The Royal London Hospital
Whitechapel Road, Whitechapel, London, E1 1FRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled urology
Rated 3 stars out of 5
by Anonymous - Posted on 01 November 2022
have been trying all morning to get in touch with someone from urology. got through to switchboard they are unhelpful keep putting me through to wrong dept then when i do get through its a voice message and still not able to talk to anyone why it it so difficult to speak to a urology secretary very fustrating
Visited Urology on November 2022
Review titled The Royal London Hospital
Replied on 02 November 2022
Dear Patient Thank you for taking time to contact us with feedback. We are sorry that you are having such difficulty getting through to speak to someone in the Urology Service and that you were transferred to the incorrect department by the Switchboard staff. The team in the Family Contact Centre will be able to assist you further with this concern. They can be contacted via email to bartshealth.familycontact@nhs.net or by telephone No: 0203 594 2040. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I am now 10 weeks pregnant (first pregnancy). I have tried to contact the maternity services for a month and a half to start my antenatal care, and to this day still haven't heard from them (except for an email saying that "hope to book my appointment soon"). As per the NHS website, there are some tests to be done before 10 weeks, and I am extremely worried that I won't be able to have those. Leaving pregnant women (especially for a first pregnancy) alone like this, is really worrying. I have tried to contact the complaints services as well, and of course no responses.
Visited Maternity services on November 2022
Review titled The Royal London Hospital
Replied on 20 December 2022
Dear patient Thank you taking the time to share your feedback following your recent contact with the antenatal clinic at The Royal London Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address bartshealth.familycontact@nhs.net. In the meantime, we will share your feedback with the department.
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Review titled Terrible
Rated 2 stars out of 5
by Nickemp - Posted on 28 November 2022
Had telephone appt booked with ophthalmology outpatients for 12:20 someone called at 12:52 line was silent then cut off no one called back and tried 4 times to get through via switch board and no one answered
Visited Ophthalmology on November 2022
Review titled The Royal London Hospital
Replied on 29 November 2022
Dear Nickemp Thank you for taking the time to contact us with your feedback. We are sorry to read of the concerns that you have escalated to us and of course apologise that your experience has fallen short of your expectation. We would be grateful if you could permit us to look into the issue you have highlighted and feedback to you. Kindly provide you full details to this email address and the team will get in touch with you: bartshealth.familycontact@nhs.net Thank you Central Complaints Team
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Review titled Unfair practice
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2022
Just now iam in the urgent care because of severe leg sprain, and keeping the que. But when some people complaint about the waiting time or someone who knows the staff, who is going inside to consultation first, even though they came after than me. It's very bad by treating the patients equal.
Visited Accident and emergency services on October 2022
Review titled The Royal London Hospital
Replied on 31 October 2022
Dear Patient Thank you for sharing your feedback following your recent attendance to the Urgent Care Centre (UCC) at Royal London. We are sorry to learn that your experience was not what would you expected. Please be advised that your comments will be shared with Tower Hamlet GP Care Group who manages the UCC. Should you wish to provide more detailed information (including your details) you can email them directly at thgpcg.complaintsandfeedback@nhs.net for further support. Kind regards Central Complaints Team Barts Health NH Trust
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Review titled Short staff / long waiting
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Hi, The maternity triage is so understaffed. Unfortunately, this is the second time I had to come to the triage department on a emergency and I had to witness both times long queues, not enough doctors on this department and the staff that are overworking, unfortunately have to go through hardship to deal with patients. Both occasions the staff did not have time to take their lunch break and had to keep working under these conditions, overworked and not even having the time to sit down and eat. This is so sad because in order for us “the patients” to be treated, the staff that are working have to be mentally and physically in a good state. The staff are amazing although going thru these conditions. You should be supporting the staff and getting more staff to work on this triage department with them. Really don’t understand why can’t this department be given more help and staff as other hospitals do and it is unfair both towards the patients and the staff working in the triage department at RLH. Please do sort this out as a matter of emergency as this is one of the departments which has lives at risk and should not be understaffed! Many thanks
Visited Maternity services on October 2022
Review titled The Royal London Hospital
Replied on 26 October 2022
Dear Patient Thank you for taking the time to share your observations and experience of the Maternity Triage Service at Royal London Hospital. Your views and feedback are taken very seriously, and we will ensure that this is escalated to relevant personnel. It is noted that even under the conditions described you were able to say that the staff are “amazing”. We know they will really appreciate your kind words, and that you took the time to share your support. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
Welcoming, Professional, helpful, organised flow of patients. Receptionists ,supporting staff,: explain well. 10 Out 10 An experience to share and well Appreciated Thank you
Visited Oral and Maxillofacial Surgery on October 2022
Review titled The Royal London Hospital
Replied on 19 October 2022
Dear Patient Thank you for taking the time to share such positive feedback following your visit to Royal London Hospital. We are pleased that your experience was "10 out 10" and that you felt supported throughout. We would like to share your kind words with the relevant department but unfortunately, you did not specify which service this relates to. We would be grateful if you could let us know by emailing the Patient Family Contact Centre on site at bartshealth.familycontact@nhs.net Once again, thank you Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust