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The Royal Victoria Infirmary

Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LP

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about The Royal Victoria Infirmary.


Reviews

Displaying 1 to 10 of 95

  1. Review titled Headache clinic

    Rated 5 stars out of 5

    by Joanne Marshall - Posted on 10 February 2025

    - headache clinic with the lead consultant I have waited a while for my appointment with my consultant in the headache clinic but after having my consultation I could not be happier with the care I am receiving. I was treated with the utmost respect and I felt like I was heard for the first time regarding my condition. I have a detailed plan in place and feel like I was treated holistically and my care is individually focused for what my health care needs are currently. Thank you so very much.

    Visited Neurology on February 2025

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    Review titled The Royal Victoria Infirmary

    Replied on 10 February 2025

    Thank you for taking the time to leave your feedback regarding your care at the headache clinic at the RVI, Newcastle Hospitals. We are sorry that you had to wait a while for your appointment but not you could not be happier with the care that you are receiving, with a detailed plan in place providing holistic care. We will forward your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  2. Review titled Excellent staff

    Rated 5 stars out of 5

    by Karen Donaldson - Posted on 24 January 2025

    I attended the women's health department. I was seen quite quickly and my history was taken. I then had an ultrasound followed by a further procedure which I was nervous about. The staff couldn't have been better, they completely put me at ease and helped me through the whole thing.

    Visited Gynaecology on January 2025

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    Review titled The Royal Victoria Infirmary

    Replied on 27 January 2025

    Thank you for taking the time to leave your feedback regarding the care you received at the women's health department at the RVI. We are pleased that the staff were able to put you at ease and help you through the whole thing. We will forward your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  3. Review titled Thankyou

    Rated 5 stars out of 5

    by Arlene - Posted on 30 December 2024

    I attended a n e following a 111 call because I had a head injury. After giving my details my wait was not long at all. I saw a fantastic doctor who quickly assessed me and advised I would need my head stapled. This was all done extremely quickly and I am grateful for the care I received from both 111 line and at a n e. Thankyou

    Visited Accident and emergency services on December 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 31 December 2024

    Thank you for taking the time to leave your feedback regarding your care at A&E, Newcastle Hospitals. We are pleased that you were not waiting long and were seen to quickly. We will forward your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  4. Review titled Lovely staff

    Rated 5 stars out of 5

    by Cissy Elkin-Pybus - Posted on 04 December 2024

    I was sent to the same day emergency unit by my consultant due to headaches and concerns about an infection. The woman doctor who seen me was absolutely lovely, explained everything very clearly. All tests were thorough and helped to talk through any concerns. The two doctors who done my lumbar puncture were amazing also. Any nerves I had were talked through and was explained the very slim risks, and it ended up being a really good experience. Nicest hospital I’ve been to, such amazing staff.

    Visited Accident and emergency services on December 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 04 December 2024

    Thank you for taking the time to leave your feedback regarding your care at the RVI Emergency Unit, Newcastle Hospitals. We are pleased that you were happy with the care you received from the staff that looked after you and everything was explained to you clearly. We will forward your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  5. Review titled Awful

    Rated 3 stars out of 5

    by Jill Gregory - Posted on 27 November 2024

    After 2 short tests waited 2 hours to see Dr. Her hands were cold and she was rough. I had told her beforehand that my eye lids were hypersensitive to touch: she managed to only get one pressure reading. The nurse did it with no trouble. More wait 1.5 hours to get drugs from pharmacy. They didn't have 0.5 ml vials for prednisolone drops. I find the 10ml bottles difficult and unsafe to use. I have to self medicate. Luckily my GP sent a script to my local pharmacy: I am a medic and the GP knows me. Should have a drinks machine. A board with waiting times. All Drs should have warm hands. The Prof and the Dr stood in the corner and chatted about treatment excluding me. Shared care? [Plus I had 1.5 hour wait for patient transport and had to be ready 2 hours before transport from home.] I also had a Sept appt. It was cancelled: no reason given and no date for a future one. I got the above appt with the help of PALS. I have other significant problems. Dr could not answer my question: were the oral drugs I was taking have affected my eye dryness? She didn't ask what they all were even or the dosage. I have a much higher dose of Morphine than perhaps the norm.

    Visited Ophthalmology on November 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 28 November 2024

    We are sorry for your recent experience with the ophthalmology department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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  6. Review titled Great rapport

    Rated 5 stars out of 5

    by Eric Nicholson - Posted on 09 November 2024

    The medic who did my tongue Biopsy was very caring and put me at ease. Outstanding! The procedure was pain free, thorough and quick.

    Visited Oral and Maxillofacial Surgery on November 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 11 November 2024

    Thank you for taking the time to leave your feedback regarding your care at the RVI, Newcastle Hospitals. We are pleased that you were put at ease by the staff and they were very caring. We will forward your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  7. Review titled High standard of care

    Rated 4 stars out of 5

    by Paul cook - Posted on 25 November 2024

    I was treated on Saturday evening after cutting my head. Reception, nursing, radiology staff and the doctor I saw were excellent and provided the highest standard of care. Many thanks

    Visited Accident and emergency services on November 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 26 November 2024

    Thank you for taking the time to leave your feedback regarding your care at the RVI, Newcastle Hospitals. We are pleased that you were put at ease by the staff and were very caring. We will forward your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  8. Review titled Emergency same day care unit

    Rated 4 stars out of 5

    by Sophie - Posted on 02 October 2024

    Came in to the A&E department after going to rake lane walk in Sunday evening after suffering with migraines for 11/12 days rake lane told me to go to cramlington emergency but came to Newcastle, I was extremely scared and in a lot of pain with my head throbbing for so long and nothing I was taking for it was working. They told me to go straight down to emergency care from the a&e where a ambulance helped me outside to go down as I was feeling dizzy and sick and very upset, all the staff whilst being on the unit looked after me well giving me a CT scan of my head and putting me on a drip as I was dehydrated, blood tests & urine sample, the doctor was lovely and caring towards me giving me painkillers to take and some to take home and have 48hrs rest, if I continued vomiting and the migraines came back to please come back to a&e and may need further tests done at the neurology or headache clinic. still feeling exhausted and poorly but have been told to come back if it continues. Hoping the treatment I have had resolves this and rest :(

    Visited Urgent care centre on October 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 03 October 2024

    Thank you for taking the time to leave your feedback regarding your care at the RVI A&E and Urgent Care departments. We are pleased that the staff looked after you well, getting you in to a position to return home and recover. We will forwarded your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  9. Review titled Very pleased

    Rated 5 stars out of 5

    by Lynda - Posted on 29 October 2024

    I was very pleased with the whole experience I had, whilst attending RVI for eyelid surgery. Every step of the way, I was made to feel at ease and cared for. The surgery I had and end result were excellent.

    Visited Ophthalmology on October 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 29 October 2024

    Thank you for taking the time to leave your feedback regarding your care at the RVI Ophthalmology department. We are pleased that the staff helped you to feel at ease and cared for while in for surgery on your eyelid. We will forwarded your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable


  10. Review titled Wonderful care and practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 21 September 2024

    My son recently broke his humerus and needed surgery. He recovered in Ward 23 and couldn’t have been more cared for. He suffers with OCD and the staff were so understanding and nothing was a bother. My heartfelt thanks go out to the lovely nurses, physio, consultant, anaesthetist and carers who helped with his care. My son was extremely anxious about taking any kind of drug but the nurses calmly explained the medicine needed in terms of pain relief and why it was necessary and how it would help over and over again. This really helped with his anxiety which was through the roof as you can imagine. He even said himself he has conquered his fear of hospitals now. All the nurses were amazing and deserve a shout out. Thank you.

    Visited General Surgery on September 2024

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    Review titled The Royal Victoria Infirmary

    Replied on 23 September 2024

    Thank you for taking the time to leave your feedback regarding your sons recent visit to Surgical Services at the RVI. We are pleased that the staff were able to help with his anxiety and he has now conquered his fear of hospitals. We will forwarded your comments to the directorate concerned, who will share with the staff involved.

    Report as unsuitable




Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust