The Royal London Hospital
Whitechapel Road, Whitechapel, London, E1 1FRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Deep Concerns to the total lack of care
Rated 3 stars out of 5
by TIMOTHY KEVIN MUNROE - Posted on 21 February 2023
My 88 yrs Mother was strongly advised to be admitted to the Royal London by an Ambulance crew having low oxygen levels on calling on her at home. She was rushed to a & e on Sunday 19th Feb, although stated an urgent case she still remains in a & e on oxygen awaiting to go onto the Respiratory ward on the floor above no bed available as claimed , she is diabetic, has swollen legs and hasn't eaten for 2 days. Has it got to this state is the capital city or doesn't she matter. The family my sister are having to stay around the clock to ensure she is safe, not is worst than the 3rd world, how is such madness allowed. K.Munroe son of Mrs. E.Munroe
Visited Respiratory Medicine on February 2023
Review titled The Royal London Hospital
Replied on 21 February 2023
Dear family Thank you for taking time to contact us with feedback following your mother's recent admission to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Poor Experience
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I was due to have surgery on an aneurysm, however I found out the operation was cancelled, just 4 days beforehand, without notification nor explanation. I have since found out it was cancelled due to 'administrative error'... Unbelievable! I have called numerous different numbers to find out if it has been rescheduled but no one seems to know anything and they keep sending me back and forth between different departments. I am incredibly stressed out by this whole situation!! And I am very disappointed in the absolute lack of communication I have had. What am I meant to do? Very, very unhappy.
Visited Vascular surgery on February 2023
Review titled The Royal London Hospital
Replied on 21 February 2023
Dear patient Thank you taking the time to share your feedback following your contact at The Royal London Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address bartshealth.familycontact@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
I went to the emergency with excruciating pain and even though they told me the waiting time was of 2 hours, I had to wait 5 hours to see a doctor in a waiting room that didn’t have enough chairs (I had to sit on the floor for some of the time), it was freezing and expending machines weren’t working to get water. In top of all, the head of the emergency went out and said that if it wasn’t urgent we should leave. I think it is common sense that if people go the emergency it is because that can’t wait any longer. At the end I was diagnosed with a kidney infection so I’m glad I didn’t listen to the doctor and somehow managed to put up with the waiting feeling so bad. Otherwise I might had ended up with kidney damage at the age of 31. Of course they didn’t give me any painkillers to help me with going back home (I could nearly walk) so I had to continue in awful pain going around London to get my medications
Visited Accident and emergency services on February 2023
Review titled The Royal London Hospital
Replied on 03 March 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Impeccable and faultless nursing care ward 9 E Urology
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Outstanding service from the nursing team in Ward 9 E , was kept informed and received the most reassuring and kind nursing care from the ward manager to all her very attentive nursing staff. The bedside manner from all the staff is exceptional, a place where you feel really cared for. I truly couldn't have asked for more , and this is coming from another healthcare professional herself. The overall quality of my experience was of the highest standard - True professionalism , with a duty of care that goes well beyond my expectations , ensuring patient safety and comfort. The ward manager - a true shining example to the nursing profession and NHS ! Thanks for everything.
Visited Urology on February 2023
Review titled The Royal London Hospital
Replied on 27 March 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at RLH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to bartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Waiting for an appointment
by scoreboardmf44 - Posted on 20 April 2023
Firstly the dept/section don’t answer the phones. Going back to 2021 I have had two kidney stones. I am a resident in Redbridge borough however I want to be seen at Royal London hospital. My GP have done their best to refer me to Royal London hospital using the electronic system as advised. A private doctor has also written to them advising them to see me at Royal London but I am still waiting for a response or for them to add me to the system so I can be seen at a hospital of my choice.
Visited January 2023
Provided by Care opinion
Review titled The Royal London Hospital
Replied on 20 April 2023
Dear scoreboardmf44 Dear Patient Thank you for taking time to contact us with feedback following your referral to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with your details I.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
Provided by Care opinion
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Review titled Cancel urgent referral no reason
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2023
Urgent referral by GP in May 2022. Appointment letter dated Nov 18th received mid December for appointment Jan. 20, 2023. Called Jan.16, 2023 to be told appointment cancelled. No reason given. No new appointment. So much for "urgent" referrals. No GP appt available for 4 weeks! Hate to think what happens if not urgent.
Visited Ear, Nose & Throat on January 2023
Review titled The Royal London Hospital
Replied on 16 January 2023
Dear patient Thank you taking the time to share your feedback following your recent contact at The Royal London Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this and if you would like this happen, please liaise with our Access Issue Resolution Service( AIRS). Kindly note that you will need to provide them with your NHS or hospital number, full name, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address bhnt.AIRS@nhs.net and Tel. No. 0345 602 9906 Kind regards Central Complaints Team
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Review titled Great children’s A&E
Rated 4 stars out of 5
by Holly - Posted on 12 December 2022
Honestly staff are so lovely here, they are clearly worked hard and under pressure but they treated my son with such kindness and were so informative every step of the way! Keeping us fully up to date and informed of everything they were testing and looking for. I’m honestly so grateful to everyone who saw him and helped him! You’re kindness and information helped us so much!
Visited Accident and emergency services on December 2022
Review titled The Royal London Hospital
Replied on 13 December 2022
Dear Holly Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at RLH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to bartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled 6 hours of waiting in cold building
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
People on reception said that waiting time is 5 hours. I waited approximately 6:30/7 hours. Building is extremely cold, so while I was waiting for 7 hours I got sick and feel so much worse.
Visited Accident and emergency services on December 2022
Review titled The Royal London Hospital
Replied on 12 December 2022
Dear Patient Thank you for taking time to contact us with feedback following your visit to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Family Contact Centre. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Professional, caring, efficient
Rated 5 stars out of 5
by Kevin Bird - Posted on 04 January 2023
Following a blue light ambulance ride to hospital where my details were radioed ahead, I was out the ambulance and in the resuscitation unit in seconds. Greeted by a Stroke Nurse and a stroke Doctor, I was immediately assessed and prepared in a professional, reassuring and efficient way. I cannot comment on the clinical/medicinal side as I am not qualified, but as a patient, I was made to feel confident in those around me and totally at ease with the treatment I was recovering, a scan and further treatment before being taken to a ward, was efficient, and seemly seamless. Yes there was a small wait for bed and then transport to it, but hey, I was informed of everything and was made to feel relaxed about the whole thing. The ward continued in the same vein, two nurses at any one time, who would have done anything for me if I'd asked, I had food, water and was checked constantly. A follow up scan the next day, visits by other Stroke Doctors, a physiotherapist who I want my granddaughter to emulate when she gets older, because she was so thorough but calming and reassuring at the same time. Everyone, form the guy cleaning the bed and area before I could get in, it all the way up to the stroke Doctors and nurses, I cannot praise highly enough. If I was to have one criticism, it would be a lack of info when I was discharged, yes I had been given a stroke association pack, yes I had discharge papers and medicines, but what I would have liked, was five minutes with a Stroke Doctor or Nurse for last discharge advice, like, "stay off work for two weeks", "don't drink alcohol" or "try and sleep more than usual" or whatever might be relevant, even an A4 piece of paper with that information would have been welcomed, but maybe everyone is so different that's not possible, and if the stroke doctors and nurses are busy saving other people, then I get it. All in all, what a fantastic set of work colleagues.
Visited Stroke on December 2022
Review titled The Royal London Hospital
Replied on 05 January 2023
Dear Kevin Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at RLH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to bartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Great service
Rated 5 stars out of 5
by Tatjana Zeglaityte - Posted on 22 November 2022
Hi,I want say thank for you emergency guys department. Wenn I have pain,I come to emergency first time, waiting time was 2 h,went in another hospital was 12 h. Team members take care of me,nurse and doctor was nice,and did his job professionally. Many thanks guys
Visited Accident and emergency services on November 2022
Review titled The Royal London Hospital
Replied on 22 November 2022
Dear Tatjana Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at RLH. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to bartshealth.familycontact@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust