The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Rude midwifes/nurses on maternity ward
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2024
Only doctors/consultants were brilliant! Nurses/midwifes should go back to school and learn how to treat their patients. Before birth, no one gave me a glass of juice, even after myself being polite, repeatedly asking. I was told yes, but being ignored. After c-section, on the ward, she told me off not to fall asleep, to bottle feed my baby, but no help at all. I was obviously under anesthesia effect still. Everyone new mother had curtain on, they asked me to keep mine off, ''for checks" You stand up and do checks, not watching me sitting on your chair. I know when nurses and doctors put heart in what they do, I am also a nurse, but maternity nurses and midwifes didn't. After birth,
Visited Maternity services on November 2022
The James Cook University Hospital has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
I know I have an appointment on a specific date but they have not given me a time. The date is coming up so I tried to call the rheumatology appointments line. The automated system says I need to speak to the receptionists but then connects me to another automated message which says "the receptionists are busy" and hangs up. I have tried at various times of day and the result is always the same.
Visited Rheumatology on October 2022
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Patient, Thank you for your feedback in relation to the Rheumatology Department at South Tees Hospitals NHS Foundation Trust, although I am very sorry you have had cause to contact us. If you wish to pursue these concerns further, please contact the Patient Experience Department by phoning 01642 854807 or emailing stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Colin Rowcroft - Posted on 02 November 2022
Top quality service fitting my pacemaker. Most impressive teamwork. As on previous occasions at James Cook, I received the very best of pleasant, helpful and high quality, attention in all aspects of my visit. Thank you all so much.
Visited Cardiothoracic surgery on October 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Colin, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to the Cardiology service. Kind regards, Eve Patient Experience Officer
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Review titled Cardiology Dept. Ward 29
Rated 5 stars out of 5
by GERALD OLIVER - Posted on 15 November 2022
It is difficult to put into words how grateful I am to the amazing staff of Ward 29, The Consultants and surgeons in Theatre. Having never suffered from any serious illnesses before, I was in total shock at my situation and the thought of having to undergo a medical procedure was doing nothing to help my heart rate. The Cardio Nurses were amazing, explaining the how and why it was necessary plus any possible negative outcomes. The way the information was relayed to me filled me with confidence and I knew I was in safe hands. The surgeon and his team were superb, again explaining everything to me and completed the 'text book' procedure. Your skills mean I should have a long and healthy life and for this I will be forever grateful. Thank you to all the staff on Ward 29, you really are a Team of Angels x.
Visited Cardiology on October 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Gerald, Thank you for your feedback regarding the care and treatment you received at The James Cook University Hospital, South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments will be shared with the Cardiology Department, Ward 29, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust