The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry, Shropshire, SY10 7AGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A great Hospital
Rated 5 stars out of 5
by Michael HOLLAND - Posted on 28 September 2024
I had surgery on 3rd September 2024 on my Femur. I wish to thank all involved for the very kind attention I received prior and after the operation. I had to stay on Oswald Ward for 17 days recuperating after and the attention given to me by all the staff was truly memorable for their professionalism and kindness. One could not have wished for greater care in a clean, well run Hospital. Please forward my best wishes to all the Staff for all the help that they have supported me with.
Visited Orthopaedics on September 2024
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 04 October 2024
Dear Mr Holland Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. I will now forward them onto all those mentioned for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris, Clinical Governance Admin Assistant
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Review titled Fabulous hospital
Rated 5 stars out of 5
by Karen Wootton - Posted on 28 September 2024
My mum had an operation on her wrist here yesterday. Could not believe the standard of the hospital or the level of care. We have thankfully not needed too much time in hospitals in the past and listening to the media, it may sound silly, but I honestly did not think hospitals like this existed in our nhs. The hospital was fabulously clean and modern. It was amazing and the nursing staff were all friendly, caring and attentive, as was mum's surgeon apparently. The receptionists greeted us with a smile and the coffee shop and coffee shop lady were a treat not to be missed. In the nicest possible way, I hope we don't need to go again, but if anyone does need to go, I hope your experience is as good as ours. Thank you so much for looking after my mum so well ❤️
Visited Orthopaedics on September 2024
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 04 October 2024
Dear Ms Wootton Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Great practice
Rated 5 stars out of 5
by Gillian Moore - Posted on 09 June 2024
Recently had a full knee replacement at rjah What a wonderful experience. The hospital is exceptional. The staff are friendly and kind. The surgeon and team amazing. They have changed my life. I cannot thank everyone enough for all the care I have received.
Visited Orthopaedics on June 2024
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 26 July 2024
Dear Ms Moore, Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. I sincerely apologise for the delay in providing a response to you. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. For me to be able to pass these on, please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris, Clinical Governance Admin Assistant.
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Review titled Awesome staff
Rated 5 stars out of 5
by Gilles Mignon - Posted on 06 November 2023
Just had a total hip replacement and from January when my pain started till Saturday when I had my operation I can say a huge thank you to the amazing staff, so friendly , and to the cleanliness of this hospital. The Doctor who operated me is such a nice man . If my other hip give up , I’ll go back with assurance to be well treated Thank you all
Visited General Surgery on November 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 13 November 2023
Dear Mr Mignon Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. However, for me to be able to pass these onto your consultant etc, please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Excellent service
Rated 5 stars out of 5
by Sanaja Mathew - Posted on 30 October 2023
Took my 5yr old for dental extraction. The dentist, anesthetist and staff handled him for the procedure and its aftercare smoothly and carefully.Moreover the environment at Alice ward will help children to be in their norm.Thank you the whole team.
Visited Children's & Adolescent Services on October 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 13 November 2023
Thank you very much for taking the time to provide us with feedback regarding your child’s recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. However, for me to be able to pass these onto your child’s Dentist/Anaesthetist, please can you confirm their personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Great Hospital
Rated 5 stars out of 5
by Maureen Irwin - Posted on 05 October 2023
Lovely Staff. exceptionally clean Hospital. had the best of attention which is rarely found nowadays. 10 out of 10 RJAh. Orthopedics.
Visited Orthopaedics on October 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 12 October 2023
Dear Ms Irwin Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of our Facilities Department for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kind regards, Miss Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Great Experience
Rated 5 stars out of 5
by Bill L - Posted on 14 September 2023
What a pleasure to be treated like a valued individual, from my arrival as a day patient until the moment I left I was looked after with a smile and a caring attitude. From the booking to my surgery every individual I met treated me with kindness, care and compassion. Thank you to every member of staff from my consultant to the tea lady you all left a lasting impression.
Visited Orthopaedics on September 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 22 September 2023
Dear Bill Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. However, for me to be able to pass these onto your consultant etc., please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Miss Kayleigh Aris Clinical Governance Admin Assistant.
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Review titled Thank you to all the staff
Rated 5 stars out of 5
by Paul Harris - Posted on 09 July 2023
1 gransden drive shrewsbury sy3 6bz thank you, shrewsbury and rj & ah hospitals and all the wonderful staff who work there. unfortunately, the trend these days is to only focus on bad news and forget that most times the nhs gets it fantastically right with treatments satisfactorily completed, sometimes under difficult circumstances. after damaging my finger and waiting a week to see if it would cure itself, I called 111 in the evening who after due consideration told me to contact my surgery first thing the following morning. The doctor from there telephoned me to discuss the information he’d received from 111. I was then sent to shrewsbury a&e and by 11.00 I had been triaged, had three xrays on my hand and been seen by staff in the small injury clinic. They asked me to attend the orthopaedic clinic the following day at 9:00, and by 9:45 I had been seen by a doctor and a consultant who made the decision to send me for an operation at the rj&ah orthopaedic hospital in oswestry. later that day I had a call to book me into the hospital in 8 days’ time. Arriving at the rj&ah at 7:15am, I was seen by two doctors, an anaesthetist, and a consultant, and booked in by a sister who took me to a lovely pod area and then to the operating theatre. I woke up at 13:00 by a sister who brought a drink and sandwiches. i’d like to thank all the staff I met, and of course all the backroom staff who made this possible. that day 68 operations were completed. every day they complete between 60-70 operations and all I heard were people thanking the staff. What an excellent service from start to finish by so many lovely professional people. i have sent this to the local newspapers and I hope they print it instead of the negative news on the wonderful nhs thank you and kind regards paul p. f. harris. o.b.e
Visited Orthopaedics on June 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 11 July 2023
Dear Mr Harris, O.B.E Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto all those that you have mentioned for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kind regards, Kayleigh Aris, Governance Admin Assistant
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Review titled Poor communication
Rated 3 stars out of 5
by Pam Thompson - Posted on 26 June 2023
There is a lack of honesty regarding likely wait times for operations and a failure to respond to emails seeking clarity. I cut short my holiday to attend a preoperative assessment 14 weeks ago hoping to have an operation within the following 12 weeks. After 12 weeks I emailed twice and was ignored. After 14 weeks and no contact regarding a new preop assessment, today I finally got through on the phone and after persistent enquiries I was eventually told my operation is likely to be toward the end of the year. I appreciate that there are issues with waiting times but some honesty would be appreciated so that people can plan their lives and not put everything on hold hoping an operation might happen.
Visited Orthopaedics on June 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 29 June 2023
Dear Ms Thompson Thank you very much for taking the time to provide us with feedback regarding your recent experience with The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. I am very sorry to learn of the problems that you experienced with contacting us regarding your surgery date. If you do wish to discuss your concerns further, please feel free to contact the PALS Department on 01691 404606. Once again, many thanks for your comments. Kind regards, Kayleigh Aris, Governance Admin Assistant
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Review titled A smooth, caring experience.
Rated 5 stars out of 5
by Alastair - Posted on 09 June 2023
I brought my mother in for a bone scan. The whole experience was excellent. All health professionals were kind, comforting, and informative. Everything ran like clockwork. Thank you.
Visited Musculo-skeletal services on June 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 13 June 2023
Dear Alastair Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of the Bone Density Department for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kind regards, Kayleigh Aris, Clinical Governance Admin Assistant.
Information supplied by Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust