The Royal Victoria Infirmary
Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely staff
Rated 5 stars out of 5
by Cissy Elkin-Pybus - Posted on 04 December 2024
I was sent to the same day emergency unit by my consultant due to headaches and concerns about an infection. The woman doctor who seen me was absolutely lovely, explained everything very clearly. All tests were thorough and helped to talk through any concerns. The two doctors who done my lumbar puncture were amazing also. Any nerves I had were talked through and was explained the very slim risks, and it ended up being a really good experience. Nicest hospital I’ve been to, such amazing staff.
Visited Accident and emergency services on December 2024
Review titled The Royal Victoria Infirmary
Replied on 04 December 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI Emergency Unit, Newcastle Hospitals. We are pleased that you were happy with the care you received from the staff that looked after you and everything was explained to you clearly. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Awful
Rated 3 stars out of 5
by Jill Gregory - Posted on 27 November 2024
After 2 short tests waited 2 hours to see Dr. Her hands were cold and she was rough. I had told her beforehand that my eye lids were hypersensitive to touch: she managed to only get one pressure reading. The nurse did it with no trouble. More wait 1.5 hours to get drugs from pharmacy. They didn't have 0.5 ml vials for prednisolone drops. I find the 10ml bottles difficult and unsafe to use. I have to self medicate. Luckily my GP sent a script to my local pharmacy: I am a medic and the GP knows me. Should have a drinks machine. A board with waiting times. All Drs should have warm hands. The Prof and the Dr stood in the corner and chatted about treatment excluding me. Shared care? [Plus I had 1.5 hour wait for patient transport and had to be ready 2 hours before transport from home.] I also had a Sept appt. It was cancelled: no reason given and no date for a future one. I got the above appt with the help of PALS. I have other significant problems. Dr could not answer my question: were the oral drugs I was taking have affected my eye dryness? She didn't ask what they all were even or the dosage. I have a much higher dose of Morphine than perhaps the norm.
Visited Ophthalmology on November 2024
Review titled The Royal Victoria Infirmary
Replied on 28 November 2024
We are sorry for your recent experience with the ophthalmology department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great rapport
Rated 5 stars out of 5
by Eric Nicholson - Posted on 09 November 2024
The medic who did my tongue Biopsy was very caring and put me at ease. Outstanding! The procedure was pain free, thorough and quick.
Visited Oral and Maxillofacial Surgery on November 2024
Review titled The Royal Victoria Infirmary
Replied on 11 November 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI, Newcastle Hospitals. We are pleased that you were put at ease by the staff and they were very caring. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled High standard of care
Rated 4 stars out of 5
by Paul cook - Posted on 25 November 2024
I was treated on Saturday evening after cutting my head. Reception, nursing, radiology staff and the doctor I saw were excellent and provided the highest standard of care. Many thanks
Visited Accident and emergency services on November 2024
Review titled The Royal Victoria Infirmary
Replied on 26 November 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI, Newcastle Hospitals. We are pleased that you were put at ease by the staff and were very caring. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Emergency same day care unit
Rated 4 stars out of 5
by Sophie - Posted on 02 October 2024
Came in to the A&E department after going to rake lane walk in Sunday evening after suffering with migraines for 11/12 days rake lane told me to go to cramlington emergency but came to Newcastle, I was extremely scared and in a lot of pain with my head throbbing for so long and nothing I was taking for it was working. They told me to go straight down to emergency care from the a&e where a ambulance helped me outside to go down as I was feeling dizzy and sick and very upset, all the staff whilst being on the unit looked after me well giving me a CT scan of my head and putting me on a drip as I was dehydrated, blood tests & urine sample, the doctor was lovely and caring towards me giving me painkillers to take and some to take home and have 48hrs rest, if I continued vomiting and the migraines came back to please come back to a&e and may need further tests done at the neurology or headache clinic. still feeling exhausted and poorly but have been told to come back if it continues. Hoping the treatment I have had resolves this and rest :(
Visited Urgent care centre on October 2024
Review titled The Royal Victoria Infirmary
Replied on 03 October 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI A&E and Urgent Care departments. We are pleased that the staff looked after you well, getting you in to a position to return home and recover. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Very pleased
Rated 5 stars out of 5
by Lynda - Posted on 29 October 2024
I was very pleased with the whole experience I had, whilst attending RVI for eyelid surgery. Every step of the way, I was made to feel at ease and cared for. The surgery I had and end result were excellent.
Visited Ophthalmology on October 2024
Review titled The Royal Victoria Infirmary
Replied on 29 October 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI Ophthalmology department. We are pleased that the staff helped you to feel at ease and cared for while in for surgery on your eyelid. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Wonderful care and practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2024
My son recently broke his humerus and needed surgery. He recovered in Ward 23 and couldn’t have been more cared for. He suffers with OCD and the staff were so understanding and nothing was a bother. My heartfelt thanks go out to the lovely nurses, physio, consultant, anaesthetist and carers who helped with his care. My son was extremely anxious about taking any kind of drug but the nurses calmly explained the medicine needed in terms of pain relief and why it was necessary and how it would help over and over again. This really helped with his anxiety which was through the roof as you can imagine. He even said himself he has conquered his fear of hospitals now. All the nurses were amazing and deserve a shout out. Thank you.
Visited General Surgery on September 2024
Review titled The Royal Victoria Infirmary
Replied on 23 September 2024
Thank you for taking the time to leave your feedback regarding your sons recent visit to Surgical Services at the RVI. We are pleased that the staff were able to help with his anxiety and he has now conquered his fear of hospitals. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Outstanding Endoscopy staff
Rated 5 stars out of 5
by Helen - Posted on 27 September 2024
I must praise the amazing staff in the Endoscopy Department for the excellent service that I received today. I was admitted as an outpatient for sigmoidoscopy and everyone from the reception staff to the lovely staff member who made me a cup of tea were exceptional. The procedure (although not pleasant) was in a very relaxed environment, thanks to cheerful and friendly staff members who were extremely reassuring. Having had failed endoscopies previously, today was a new experience thanks to the skill and expertise of the Endoscopist and supporting staff. I was put at ease immediately and both relieved and happy that the procedure was able to be carried out. I really can't thank the team enough.
Visited Gastrointestinal and Liver services on September 2024
Review titled The Royal Victoria Infirmary
Replied on 30 September 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI Endoscopy department. We are pleased that you received excellent care from the staff who were lovely and reassuring. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Eye Outpatients
Rated 5 stars out of 5
by Chris Elizabeth Clarkson - Posted on 09 September 2024
Macular problems have reduced my vision and consequently restricted a lot of activities and general getting around. I anticipated my appointment at the outpatients would be to start a plan to maybe control the condition and slow down any further deteriation. This is going ahead, however what I did not expect was to walk out a couple of hours later with a lot of vision restored. I was advised part of my poor vision was down to past cataract surgery and laser treatment should help with this. I was able to get laser treatment the same day and cannot quite believe what an improvement this has made to my sight. My world is so much brighter and issues with blurred and foggy images have gone. When I walked into the centre that morning I could not see clearly anything past a metre in front of me, coming out I could identify my lift, and read the car registration from metres away, the results were that quick! Overall I think seen three consultants on that day, I know they cannot be named but hope they get to know they have given me such a quality of life back a big thank you is not enough. My world had become so insular and now I am back out re-visiting as many places as possible now I can see them again. Massive Thanks to all.
Visited Ophthalmology on September 2024
Review titled The Royal Victoria Infirmary
Replied on 09 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Ophthalmology department at the RVI Newcastle Hospitals. We are pleased that what was initially thought to be an appointment to make arrangements to control your deteriorating vision ended up resulting in laser treatment to restore your vision . We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled The staff at Ophthalmology
Rated 5 stars out of 5
by Stephen bland - Posted on 20 August 2024
One of the staff went above and beyond Ophthalmology in the rvi deserves praise for the work she does she is hard working and polite and helpful and made my stay in hospital very pleasant can you tell her how appreciated I was good staff are hard to come by well done
Visited Ophthalmology on August 2024
Review titled The Royal Victoria Infirmary
Replied on 21 August 2024
Thank you for taking the time to leave your feedback regarding your recent stay at the RVI in the Ophthalmology department. We are pleased that you found the staff to be hardworking, polite and helpful and made your stay pleasant. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust