The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry, Shropshire, SY10 7AGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Neil Robinson - Posted on 15 January 2025
I attended the Orthopaedic Hospital on13th January 2025 for surgery on my ankle. Having had numerous other surgical procedures at the hospital over the last 15+ years, I had confidence in the treatment and care I could expect. All teams involved on this occasion , from the admission on the Baschurch unit, through the surgery and recovery, right up to discharge from the Ludlow ward the following day , delivered that same excellent care I have had before. It can be an anxious time going into hospital, but everyone at Rjah helps to make the experience as stress-free as possible. Although there are specific teams for different aspects of my stay, the clear impression is that they all work together as an overall hospital team with a patient centred ethos.Thank you to all teams involved directly and indirectly, over the 2 days I was there.
Visited Orthopaedics on January 2025
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 16 January 2025
Dear Mr Robinson Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. I will forward them onto all those mentioned for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Miss Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Best hospital
Rated 5 stars out of 5
by IRENE ROMA WATSON - Posted on 17 December 2024
Staff pleasant and helpful, very clean, treatment explained thoroughly and i was reassured. Cafe clean, great parking. Result of my scan explained simply. I appreciated the post office and shops in hospital. Could not find one fault. The decor in hospital bright and cheerful. A top class hotel could not have bettered it for hospitality and welcome. Loved this hospital and the staff there.
Visited Orthopaedics on October 2024
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 20 December 2024
Dear Ms Watson Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. I will forward them onto all those mentioned for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Miss Kayleigh Aris Clinical Governance Admin Assistant
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Review titled A great Hospital
Rated 5 stars out of 5
by Michael HOLLAND - Posted on 28 September 2024
I had surgery on 3rd September 2024 on my Femur. I wish to thank all involved for the very kind attention I received prior and after the operation. I had to stay on Oswald Ward for 17 days recuperating after and the attention given to me by all the staff was truly memorable for their professionalism and kindness. One could not have wished for greater care in a clean, well run Hospital. Please forward my best wishes to all the Staff for all the help that they have supported me with.
Visited Orthopaedics on September 2024
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 04 October 2024
Dear Mr Holland Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. I will now forward them onto all those mentioned for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris, Clinical Governance Admin Assistant
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Review titled Fabulous hospital
Rated 5 stars out of 5
by Karen Wootton - Posted on 28 September 2024
My mum had an operation on her wrist here yesterday. Could not believe the standard of the hospital or the level of care. We have thankfully not needed too much time in hospitals in the past and listening to the media, it may sound silly, but I honestly did not think hospitals like this existed in our nhs. The hospital was fabulously clean and modern. It was amazing and the nursing staff were all friendly, caring and attentive, as was mum's surgeon apparently. The receptionists greeted us with a smile and the coffee shop and coffee shop lady were a treat not to be missed. In the nicest possible way, I hope we don't need to go again, but if anyone does need to go, I hope your experience is as good as ours. Thank you so much for looking after my mum so well ❤️
Visited Orthopaedics on September 2024
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 04 October 2024
Dear Ms Wootton Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Great practice
Rated 5 stars out of 5
by Gillian Moore - Posted on 09 June 2024
Recently had a full knee replacement at rjah What a wonderful experience. The hospital is exceptional. The staff are friendly and kind. The surgeon and team amazing. They have changed my life. I cannot thank everyone enough for all the care I have received.
Visited Orthopaedics on June 2024
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 26 July 2024
Dear Ms Moore, Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. I sincerely apologise for the delay in providing a response to you. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. For me to be able to pass these on, please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris, Clinical Governance Admin Assistant.
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Review titled Awesome staff
Rated 5 stars out of 5
by Gilles Mignon - Posted on 06 November 2023
Just had a total hip replacement and from January when my pain started till Saturday when I had my operation I can say a huge thank you to the amazing staff, so friendly , and to the cleanliness of this hospital. The Doctor who operated me is such a nice man . If my other hip give up , I’ll go back with assurance to be well treated Thank you all
Visited General Surgery on November 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 13 November 2023
Dear Mr Mignon Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. However, for me to be able to pass these onto your consultant etc, please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Excellent service
Rated 5 stars out of 5
by Sanaja Mathew - Posted on 30 October 2023
Took my 5yr old for dental extraction. The dentist, anesthetist and staff handled him for the procedure and its aftercare smoothly and carefully.Moreover the environment at Alice ward will help children to be in their norm.Thank you the whole team.
Visited Children's & Adolescent Services on October 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 13 November 2023
Thank you very much for taking the time to provide us with feedback regarding your child’s recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. However, for me to be able to pass these onto your child’s Dentist/Anaesthetist, please can you confirm their personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Great Hospital
Rated 5 stars out of 5
by Maureen Irwin - Posted on 05 October 2023
Lovely Staff. exceptionally clean Hospital. had the best of attention which is rarely found nowadays. 10 out of 10 RJAh. Orthopedics.
Visited Orthopaedics on October 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 12 October 2023
Dear Ms Irwin Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of our Facilities Department for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kind regards, Miss Kayleigh Aris Clinical Governance Admin Assistant
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Review titled Patients are ignored and so is feedback
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2025
I want to feedback from my personal experience - but that is deemed too serious. Now I cannot feedback in a more general way. The service is overstretched. Neither nurses or consultants are available for feedback. I had to demand and wait a month to get to see my X-rays and blood results and yet they are very pertinent to my care. it seems no one looks at my results and I am left in a black hole of despair.
Visited Rheumatology on September 2023
The Robert Jones and Agnes Hunt Orthopaedic Hospital has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Bill L - Posted on 14 September 2023
What a pleasure to be treated like a valued individual, from my arrival as a day patient until the moment I left I was looked after with a smile and a caring attitude. From the booking to my surgery every individual I met treated me with kindness, care and compassion. Thank you to every member of staff from my consultant to the tea lady you all left a lasting impression.
Visited Orthopaedics on September 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 22 September 2023
Dear Bill Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. However, for me to be able to pass these onto your consultant etc., please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Miss Kayleigh Aris Clinical Governance Admin Assistant.
Information supplied by Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust