The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Whittington Hospital.
Reviews
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Review titled Cardiology Dept
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
I tried in vain (repeat in vain!!!!!) over several days to cancel and rearrange an appointment with the cardiology department. Sometimes the phone 0207 288 5691 was engaged and sometimes it rang and rang and rang!! The number above is correct because i was sent a text giving this number. Ugh!!
Visited Cardiology on September 2022
Review titled The Whittington Hospital
Replied on 30 September 2022
Dear patient, Thank you for taking the time to leave feedback about your experience with the Cardiology service. We are sorry to hear that you had such difficulty contacting the service and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2022
Great care, went on a Monday morning to Urgent Care and was seen very quickly. Staff were lovely and went above and beyond!
Visited Accident and emergency services on September 2022
Review titled The Whittington Hospital
Replied on 30 September 2022
Dear patient, Thank you for taking the time to leave feedback about your experience with the Urgent Care Centre. It is lovely to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Not a great hospital. Staff clearly over worked.
Rated 2 stars out of 5
by Helene Sundhagen - Posted on 01 September 2022
I’ve decided to have my baby at the Whittington, and the investments the hospitals have made into the maternity ward are good. However, the support from the general hospital staff have not been great, only once have a I met a helpful person in reception. When calling through to triage there was no answer. There is no parking around the hospital, making visits really difficult and expensive.
Visited Maternity services on September 2022
Review titled The Whittington Hospital
Replied on 07 September 2022
Dear Ms Sundhagen, Thank you for taking the time to provide feedback regarding our Maternity service. We are sorry to hear that you have had a poor experience and will ensure that your feedback is shared with all relevant members of staff, including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk With best wishes The PALS Team
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Review titled Thanks to the porters!
Rated 4 stars out of 5
by Helen - Posted on 05 September 2022
I was sent to the hospital for an x-ray after a very painful leg injury. I was using a broom handle to help me walk, with a helping hand from my son, but was in a great deal of pain. As we reached the main entrance a lovely, smiling, porter with a wheelchair greeted us, and wheeled me up to the imaging department, where I was seen within ten minutes. The very helpful radiologist then rang for a porter, who kindly took me down to the area at the front of the hospital to get a taxi home. I was quite moved by their kindness, and would like to thank them all for their help.
Visited Don't know on August 2022
Review titled The Whittington Hospital
Replied on 07 September 2022
Dear Helen, Thank you for taking the time to leave feedback about your positive experience with our porters. We hope your leg injury is healing well. We will ensure that your feedback is shared with the porters and other relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled A&e worst than any developing country
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2022
Never seen anything like it. People on the floor for hours. I mean we got in at 11 and the same people were still on the floor at 6pm. The stench was horrendous. Had to hold my breath whenever I crossed the room. Poo all over the loo. Not a little bit. Serious explosion all over. The most disgusting place I’ve ever set foot in. Everyone piled up without masks. If they didnt have covid when they arrived they definitely left with it. I’ve never seen anything like this. Seriously shocking and heartbreaking. Once we got through the place was so under resourced. Weekend meant we had to be admitted for two days to wait for a specialist to be available on Monday. Meanwhile my son is deteriorating in a ward. Waiting for Monday…I don’t know how bad things need to get before people wake up and decide this is just crazy
Visited Accident and emergency services on August 2022
Review titled The Whittington Hospital
Replied on 15 August 2022
Dear parent, Thank you for taking the time to provide feedback regarding your recent visit to the Emergency Department. We hope that your son is feeling a bit better. We are very sorry to hear that you had a poor experience, as we aim to provide a high standard of care to our patients. We will ensure that your feedback is shared with all relevant staff including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints department directly whose details can be found on our website www.whittington.nhs.uk Best wishes The PALS Team
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Review titled An excellent colonoscopy
Rated 5 stars out of 5
by John Attree - Posted on 06 July 2022
I had a colonoscopy including the excision of three polyps, in an outpatient visit completed within three hours. My entire experience - admission, preparation, the procedure itself, recovery - was simply outstanding. Every member of the hospital staff who I met was friendly, professional and efficient. I'm very grateful to the consultant who carried out the procedure, her nursing team, and to everyone else who was involved. For me, this was a shining example of the NHS working as it should and at its best. Full marks, five stars, thank you!
Visited Diagnostic Endoscopy on July 2022
Review titled The Whittington Hospital
Replied on 08 July 2022
Dear John, We hope this finds you well. Thank you for taking the time to write and let us know that you had such positive experience with Whittington Health. It is really good to hear that you were well looked after by the Endoscopy service. We will ensure that your feedback is shared with all relevant colleagues within the Endoscopy department, plus senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS Team
Information supplied by Whittington Health NHS Trust