers (who were also super) said she could not be coming to a better hospital. Thank you all and I only wish the politians would realize you are worth more than them and train drivers. Good luck with your claims
Visited Orthopaedics on July 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Tony, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Tracy Patient Experience Officer
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Review titled Excellent staff
Rated 5 stars out of 5
by Mavis Hollinworth - Posted on 22 July 2023
Ward 31bay4 ,was admitted with severe pain and breathing difficulties the nurses and auxiliary staff were beyond helpful and caring could not be more impressed and pleased with their care and support thankyou girls and fellas xx
Visited Haematology on July 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Mavis, Thank you for your feedback in relation to Ward 31, at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received will be shared with relevant staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Eve Patient Experience Officer
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Review titled A & E staff fantastic
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2023
Staff at A & E were lovely , looked after my son with care and dignity. He was moved to ward 1 early hours of the morning , he was not in a good place mentally . Due to the medication he had taken he was very confused, restless and delusional . He was put on a ward with other patients.Due to the medication he had taken his behaviour was very erratic, but not aggressive.Upset me straight away to see the night staff had got the security onto the ward , due to his confused state of mind . I understand about having to protect other patients and staff, but this happened within the first 5 - 10 minutes of being on the ward, which wasn’t helpful to my son , seeing these large men in uniform around him. These security staff were trying to get him to settle in bed , I didn’t know that security staff should actually be interacting with the patients and telling them what to do , as my son didn't know what he was doing , I would like to think that his condition at that time was not talked about to staff that didn’t need to know , they are not medically trained ?? Some of the staff I would say , had no nursing skills at all , no compassion and no time for my son. Throughout the night , which he remained awake until early next morning , I noticed how some staff were quite bothered by his presence , having to watch him constantly , and discussing him with looks of dissaprovement, being on that ward. He ended up getting put into a side ward ,as other patients were disturb by him being there , which should have been done straight away , coming from A& E . Throughout the night , from the side ward , I could hear some of the staff were constantly complaining about other patients on the ward , which is very unprofessional in my eyes . It went on most of the night twittering on , as you can imagine , I’m with my son who I was very upset and concerned about ,this is not what you want to hear . I wouldn’t say he was offered enough hydration throughout the night either , maybe a few time . What has happened to the nursing profession , some people just do it cause it’s a job , not a vocation. I’m not saying all staff that night were a cause for concern , but some were very unprofessional and this is a cause for concern , watching on it felt very uncomfortable . On a positive note I will say my son is now getting help and support via the mental health team , who came to see him the following day .
Visited Accident and emergency services on July 2023
Review titled The James Cook University Hospital
Replied on 12 October 2023
Good morning, Thank you for your positive feedback in relation to the Accident and Emergency Department. Please be assured that your kind comments will be shared with staff who I am sure will be delighted to receive them. I am very sorry for your son’s experience, as well as your experience, on ward 1 at the James Cook University Hospital. If you would like to discuss your concerns, you may wish to contact the Patient Experience Department on 01642 854807 or you can email stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled SAU and Day case Theatre
Rated 5 stars out of 5
by Christine White - Posted on 11 August 2023
I would just like to thank all the staff , in SAU and DayCase Theatre for all the help they gave me with my operation on July the 20. All the staff were very helpful and explained everything to me and all staff were very happy with a smile on there face. The Theatre staff again, were amazing and explained everything to me. I highly recommend Jame Cook Hospital.
Visited Don't know on July 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Christine, Thank you for your feedback regarding the care you received at The James Cook University Hospital, South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you received from the SAU and Day Case Theatre will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Tracy Patient Experience Officer
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Review titled Great all round
Rated 5 stars out of 5
by Andrew Wall - Posted on 07 June 2023
Im still in at the moment, but want to add this because of the experience. The practice has been great in general, but the staff have all been absolutely fantastic. Every one of them has been entirely helpful with everything, including anyone asks for. And they're also friendly all round too. Just great staff all round.
Visited Neurosurgery on June 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Andrew, Thank you for your feedback regarding the care you received at The James Cook University Hospital, South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. Kind regards, Tracy Patient Experience Officer
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Review titled Cleaners I doubt it
Rated 4 stars out of 5
by Kerry - Posted on 19 June 2023
I was sat in a+e waiting room and seen a young serco cleaner enter the toilet with only a pink/red cloth I presume to clean said toilet room. He then exited the toilet room and continued to use that same cloth to clean the door furniture. Now as a cleaner myself I use a disinfectant to clean a bathroom and use a separate cloth to clean the toilet and don't use that same cloth again. Also when in the a+e cubicle 12 the trolley/bed leavers on the bottom of the bed had dried blood on them. You shouldn't leave hospital with mor germs than you went in with. Cleaners need an overhaul. Disgraceful.
Visited Don't know on June 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Kerry, Thank you for your feedback in relation to cleanliness within the hospital. I am very sorry you have had cause to contact us about your observations of a cleaner and the cleanliness of a bed. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Wasted journey again
Rated 5 stars out of 5
by A.N.Andrew - Posted on 15 June 2023
I got a letter saying my eye appointment would be in 2024 I then get a phone telling me that it had been it had been amended to the 15/6/23 at 1-30 pm if I have trouble with this please telephone as I had no trouble with the appt I did not think l needed to call back l therefore attended to find that nobody knew anything about it.
Visited Ophthalmology on June 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear A. N. Andrew, Thank you for your feedback in relation to the confusion surrounding your eye appointment. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust