The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care and support
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Ward 24 has been providing care for my mum following a number of brain operations . The surgeons, doctors and nurses have been amazing. I can’t thank them enough. I am ever so grateful for their medical skills, care and support they have provided. Absolute heroes xxxx
Visited Neurosurgery on May 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Good afternoon, Thank you for your feedback in which you express your gratitude for the care and treatment received from Ward 24 at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Ward 36
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
Ward 36 - all staff and nurses provided me with excellent care. They’re all a Credit to the NHS all of them!!
Visited Major trauma on May 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Patient, Thank you for your comments in relation to the care and treatment you have received on Ward 36. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Eve Patient Experience Officer
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Review titled Horrendous experience of cancer surgery
by Amazon warrior - Posted on 16 June 2023
From entering this hospital in the early hours of the morning it felt like a factory type production line. It resembled being in a airport but you were simply a piece of luggage. You had to stand beside your hand luggage if you were staying over night. The paperwork was completed by staff who marked you up like a piece of meat. It felt like this is what you were to them. Then you are naked in your dressing gown and marched into surgery. A staff member involved with the surgery asked if they could use my cells or cut off bits for experimentation or research - who knows? I said yes as it wasn't private and I felt under pressure. I then awoke on a hospital bed surrounded by other women. Two had had a hysterectomy, there was constant vomiting in the night. There were only two nurses, one reading a book and the other one who came when the buzzer was pressed. I found it a horrendous experience which I will never erase from my mind. Not the place for major surgery in my view. They want you out the next day asap. It may be ok for small type surgery but not for cancer operations. I found it disgusting and impersonal - no care, just a carrier bag of bandages and dressings and leaflets. Horrendous.
Visited May 2023
Provided by Care opinion
Review titled The James Cook University Hospital
Replied on 21 June 2023
Dear Amazon warrior, I am sincerely sorry to read about your poor experience whilst having your surgery with us, and at such difficult time for you. Please be assured your experience will be shared with the senior nursing team to review. I would invite you to contact the patient experience department, so we can put you in touch with the senior nursing staff, who would be happy to discuss your experience further to identify improvements to their services. Should you wish to do so please contact the Patient Experience Department by telephone: 01642 854807 Email: stees.patient.experience@nhs.net
Provided by Care opinion
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Review titled Amazing care
Rated 5 stars out of 5
by Neil Parkes - Posted on 16 May 2023
I recently spent time as an in patient on Ward 28. The care and support from all the team here was amazing and nothing was never a problem. They all went above and beyond to make sure myself and everyone else on the ward were receiving the care. The team are friendly. Words cannot express the gratitude I have. The team ( Day and Night shift ) are a credit to the hospital and the NHS Thank You 😃😃
Visited Vascular surgery on May 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Neil, Thank you for your comments in relation to the care and treatment received on Ward 28, at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. Please be assured that your kind comments will be shared with staff who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Eve Patient Experience Officer
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Review titled understanding staff
Rated 5 stars out of 5
by Kevin Coote - Posted on 10 May 2023
admitted to ward 8 with 8mm kidney stone on numerous occasions due to lot of pain.suffer from mental health issues and panic attacks. all staff were very understanding and supported all way throu to having stone removed and stent fitted.they made my stay less stressful. Very professional staff and nurse who took stent out kept me calm and thankyou very much
Visited Urology on May 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Kevin, Thank you for your feedback regarding the care and treatment you received on Ward 8. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the appropriate members of staff, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
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Review titled Professional and friendly experience
Rated 4 stars out of 5
by Stephen Paul jackson - Posted on 02 May 2023
Had a visit to Neuro radiology on the 2/5/23, 10:30am. The nurses and doctor i had my treatment with made me feel very comfortable and relaxed. It was a fairly painful procedure, 4 injections in neck, and the Dr and assistants where really good at putting me at ease. All went well, everything explained in detail and procedure was faultless. Many thanks to all.
Visited Neurology on May 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Stephen, Thank you for your feedback in relation to the Neuroradiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received at The James Cook University Hospital will be shared with staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Tracy Patient Experience Officer
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Review titled Incomprehensive planning system
Rated 2 stars out of 5
by JEAN PIERRE RIEP - Posted on 06 May 2023
For a weekend visit in England, my partner had a domestic accident resulting in a 7cm and quite deep flesh wound. At arrival, registration and first assessement went quite smoothly and quick. Then, after a more than one hour wait off to another area, with again more waiting. Then, after practically 2hrs, finally a nurse came to have a look at the fleshwound. Get in the consultant, need more examinations. Ok... Then, change of shift of doctors, and when we asked when she would finally be stitched up, the answer was that the computer decided when it would be her turn. If they had only done everything at once it would have been much more efficient and over and done with. Now, we're up to 5hrs of stay in the hospital, with maybe 15 minutes of actual treatment time. We fully understand that emergency departments are overcrowded and understaffed. But this ridiculous "planning" or "treatment" system is not efficient nor helping at all.
Visited Accident and emergency services on May 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Jean Pierre, Thank you for your feedback in relation to the long wait in the hospital following your partner’s accident. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled a world class service rite here in teesside.
Rated 5 stars out of 5
by peter .b. - Posted on 30 April 2023
whilst i was on ward 32 there is only 1 class of person that works there and them people are "superior" !!!! because that was the class of service i recived before ,during, and after my quad bypass! thankyou very much for everything.
Visited Cardiothoracic surgery on April 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Peter, Thank you for your feedback regarding the care you received at The James Cook University Hospital, South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received on Ward 32 will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Tracy Patient Experience Officer
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Review titled Contacting the department.
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
No one ever answers the phone. This is shabby and unprofessional. I need assistance with pain management - I can’t sleep, my joints are in constant pain.. I need to know the outcome of tests for services that can help me - tests were completed at the end of 2022 and the beginning of 2023. My symptoms are becoming worse. It is truly depressing to think that I am not the only patient in this situation and some people will have been waiting much longer. The inability to reach the rhumatology department by phone is frustrating and demoralising. Patients need to be able to speak to someone - it’s an essential part of the service. You are letting yourselves and us down James Cook. Get your act together.
Visited Rheumatology on April 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to your experience with attempting to contact the Rheumatology Department. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Kept me alive
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I have been to a few appointments and treatment with gynecologists in this hospital and can say felt safe looked after all the way through done so much for me last year with things so thanks so much for all your help
Visited Gynaecology on April 2023
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust