The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The best kids dental service at Iford ward
Rated 5 stars out of 5
by Julija Mrozi - Posted on 20 October 2023
The staff in Iford ward worth 10 stars. Extremely high care and sweet attitude. Very impressive all care and attitude for kids. I wish all staff be with same great care as Iford staff have. Absolutely wonderful!
Visited Children's & Adolescent Services on October 2023
Review titled The Whittington Hospital
Replied on 25 October 2023
Dear Julija, Thank you for taking the time to leave a review regarding your experience on Ifor Ward. It is lovely to hear that your child had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
Freezing surgical wards, boiling hot rooms. Rude, lazy, uncaring Mercer ward nursing staff. Had to beg repeatedly for pain medication after surgery. Was laughed at when requesting a fan for the boiling hot room. My request was denied. After discharge I rang Mercer ward to discuss medication but was fobbed off to my GP.
Visited General Surgery on September 2023
Review titled The Whittington Hospital
Replied on 11 October 2023
Dear patient, Thank you for taking the time to leave feedback regarding your experience with General Surgery and Mercers Ward. We are very sorry to hear that you did not have a positive experience and we will ensure that your feedback is shared with senior service managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Fantastic service despite strike day
Rated 5 stars out of 5
by Kim - Posted on 21 September 2023
Just returned from a great experience from A&E through to assessment by Orthopaedics nurse practitioner and X-ray service for a sprained knee/ligament strain, despite having to go there on a doctors' strike day. Everyone was extremely helpful, caring and positive, clearly enjoyed their jobs despite the pressure they must have been under. From the jolly and informative triage nurse to the extremely efficient and helpful Orthopaedics nurse practitioner I had great service, just hoping my sprain will heal quickly, as it's very debilitating. Thanks to great staff at the Whittington!
Visited Orthopaedics on September 2023
Review titled The Whittington Hospital
Replied on 25 September 2023
Dear Kim, Thank you for taking the time to leave a review regarding your experience with our A&E and Orthopaedic service. We hope your knee is healing well and wish you a speedy recovery. It is lovely to hear that you had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled The hospital service is a Joke
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
Had to go to A&E due to some emergency been waiting here for more than 10 hours still no updates from the doctor and if you ask any nurses they'll just give you a vague answer... It took them more than 7 hours to see 4 patients... The hospital emergency service is a joke if you have go waif more than 10 hours to get any updates from the doctors
Visited Accident and emergency services on August 2023
Review titled The Whittington Hospital
Replied on 09 August 2023
Good afternoon I am sorry to hear about your recent poor experience, if you would like to raise your concerns further please send an email to whh-tr.pals@nhs.net to take things forward. With kind regards Whittington Health NHS Trust
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Review titled Phone call
by Catlady666 - Posted on 18 August 2023
I was annoyed. My husband had an appointment last week. The imaging dept called his mobile. Did not leave a message. When I called them back I was informed by recorded message that department closes at 3 pm and to ring tomorrow. Why not call on our landline? [Unsure about 'Daily living support']
Visited August 2023
Provided by Care opinion
Review titled The Whittington Hospital
Replied on 01 September 2023
Dear Catlady666, Thank you for taking the time to leave feedback regarding your experience with our Imaging Service. We are sorry to hear that you were unhappy following your interaction with the service and we will ensure that your feedback is shared with senior service managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Long waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2023
Husband waited two hours for his appointment to be told that he needed an x-ray by the consultant. The consultant seemed very rushed as we did not get time to discuss how the operation went and was advised by the consultant that the staples should have been removed prior to appointment. Have a great love of The Whittington but today was very disappointed at the length of time. I was pleased to be updated by your colleague of the waiting time. Unfortunately this lady seemed to be the only person with kindness and empathy. Very upset at the long wait and not having time with the consultant to discuss the outcome of my husband's operation.
Visited Orthopaedics on July 2023
Review titled The Whittington Hospital
Replied on 25 July 2023
Dear relative, Thank you for taking the time to leave feedback regarding our Orthopaedic service. We are very sorry to hear that your husband did not have a positive experience with the service. We will ensure that your feedback is shared with senior managers within the Orthopaedic service for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
A doctor called me on 12/7 to inform me i have been placed on the 2 week path way as I need a hysteroscopy and biopsy following a scan in June. I received an appointment for 10/8. No information regarding what will happen at the appointment. I have called and emailed. I also contacted PALs but still no information. Inexcusable and unacceptable lack of information and communication.
Visited Gynaecology on July 2023
Review titled The Whittington Hospital
Replied on 03 August 2023
I am sorry to hear about the lack of correspondence you have had. Please email us at whh-tr.pals@nhs.net and we shall be happy to help. With kind regards Gabriella
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Review titled Great nurse in pre-op assessment
Rated 5 stars out of 5
by Paul Ekins - Posted on 23 July 2023
A really friendly and professional nurse in pre-op assessment put me completely at ease with the procedure to come.
Visited Urology on July 2023
Review titled The Whittington Hospital
Replied on 25 July 2023
Dear Paul, Thank you for taking the time to leave feedback regarding your experience in the Pre-operative assessment clinic. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Excellent response time and service
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
Friendly, knowledgeable nurses - quick and comprehensive treatment. Extremely impressive on a busy Sunday night.
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 13 June 2023
Dear patient, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Fantastic service, caring and proactive staff.
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
Brilliant Emergency Department. Was seen promptly and all staff from reception to nursing staff to the doctors were extremely friendly, compassionate and caring. Was seen very quickly and the staff members‘ attitude and demeanour made me feel very comfortable and reassured. Thank you to the Whittington!
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 29 June 2023
Dear patient, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
Information supplied by Whittington Health NHS Trust