The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Contact details
Rated 3 stars out of 5
by Family Member - Posted on 26 April 2024
The Occupational Therapy Department has no listed contact telephone number, no voicemail to take messages, no contact email address to leave a message to request staff to make contact. The phone line is not manned so that calls are not answered. A system should be in place so that a message can be left for a member of the team to make contact.
Visited Geriatric Medicine on April 2024
Review titled The Whittington Hospital
Replied on 26 April 2024
Dear family member, Thank you for taking the time to leave feedback. We are sorry to hear of the difficulty you experienced in contacting Occupational Therapy. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Worrying statements made
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2024
Went there 4 days after a major operation, supposed to be on bed rest but felt unwell enough to come. Initial BP extremely high (193/109). Arranged a wheelchair for myself as unable to walk due to the operation, was then moved to a chair but the constant upright position led to severe swelling and pain. Second and third BP readings were extremely low for my baseline (130/71) which makes no sense as the lowest it has been for years has been 148/93 and that was only taken a few days ago after operation. So something wasn’t making sense at this point. The nurse said the initial reading was anxiety over being in hospital (no, I am more inclined to believe the first high one due to knowing my body/baselines). I became distressed over the pain and needing to be reclined due to type of operation (bed rest instructions/common knowledge to a lay person never mind medical staff) so was found a trolley. After this distress one nurse attitude became more coarse ( patient fussing, should pull her socks up minimisation). I’ve seen this at other places so nothing new there. On discharge I enquired about the sudden unexplained drop in blood pressure after years of high BP and was told the BP was good, most people would be happy. I am very educated despite my distress today and I know for a fact that individuals baselines should absolutely be taken into account, platitudes have no place in a medical setting where some people will go along with what they are told. I will be sure to speak to my GP immediately about this change and what could have caused it. While there a lady next door was told her symptoms were part of life (feeling breathless, calf and chest pain). This was by a doctor. The doctor I saw did most of the necessary tests, but unfortunately was not around to advise on the BP crash as the third obs were taken right before discharge. So for future reference: stop putting people in chairs who are unable to sit, and don’t make throwaway comments that could lead to negative patient outcomes. Also retrain on BP/check BP machines as diastolic BP dropping by 40 in 3 hours is an emergency, or at least nothing good, and I’m not medical just intelligent/going on common sense
Visited Accident and emergency services on April 2024
Review titled The Whittington Hospital
Replied on 17 April 2024
Dear patient, Thank you for leaving a review regarding your visit to the A&E department. We are sorry to hear about your experience and will ensure your feedback is shared with senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Wonderful team
Rated 4 stars out of 5
by Giselle and Greg - Posted on 28 April 2024
We would like to thank you for the safe delivery of our daughter. Your incredible team went above and beyond to support us throughout the entire process. Your expertise, care and dedication made us feel reassured during this life-changing experience. Thank you for making our journey a positive and memorable experience.
Visited Maternity services on March 2024
Review titled The Whittington Hospital
Replied on 03 May 2024
Dear Giselle and Greg, Many congratulations on the arrival of your baby girl! Thank you for taking the time to leave a review regarding our Maternity service. It is lovely to hear that you were so well looked after and we will ensure that your feedback is shared with all relevant staff in Maternity. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Blood test at Hornsey Rise Health Centre
Rated 5 stars out of 5
by Steve smith - Posted on 03 April 2024
A t i k a was fantastic, I'm difficult to bleed and historically I have had many staff try take blood with no joy, A t i k a managed first time in my hand with no pain and no bruise the next day nor swelling! A t i k a is amazing and a very kind natured person, she is a pure gem, thank you A t i k a. I hope this review finds you A t i k a as you deserve to know the work you do is magic! Thank you so much.
Visited Don't know on March 2024
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear Steve, Thank you for taking the time to leave a review regarding your experience. It is really good to hear that you had such a positive experience and we will ensure that your feedback is shared with all relevant colleagues. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Wonderful staff but the toilets were shockingly disgusting.
Rated 4 stars out of 5
by Catherine - Posted on 13 March 2024
I had to go to A and E after blacking out and stayed overnight in the Emergency ward (and part of the following day in the Women’s Day Unit). All the Doctors and Nurses I met were so kind, hard working and empathetic. In fact every single member of staff I encountered including the porters and cleaners were hard working and friendly. But, the state of the toilets in in Emergency ward are disgusting and added greatly to my trauma as I kept putting off going to the loo. There are no segregated toilets for Males and females, feeling so ill and bleeding heavily, having to encounter the disgusting smelling toilets with urine sprinkled on toilet seats and big puddles of urine on the floor & bins full to the brim. There seems to be no Evening toilet cleaning schedule on the Sunday I was there, yet they have a patronising poster with diagrams next to the sink telling you how to wash your hands! I felt like I was in a grotty pub toilet with the decades old smelly dirty facilities… Please, please invest in better bathroom facilities for your patients and a proper bathroom cleaning Rota for the 24/7 Emergency Unit.
Visited Accident and emergency services on March 2024
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear Catherine, Thank you for taking the time to leave feedback regarding your experience. We hope you are feeling better. It is lovely to hear that our staff looked after you so well and will ensure relevant colleagues are notified. We are sorry to hear about your experience with the toilet facilities in A&E and have passed your feedback on to senior management in the Facilities department. With best wishes The PALS team
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Review titled Horrible A& E Triage nurse
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
I was told I would have a blood test , waited 3 hours & no blood test , when I asked he said yes I would have a blood test, I was then seen by a doctor. No blood test , why lie ??? Disgusting!
Visited Accident and emergency services on March 2024
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear patient, Thank you for leaving feedback regarding your experience. We are sorry to hear about your experience in the A&E department and will ensure your feedback is shared with senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Calm and friendly but professional environment
Rated 5 stars out of 5
by Catherine Cooper - Posted on 14 February 2024
Very impressed with the professionalism and calm friendly manner that the hospital dealt with a very worrying issue for me today. First time at this hospital - I have always been at UCH in the past but this was equally proficient and thorough and had a caring, relaxed feel - thank you everyone in A&E for alleviating the stress - I’m very grateful.
Visited Accident and emergency services on February 2024
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear Catherine, Thank you for taking the time to leave a review regarding your experience. It is really good to hear that you had such a positive experience and we will ensure that your feedback is shared with all relevant colleagues. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Very Approachable
Rated 5 stars out of 5
by Paul - Posted on 16 February 2024
Have had a positive experience dealing with the team here. I had one of the most professional x-rays in my life and the team have been supportive and approachable thus far. The Drs and Admin have been second to none and accommodated me despite a lot of challenges.
Visited Orthopaedics on February 2024
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear Paul, Thank you for taking the time to leave a review regarding your experience. It is really lovely to hear that you had such a positive experience and we will ensure that your feedback is shared with all relevant colleagues. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Dismissive culture
Rated 2 stars out of 5
by Anonymous - Posted on 03 June 2024
I arrived for an appointment to review my breathing difficulties, the appointment lasted around 3 minutes. From the moment the consultant started talking there was a feeling I began to have that I was wasting the NHS time and resources
Visited Respiratory Medicine on January 2024
Review titled The Whittington Hospital
Replied on 06 June 2024
Dear patient Thank you for taking the time to leave feedback. We are very sorry to hear that the service you received on this occasion did not meet your expectations, as we aim to provide a high standard of care to all of our patients. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk With best wishes The PALS team
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Review titled Shocking!!!
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
My dad has been in the Thoroughgood ward level 5 adult in patient department for over 3 weeks, he has had multiple surgeries while being in there and he’s experiencing a lot of pain and discomfort. He is unable to eat without using a tube. I went to visit him yesterday and I was appalled by the smell of the ward. It took so long for the nurses to clean a man that had soiled on his bed. Patients are walking around frustrated with their catheters and fluid bags hanging out looking for nurses to assist them with things. When they do find a nurse they get fobbed off. I asked for juice for my dad they said no as it had to be ordered in the morning. The ward is filthy even one of the doctors had to complain and he started dusting the place due to the patients with lung and breathing difficulties. They have several faulty nebulisers. It took a nurse one hour to go round the whole hospital to find a working nebuliser for a patient. The nurses lack empathy some of them mock patients. Rooms are like prisons. Other hospitals have a TV for patients that are admitted. This ward needs a good inspection! It’s disgraceful the way it is being handled.
Visited Don't know on January 2024
Review titled The Whittington Hospital
Replied on 02 February 2024
We are very sorry to learn of your feedback - the concerns have been shared with the Director of Nursing responsible for the ward. If you wish to provide further details including your father's details please contact the PALS team via email whh-tr.pals@nhs.net
Information supplied by Whittington Health NHS Trust