The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Professional and friendly experience
Rated 4 stars out of 5
by Stephen Paul jackson - Posted on 02 May 2023
Had a visit to Neuro radiology on the 2/5/23, 10:30am. The nurses and doctor i had my treatment with made me feel very comfortable and relaxed. It was a fairly painful procedure, 4 injections in neck, and the Dr and assistants where really good at putting me at ease. All went well, everything explained in detail and procedure was faultless. Many thanks to all.
Visited Neurology on May 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Stephen, Thank you for your feedback in relation to the Neuroradiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received at The James Cook University Hospital will be shared with staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Tracy Patient Experience Officer
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Review titled Incomprehensive planning system
Rated 2 stars out of 5
by JEAN PIERRE RIEP - Posted on 06 May 2023
For a weekend visit in England, my partner had a domestic accident resulting in a 7cm and quite deep flesh wound. At arrival, registration and first assessement went quite smoothly and quick. Then, after a more than one hour wait off to another area, with again more waiting. Then, after practically 2hrs, finally a nurse came to have a look at the fleshwound. Get in the consultant, need more examinations. Ok... Then, change of shift of doctors, and when we asked when she would finally be stitched up, the answer was that the computer decided when it would be her turn. If they had only done everything at once it would have been much more efficient and over and done with. Now, we're up to 5hrs of stay in the hospital, with maybe 15 minutes of actual treatment time. We fully understand that emergency departments are overcrowded and understaffed. But this ridiculous "planning" or "treatment" system is not efficient nor helping at all.
Visited Accident and emergency services on May 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Jean Pierre, Thank you for your feedback in relation to the long wait in the hospital following your partner’s accident. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled a world class service rite here in teesside.
Rated 5 stars out of 5
by peter .b. - Posted on 30 April 2023
whilst i was on ward 32 there is only 1 class of person that works there and them people are "superior" !!!! because that was the class of service i recived before ,during, and after my quad bypass! thankyou very much for everything.
Visited Cardiothoracic surgery on April 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Peter, Thank you for your feedback regarding the care you received at The James Cook University Hospital, South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received on Ward 32 will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Tracy Patient Experience Officer
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Review titled Contacting the department.
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
No one ever answers the phone. This is shabby and unprofessional. I need assistance with pain management - I can’t sleep, my joints are in constant pain.. I need to know the outcome of tests for services that can help me - tests were completed at the end of 2022 and the beginning of 2023. My symptoms are becoming worse. It is truly depressing to think that I am not the only patient in this situation and some people will have been waiting much longer. The inability to reach the rhumatology department by phone is frustrating and demoralising. Patients need to be able to speak to someone - it’s an essential part of the service. You are letting yourselves and us down James Cook. Get your act together.
Visited Rheumatology on April 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to your experience with attempting to contact the Rheumatology Department. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Kept me alive
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I have been to a few appointments and treatment with gynecologists in this hospital and can say felt safe looked after all the way through done so much for me last year with things so thanks so much for all your help
Visited Gynaecology on April 2023
The James Cook University Hospital has not yet replied.
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Review titled Well cared for
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2023
Throughout my pregnancy, labour, and recovery I felt well taken care of. Pros; supportive staff, fast responses, really friendly, advocated for me and my needs. Members of staff were so supportive with me to take care of my baby, and helped me to get rest when I really needed it. I had a student as well as a midwife in my delivery and they kept me well informed throughout even when they had their medical huddles in my room with other professionals. Cons; I would have liked more input from lactation specialist after birth, but my mind was too scattered to remember they came by once.
Visited Maternity services on April 2023
Review titled The James Cook University Hospital
Replied on 16 November 2023
Good morning, Thank you for your feedback in relation to the obstetrics team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received at James Cook University Hospital will be shared with staff who I am sure will be delighted to receive them. If you wish to raise any issues around advice regarding lactation, you may wish to phone the Patient Experience Department on 01642 854807 or you can email us at stees.patient.experience@nhs.net. Kind regards, Tracy Patient Experience Officer
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Review titled Consultation in a Cupboard
Rated 2 stars out of 5
by Mrs Robinson - Posted on 01 April 2023
As a woman I would expect equal treatment of all genders across a hospital. Indeed after being given a timed appointment in main Out Patients. I duly turned up to find myself ushered into a corridor opposite the toilets and two seats. It got worse when I was ushered into a junk cupboard with literally no space for a chair to sit down. Or a wheelchair, so it's discriminatory towards people with disabilities under the Equality Act (2010). After a consultation of around 7/8 mins women are despatched with what cancer services describe a a "bespoke" prosthesis. The items are unwearable and as one nurse who had breast cancer herself described as so heavy to wear. You would get a back injury after only a few hours. The bras weren't much better with straps so wide in order to hold up these heavy lead like items that belong in the 1970/80s. What a waste of money, and insult to women of all ages. Come on James Cook hospital what decade or century or we in?
Visited Breast cancer services on March 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Mrs Robinson, Thank you for your feedback in relation to your experience with Main Outpatients and Cancer Services. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Great Hospital Lousy Parking
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
Trying to find disabled parking anywhere is impossible, people parking on double yellow and red lines blocking the way. Took over 30mins to find a space nowere near where I needed to be. Being mobility impaired I found this very stressful and painful. Bad news I have to do it again tomorrow so two 70 mile round trips to have a heart monitor fitted and returned. A simple proceedure my local GP could easily have done or my local hospital (University of Durham) which is a 5min drive with plenty of accessible parking. Please sort out the parking, every car park is overflowing onto the roadways. I would never come here again given the choice.
Visited Cardiology on March 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to your experience with attempting to find a disabled parking spot at The James Cook University Hospital. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Brilliant service
Rated 5 stars out of 5
by Julie Mitchell - Posted on 03 February 2023
I had time attend AnE today, every nurse I seen was amazing, I had a dr called Mr Fenwick,he was brilliant very caring and helpful, all I can say is thank-you so much,my visit was so wonderful and everything I seen was so professional,
Visited Accident and emergency services on February 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Julie, Thank you for your comments in relation to the Accident and Emergency team at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. Please be assured that your kind comments on the care and treatment you received will be shared with the appropriate staff members, who I am sure will be delighted to receive them. Kind regards, Eve Patient Experience Officer
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Review titled No specialist nurses available
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
There are never any specialist Breast cancer nurses available by appointment or telephone. Only pamphlets given by Consultants to take the place of actual cancer nurses. Patients are cast adrift without the proper assistance required. Male consultants believe a nurse can be outsourced by a leaflet or helpline number to a charity? Ridiculous.
Visited Breast cancer services on February 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to not being able to speak with a specialist nurse. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust