The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Whittington Hospital.
Reviews
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Review titled Terrible service - discharged with no way of reaching them
Rated 1 star out of 5
by Amina Ghafor - Posted on 29 January 2024
I've had my telephone appointment rescheduled multiple times without my knowledge. I then discovered from the appointments line I have been discharged without being informed and while still on the prescription with no guidance as to how to proceed.
Visited Dermatology on December 2023
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear Amina, Thank you for taking the time to leave feedback. We are sorry to hear about your experience and will pass this on to the relevant managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Some suggestions
Rated 4 stars out of 5
by Anonymous - Posted on 24 November 2023
It would be useful to have a lie back chair as I was in it for 7.5 hours and came out w a very bad back. Also if the staff could occasionally catch one’s eye it would be marvellous, as one could get an update on what was happening. Staff of course wonderful and doing a fantastic job.
Visited Accident and emergency services on November 2023
Review titled The Whittington Hospital
Replied on 04 December 2023
Dear patient, Thank you for taking the time to leave a review. We hope you are feeling better following your visit to A&E. Thank you for your kind words and suggestions. We will ensure that your feedback is shared with all relevant staff members, including senior managers. With best wishes The PALS team
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Review titled Excellent care
Rated 5 stars out of 5
by Paul Conyers - Posted on 16 October 2023
Attended fracture clinic 16/10/23. Seen promptly at appointed time. Very courteous and professional at all times. Thank you. Everything clean and welcoming. Helpful volunteer available - clearly willing and able to assist.
Visited Orthopaedics on October 2023
Review titled The Whittington Hospital
Replied on 25 October 2023
Dear Paul, Thank you for taking the time to leave a review regarding your experience with our Orthopaedics service and with one of our volunteers. It is lovely to hear that you had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Excellent paediatric nursing team
Rated 5 stars out of 5
by lilia dimitrov - Posted on 18 October 2023
The nurse and nursing assistant from clinic 4d who took my 10 month old baby's blood were terrific. They were calm, organised and made us all feel at ease. They got the blood quickly and managed to distract him during the whole process. He even got a sticker and book at the end. Would highly recommend this service!
Visited Children's & Adolescent Services on October 2023
Review titled The Whittington Hospital
Replied on 25 October 2023
Dear Lilia, Thank you for taking the time to leave a review regarding your experience with the Paediatric outpatient clinic. It is lovely to hear that you and your son had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled horrible A&E experience
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Came to the A&E on a Sunday night with a broken wrist, in excruciating pain having to hold my wrist in my other hand in a fixed position to keep it a little more bearable. I was only seen in 12 hours, although there were no more than 8-10 people in the waiting room when I arrived. The specialist saw me at 9 am, left 'to fetch the x-rays', and never came back. Just went home, without leaving any notes for the next shift to know about my existence. Not even offered a sling until the morning came and the new shift came in. Took 3 hours and 3 discussions with doctors to finally get some more proper painkillers (they just kept disappearing with the promise to sort it out). If they were busy with anything, that mostly was work-unrelated chats and giggles, I had the opportunity to observe for a long time waiting to get some response to my painkiller requests. Had a wring fracture diagnosed, and the most horrible heavy and tight cast work that caused huge swelling and more discomfort to be replaced by a proper one privately. Glad I could use my private insurance to avoid the complications caused by the Whittington 'specialists' negligence and lack of basic skill.
Visited Accident and emergency services on October 2023
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear patient, Thank you for leaving feedback regarding your experience. I hope your wrist is healing well. We are sorry to hear of the difficulties you experienced with our A&E department and will ensure your feedback is shared with senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Superb
Rated 5 stars out of 5
by Samantha Bryant - Posted on 30 October 2023
I attended Whittington Hospital with my daughter on Wednesday 25 October and wanted to feed back how grateful we both were for the kindness and efficiency of every member of staff we encountered; our experience was an extremely positive one.
Visited Breast cancer services on October 2023
Review titled The Whittington Hospital
Replied on 03 November 2023
Dear Samantha, Thank you for taking the time to leave a review. It is really nice to hear that you and your daughter had such a positive experience and we will ensure that your feedback is shared with all relevant colleagues. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Still sitting here after 7 1/2 hours waiting to be seen by doctor even though I have history of heart failure and emphysema. The waiting room is filthy, as for the toilets they are unfit for use! Can’t believe how much it’s gone downhill
Visited Accident and emergency services on October 2023
Review titled The Whittington Hospital
Replied on 11 October 2023
Dear patient, Thank you for taking the time to leave feedback regarding your experience with our Accident & Emergency department. We are sorry to hear that you did not have a positive experience on this occasion and will ensure that your feedback is shared with senior managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled The best kids dental service at Iford ward
Rated 5 stars out of 5
by Julija Mrozi - Posted on 20 October 2023
The staff in Iford ward worth 10 stars. Extremely high care and sweet attitude. Very impressive all care and attitude for kids. I wish all staff be with same great care as Iford staff have. Absolutely wonderful!
Visited Children's & Adolescent Services on October 2023
Review titled The Whittington Hospital
Replied on 25 October 2023
Dear Julija, Thank you for taking the time to leave a review regarding your experience on Ifor Ward. It is lovely to hear that your child had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
Freezing surgical wards, boiling hot rooms. Rude, lazy, uncaring Mercer ward nursing staff. Had to beg repeatedly for pain medication after surgery. Was laughed at when requesting a fan for the boiling hot room. My request was denied. After discharge I rang Mercer ward to discuss medication but was fobbed off to my GP.
Visited General Surgery on September 2023
Review titled The Whittington Hospital
Replied on 11 October 2023
Dear patient, Thank you for taking the time to leave feedback regarding your experience with General Surgery and Mercers Ward. We are very sorry to hear that you did not have a positive experience and we will ensure that your feedback is shared with senior service managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Fantastic service despite strike day
Rated 5 stars out of 5
by Kim - Posted on 21 September 2023
Just returned from a great experience from A&E through to assessment by Orthopaedics nurse practitioner and X-ray service for a sprained knee/ligament strain, despite having to go there on a doctors' strike day. Everyone was extremely helpful, caring and positive, clearly enjoyed their jobs despite the pressure they must have been under. From the jolly and informative triage nurse to the extremely efficient and helpful Orthopaedics nurse practitioner I had great service, just hoping my sprain will heal quickly, as it's very debilitating. Thanks to great staff at the Whittington!
Visited Orthopaedics on September 2023
Review titled The Whittington Hospital
Replied on 25 September 2023
Dear Kim, Thank you for taking the time to leave a review regarding your experience with our A&E and Orthopaedic service. We hope your knee is healing well and wish you a speedy recovery. It is lovely to hear that you had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
Information supplied by Whittington Health NHS Trust