The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled James Cook hospital is first class!
Rated 5 stars out of 5
by Maxine McGill - Posted on 15 February 2023
I was on day unit, after being taken there by ambulance suffering chest pains and difficulty breathing. I had angiogram then taken to ward 29. ...I was looked after by great nurses. I am very impressed by the high standards.
Visited Cardiology on February 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Maxine, Thank you for your comments in relation to Ward 29 at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received will be shared with the relevant staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us. Kind regards, Eve Patient Experience Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Stacey Broadley - Posted on 15 January 2023
I recently visited James cook for an operation. I was admitted to the women's surgical ward and from walking in the staff were amazing. I was very nervous and made me feel so relaxed. They explained the procedure thoroughly. Huge thank you to the anesthetist who knew I was a little worried and were chatting away to keep my mind off what was happening. The surgeon has done an amazing job and I don't even think I'll be left with a scar. Nobody wants to have an operation but if I was to ever need another I would always choose this hospital and wouldn't feel so anxious. The lady who looked after me on the ward after who had a cup of tea ready and waiting for me when I came round, you are the best. Just what I needed. Thank you everyone you were amazing I hope you understand what a fantastic job you are doing and how much the kindness you show means to people. I was so keen to check out and get back to the kids that I totally forgot to say a massive thank you. I hope this reaches you and you know how much I appreciate everything
Visited Don't know on January 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Stacey, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled caring staff member in radiology
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
i would like to thank the wonderful staff in the radiology department, one in particular. my partner who is my carer had his CT scan and i struggle to be alone due to extreme panic attacks. whilst waiting i had an attack, the lady, a CT assistant came and sat with me, calmed me down, held my hand and talked to me. What a caring, helpful lady, thank you. Top class care all round. In addition, i would like to add that the hospital is really well designed. In particular the fantastic garden areas throughout all the different places in the hospital. They are so beautiful and calming.
Visited Diagnostic Physiological Measurement on December 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Good afternoon, Thank you for your comments in which you express your gratitude for the care received from the Radiology department at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Poor service from some of the nurses.
Rated 3 stars out of 5
by Anonymous - Posted on 24 March 2023
I attended A & E the week before Christmas and was diagnosed with pneumonia and sepsis. I was out of it and had no recollection of the event. The majority of the nurses were acceptable of my condition. I was faecally incontinent and one of the nurses stated to my husband that she had other patient to look after and could not attend to me all night. As a result of her statement my husband provided the continence care that I needed until there was a bed available for me on the ward. The nurse involved should have realised how poorly I was and I had no control of my actions. Take a look at yourself and hope that this does not happen to one of your family members.
Visited Accident and emergency services on December 2022
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Patient, Thank you for your feedback in relation to the A & E Department at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had reason to contact us. If you wish to discuss your concerns, please contact the Patient Experience Department by phoning 01642 854807 or you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Fantastic experience
Rated 5 stars out of 5
by Sophie Tennant - Posted on 02 December 2022
I was induced 2 weeks early with my second child earlier this month. From the minute we arrived in the induction suite to the moment we were discharged from the neonatal ward the following morning, we received the best possible care. The midwives who looked after us were competent, thorough and personable. They did everything they could to make it a positive and enjoyable experience and we couldn’t be more grateful for their excellent care.
Visited Maternity services on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Sophie, Thank you for your feedback in which you express your gratitude for the care and treatment received from the Women and Children service at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled great staff
Rated 5 stars out of 5
by kevin gerhard - Posted on 24 November 2022
i was in cardiology day unit for a icd/pacemaker change, the staff from nurses, doctors,and surgeons were all brilliant they made me feel at ease,i am very happy with the way things went.
Visited Cardiac services (community) on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Kevin, Thank you for your comments in relation to the Cardiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
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Review titled Excellent treatment / Departmental contact - very poor
Rated 5 stars out of 5
by Joyce McArthur - Posted on 28 November 2022
I have tried to contact by phone on 9 occasions this morning but find it impossible to reach an appropriate phone line. The ones suggested either say ring back as busy or leave a message. As I am out for the rest of the day I am concerned that I don't get my query resolved any time soon. Sorting a simple problem should not leave a patient feeling stressed or distressed.
Visited Rheumatology on November 2022
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Joyce, Thank you for your feedback in relation to the issues you have had communicating with the hospital departments. I am very sorry you have had to contact us about your poor experience surrounding communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled A circumcision and penile biopsy
by oldmanj02 - Posted on 24 November 2022
I was there for 7:30 am. I was treated very well from start to finish. I could not fault this procedure at all. The team put me at ease, and I was home for 1 pm.
Visited November 2022
Provided by Care opinion
Review titled The James Cook University Hospital
Replied on 24 November 2022
Dear Oldmanj02, Thank you for taking the time to write about your experience with our Urology service. We will of course share your feedback with the team, who will be very appreciative of your kind comments.
Provided by Care opinion
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Review titled New pacemaker battery
Rated 5 stars out of 5
by Tracey Dixon - Posted on 02 December 2022
From start to finish I was treated extremely well. Y anxiety was high but staff on cardiology day surgery and in the catherisation lab were brilliant they put me at ease and went the whole hog to make me relax and go through the procedure x Can't thank these amazing people enough .
Visited Cardiology on November 2022
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Tracey, Thank you for your comments in relation to the Cardiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments will be shared with the appropriate members of staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Eve Patient Experience Officer
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Review titled Great Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2022
I would like to say thank you to the doctor who went over and beyond in helping me today. This was the second time in Childrens A & E this week! Just wish the first experience I had in A & E was the same! The doctor was amazing and deserves a pay rise ! He listened and recognised that a child of 10 years of age needed some help in trying to get him better and not just leaving him in discomfort. The doctor reassured me that I could go back to A & E if the symptoms got worse, on the first visit to A & E we were made to feel like a burden this should never be the case for anyone especially when it’s a child. Thank you again to the lovely Doctor who was genuinely concerned . He prescribed medication yet 2 days before he was sent home in discomfort with nothing.
Visited Children's & Adolescent Services on November 2022
Review titled The James Cook University Hospital
Replied on 11 October 2023
Good morning, Thank you for your feedback in relation to the children and young people’s emergency department, at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment received, will be shared with the appropriate members of staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on the positive experience you and your son received. If you wish to discuss your initial experience in Accident and Emergency, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards Eve Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust