The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Quick and caring service at A&E
Rated 4 stars out of 5
by Susannah Taylor - Posted on 20 December 2022
I went to A&E with a very painful, swollen knee after a fall. I was quickly directed to the ‘pod’ by staff in reception and was seen by a Dr within 10 minutes. After discussing my symptoms and examining my knee, the Dr sent me off for an x-ray. This was carried out without any wait and I returned to the ‘pod’ to see the same Dr and hear the diagnosis. She explained that I had fractured my patella, gave me a leg brace, a crutch and a referral to the fracture clinic. Also advice on how to manage the pain until the clinic contacted me with an appointment. The next day the clinic phoned me with an appointment within a week and further advice on self care in the meantime. I was very impressed with the caring attitude of all the staff who have looked after me and the speed at which I was seen and diagnosed. Thank you Whittington Hospital.
Visited Accident and emergency services on December 2022
Review titled The Whittington Hospital
Replied on 23 December 2022
Dear Susannah, Thank you for taking the time to leave feedback regarding your recent experience in the Emergency Department and with the Imaging and Orthopaedic services. We hope you are healing well. It is great to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Appalling and heartbreaking
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
As an ex-employee of the Whittington hospital (I worked there for over 15 years and I was proud of “my” hospital) it really hurts me to leave this review, but I just went through the most appalling AE experience of my life, and one nobody should go through. After waiting for 9 hours I left unseen, as I couldn’t take being sat on an uncomfortable chair in a freezing room for that long. Staff didn’t even bother communicating with patients, some of them had been there for 10 hours. Instead, triage nurses and reception staff were loudly laughing and bantering, talking about trainers and cocktails…in the meantime a room full of very cold and unhappy patients was left unattended, no explanation, no words of comfort, no updates…the initial 4-5 hour wait went up to 9 hours and nobody cared to update us. I am a cancer patient, I was in pain, I felt neglected..and I wasn’t the only one feeling that way. A really horrendous hospital experience I hope I never have to repeat.
Visited Accident and emergency services on December 2022
Review titled The Whittington Hospital
Replied on 06 December 2022
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience in the Accident & Emergency department. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
Just wanted to say how much I appreciated all the staff who helped during my visit yesterday. Everyone I spoke with was helpful, patient, warm, professional and cheerful. I was feeling anxious about the procedure and they put me at ease at every step.
Visited Diagnostic Endoscopy on November 2022
Review titled The Whittington Hospital
Replied on 17 November 2022
Dear patient, Thank you for taking the time to leave feedback regarding your recent appointment with the Endoscopy service. It is really good to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Very good experience
Rated 5 stars out of 5
by LILIANA RENE AFIF - Posted on 12 November 2022
I came for a diagnostic endoscopy on Saturday, 12 November. All of the staff were very friendly, helpful and kind. The procedure was done on time, and I was given the result (good) very soon after. Altogether a good experience. I would like to say thank you to all involved.
Visited Diagnostic Endoscopy on November 2022
Review titled The Whittington Hospital
Replied on 17 November 2022
Dear Liliana, Thank you for taking the time to leave a review following your recent appointment with the Endoscopy service. It is great to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Excellent Service
Rated 5 stars out of 5
by Martin - Posted on 11 November 2022
I was admitted to A & E on 07.11.22 at about 11.00 pm by Ambulance. I was seen very quickly and arranged to have a CT scan of my head. This was complete within 2 hours. Then my head was cleaned up and my eyebrow bandaged. The nurse was very attentive to my needs. The doctor came to tell me that I could be discharged and made another appointment on 11.11.22 at Royal Free to dress one of the wounds. I then left A& E at 05.00 and took a cab home. Very efficient service. Thank you
Visited Accident and emergency services on November 2022
Review titled The Whittington Hospital
Replied on 17 November 2022
Dear Martin, Thank you for taking the time to leave feedback regarding your recent attendance at the Emergency Department. We hope you are healing well and feeling much better. It is great to hear that you had such a positive experience, under the circumstances, and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Thank you
Rated 5 stars out of 5
by Maurice Rosenblatt - Posted on 01 November 2022
Hi a big thankyou to all the Docs and Nurses on Montuschi ward who were very frendly ,Sorry that I discharged myself but my medical phobia got the better of me after 5 day's ,a real pain .but I did take your advice onboard. Hope I'll be ok as an outpatient . Thank you for putting up with me
Visited Cardiology on October 2022
Review titled The Whittington Hospital
Replied on 01 November 2022
Dear Mr Rosenblatt, thank you for your kind feedback, which we will share with the team on Montuschi ward.
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Review titled Probably the worst hospital I have experienced
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
I had to be taken to A and E at the Whittington hospital. Firstly, people were being left in the corridor, and the place is best described as chaotic. It is dirty, shabby, disorganised and clearly not fit for purpose. It seems to be drastically understaffed, and the staff that are there seem to have given up. To a person they were either surly or uninterested and sometimes both. There is virtually no patient care, on the unit I was on there were six beds, I did not see any nurses voluntarily come to check on anyone in the 14 hours I was there, unless someone went to ask them for help. If you wanted water you had to get your own (which is nigh on impossible if you are so ill you have to be in A and E) and patients were shouting for help which was being ignored. Patients were having to try and help each other, which is totally unacceptable. One drink was offered whilst I was there from a trolly staffed by an extremely surly man, who shouted at us, whadda ya want, and then gave us a cup of tea made with barely warm water. If this is the state of the nhs in 2022, then something needs to be done urgently. I am not joking when I say that dying at home seems to be a better prospect than a visit to this hospital. I was transferred to a different hospital and the care there was totally different. The difference being the second hospital was clean, and the staff seemed to care about the patients. I saw none of that at the Whittington. Although I can hold my hands up and say maybe this is due to it being severely understaffed? I don’t know, but I would not like to have to go there again. This view is solely my own opinion of my experience there.
Visited Accident and emergency services on October 2022
Review titled The Whittington Hospital
Replied on 21 October 2022
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience in the Accident & Emergency department. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Thank you
Rated 5 stars out of 5
by Maurice Rosenblatt - Posted on 01 November 2022
Hi a big thankyou to all the Docs and Nurses on Montuschi ward who were very frendly ,Sorry that I discharged myself but my medical phobia got the better of me after 5 day's ,a real pain .but I did take your advice onboard. Hope I'll be ok as an outpatient . Thank you for putting up with me
Visited Cardiology on October 2022
Review titled The Whittington Hospital
Replied on 01 November 2022
Dear Mr Rosenblatt, thank you for your kind feedback, which we will share with the team on Montuschi ward.
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Review titled Thank you
Rated 5 stars out of 5
by Maurice Rosenblatt - Posted on 01 November 2022
Hi a big thankyou to all the Docs and Nurses on Montuschi ward who were very frendly ,Sorry that I discharged myself but my medical phobia got the better of me after 5 day's ,a real pain .but I did take your advice onboard. Hope I'll be ok as an outpatient . Thank you for putting up with me
Visited Cardiology on October 2022
Review titled The Whittington Hospital
Replied on 01 November 2022
Dear Mr Rosenblatt, thank you for your kind feedback, which we will share with the team on Montuschi ward.
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Review titled Horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
I attended the urgent treatment care centre, 7 hours on and no one seen me. 0 communication from staff, staff are walking around chatting and laughing. The waiting room is filthy and freezing cold. Feel completely neglected, sitting in pain. Some people’s been sitting here for over 10 hours. Probably the worst service I ever received.
Visited Don't know on September 2022
Review titled The Whittington Hospital
Replied on 13 December 2022
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience in the Urgent Care Centre. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
Information supplied by Whittington Health NHS Trust